The all inclusive Rui at Negril is fairly new and still in great condition but is poorly run. We paid extra for an ocean view room. When we arrived it was just before Christmas and the resort was not busy. When we were taken to our rooms they were filthy, smelled and had little ants running everywhere. They offered us different rooms which were either extremely far from everything or worse than the first. The staff did not move quickly and this exercise took hours. As it was getting late and we were extremely tired we suggested we take a dirty room for the first night and explore alternatives the next day. When we checked the bed the linens were dirty and the mattress cover had human excrement on it. They took the linens and mattress from another room and switched. I feel sorry for the people that got the other room. We then prepared for bed and went to use the toilet for the first time. When we lifted the seat a stench came out and we saw that the toilet had been plugged with bowel movements. Completely disgusting. We were then told there was no one to fix it until the next morning. We were so exhausted we agreed to keep the room provided they gave as the keys to the next room so we could use that washroom. For the first night we kept the bathroom door shut and traveled to a different room to shower etc. We arrived at 6:00pm and it was approxitmately 2:00 am by time we went to bed. Fortunately a friend who had been there told us there was a bug problem so we brought bug spray and sprayed our room and balconey and that solved the bug problem. The next day we finally found and met with the manager who brought the head of housekeeping who told us all the rooms they showed us had not been prepared for guests. The rooms were thoroughly cleaned that day and it was not a problem for the rest of the trip. The first few days were very pleasant but after Christmas the resort filled and it changed dramatically. They did not have enough beach towels and people either got up early to get towels and reserve beach chairs failing which they had to line up for hours or do without. Meals raised similar problems. You had to line up for 2-3 hourss to make a reservation at the specialty restaurants sometimes waiting for hours and then being told they were full and come back tomorrow. Jerk chicken at the beach for lunch was delicious and plentiful the first few days but then people lined up for hours only to be told they had run out. When it was busy you could not get clean linens for your table if you arrived after 7:00 for dinner. At breakfast they had one person making omlettes so if you wanted one you had to line up for a half hour. The only other problem was the sand bugs. You do not notice them at first but a few days later the red bumps appear and they are incredibly itchy. We were not too bad ( 50-60 bites each) but others were far worse than us. The food at the buffet was tasty and fresh and the staff are friendly provided you do not ask them for any help. It was a little disturbing to be sitting by the pool and hearing people screaming and complaining because they waited in line for food, towels or dinner reservations only to be disappointed. We enjoyed the sailing and paddle boat activities. The gym was OK the first few days but when it got busy most of the equipment was broken so all you could do was some free weights. If you want to stay at a resort that has been recently built and do not mind waiting in line for food or towels and are prepared to complain and wait for a clean room then you should enjoy this resort.
- Official Description (provided by the hotel):
- * Newly renovated in November 2015 * Located on Jamaica's west coast in Negril * Located on the beach front * Complimentary sun loungers on the beach * Main building and four 2-story annexes * Surrounded by 45,000 m2 / 56,000 sq. Yards of lush gardens * 9 km / 5.5 Miles from Negril's West End * 7 km / 4.4 Miles from various shops * 80 km / 48 miles from Montego Bay airport * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Hotel Negril
- Rio Negril
- Riu Negril Jamaica
- Riu Resort All Inclusive Negril