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“Amazing!”

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ClubHotel Riu Negril
Ranked #26 of 85 Hotels in Negril
Thetford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Amazing!”
Reviewed June 29, 2014

I stayed at the Club Hotel Riu Negril for two weeks in May with my husband and we both had an amazing time. This is my fourth time to Jamaica but first to a Riu. We had no complaints - ALL staff go out of their way to help you and work so hard. I am a fussy eater but had no problems in finding something to eat as there was so much choice. Our room was cleaned everyday and we had clean towels. I cannot believe how many negative reviews there are on here especially 'no elevators' ?? There are 3 storey buildings - if you need an elevator then you should surely check this out at the time of booking, and complaints at how far it is to the restaurants? you are on holiday what's the rush. The entertainment team are fantastic, they work really long hours and are so friendly. We cannot wait to return next year :-)

  • Stayed May 2014, traveled as a couple
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Helpful?
10 Thank Kirstie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Negril, Jamaica
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 29, 2014

We stayed for 5 days and 4 nights and had a wonderful time. From checking in at the beautiful lobby to checking out was smooth sailing. The grounds were immaculate, room and bathroom was spotless and spacious, and the food and drinks were in abundance and variety. The nightly entertainment was good, and so was the music. The beach and pools were extremely clean with ample chairs all over. The entire STAFF was pleasant and took pleasure in ensuring that each person had a great stay. I hope they're paid well because they are really fabulous! Would definitely visit this place again.

Room Tip: If you would rather not walk too far, even though the walkway is smooth and lined with beautiful tre...
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  • Stayed June 2014, traveled with family
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Helpful?
4 Thank Yawdgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 26, 2014

My only complaint is that the beach had a few rocks in the water and seaweed . We were there for a wedding and it was excellent. The food in the buffet was superb . The staff very nice and friendly. We were there on june 4-11th. The weather was hot and it clouded over with rain showers in the afternoon. Jerk chicken on the beach soooooo yummy. I would go back :):):)

Room Tip: We upgraded when we got there to a ocean suite ..way larger rooms :):):)
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  • Stayed June 2014, traveled with friends
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Helpful?
6 Thank crystalblue999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 26, 2014

I thought my husband booked the Riu Tropical , he did too but he did not. When the bus dropped us off I was so upset, especially reading all the horrible reviews. Tried to transfer but the other Riu was overbooked. Ok, we are here let's make the best of it. The staff was extremely friendly, got our room 2040 & 2041 garden view. A bit of a walk but not bad had a nice view of the grounds and ocean. Room was very clean, beds & pillows comfortable, bathroom spacious & again very clean. We had a light out, called the front desk & they came within 15 mins. We arrived late, 6pm so no beach. We changed and went to dinner, we were pleasantly surprised at all the options and the food was very good. Replenished frequently as were our drinks. Next day beach! Don't worry about getting up at 6 am to get a chair on the beach, more then enough lounge chairs, short beach but clean, nice sand and the water was beautiful, clear blues. Staff works hard to make sure you are having the best time, lots of activities, lots of music and games. The jerk chicken was awesome! Better than the Grand Bahia! Lunch, again the food was plentiful, lots to choose from & very good. I was very pleased and happy we stayed here. The only things I would say I was upset, well no disappointed would be the reservations, they do 2 days out & you need to be in line by 7:30 to make your reservations. The steak house was out of this world, steak cooked to perfection, wait staff remarkably friendly. The next night we ate at the Italian restaurant, again super friendly, delicious food nothing to complain about there. Along with the dinning buffet too, every night was a specialty, fresh and delicious food breakfast to dinner.
The next thing I would say was a disappointment was the pool, it was small & worn always crowded especially the swim up bar but we didn't go for the pool & didn't even go in. The last would be the locals walking the beach selling, this can be annoying but also you can make new friends, talked to the locals, yes they want to sell you everything but also tell you about the island & cultures. That;s all I can say was wrong. If you are staying in buildings 4 & up yes it is a walk to everything but what;s your hurry? The Jamaican people are so welcoming, accommodating & work hard, very hard to make sure you are entertained. So when you see Spotlight & all the crew CLAP hard & let them know they are awesome! Oh the bartender in at the Welcome bar sings, what an incredible voice he has!
Don't be afraid to stay here, those who have negative reviews live a very negative life. It's Jamaica, it's beautiful!

  • Stayed June 2014, traveled with family
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Helpful?
9 Thank 4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mason, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 24, 2014

Just returned from Jamaica yesterday and we stayed at here at Club Riu! After reading a lot of mixed reviews on the resort I was nervous about our visit. To start, it's about an hour and a half drive from the airport, so not too bad. Our transportation was included because we booked through Delta vacations so that was very convenient! As soon as we pulled up my breath was taken away by the gorgeous lobby that open right up into the grounds. We were greeted right away with drinks. A few downsides off the bat was we were there with family and we were all put in the same building except for my mother and father in law who were accidentally booked 3 buildings away from us. Also it took a really long time for the staff to bring our luggage to our room, and they leave it outside your room so if you don't mind I would suggest just taking your luggage to your room. Food was amazing, I don't see what anyone is complaining about in that department, I mean they give you a million options to choose from including a Jamaican area to try local eats. Waitstaff is great, we always ate breakfast outside and had the same waiter so he knew exactly what to bring us to drink as soon as we came. Unfortunately you do have to make reservations 2 days in advance for the formal restaurants and you have to get up to the lobby as soon as they start accepting them. We ate at Shadows and Sir Andrews (which men need long pants to eat there), both great but few options to choose from. The grounds are very, very well kept. They clean the beach before everyone wakes up and even brush the sand off all the lounge chairs. They are always mopping, sweeping and just cleaning every little thing. The pool was cleaned every morning, even the lounge chairs were sprayed down. I know gratuity is included but we would leave a few dollars for the maid with a note if we needed something extra and she would always do an excellent job in our room and give whatever I asked for. Also, the maid does not stock the bar (which I found out the first day) so if you want extra beer or water in your mini fridge just leave a few bucks with a note saying what you want and they will definitely provide!! The resort is tucked away in a bay so no huge waves and lots of underwater sea life! The main reason we were here was for a wedding and the bride (my sister in law) told me everything was very easy except for when she wanted to ask questions she would have to call internationally, but that's a given. They offer all kinds of packages, hers included a photographer (who was awesome) and flowers, the whole ceremony set up as well as a dinner. The bride and bridesmaids had their hair and makeup done at the salon on the resort and only one of the bm's was unhappy with her hair (too much hairspray and not done the way she wanted). The wedding was flawless, everything went as planned and the resort has a coordinator that helps with everything. The bride and groom also got upgraded to a suite during their stay! Starting at building 3 there is no swimming due to that area being a 'Fish Sanctuary' which I thought was really awesome. That is also where they hold the weddings so no worries on people swimming behind you while getting married! Lots of things to do on the resort. The entertainment staff pretty much always has something going on either at the beach or poolside. Included at the resort is snorkeling rentals (just around the beach area), kayaks, paddle boats, and windsurfing. For excursions I would recommend horseback riding or if you aren't looking to leave the resort I would highly recommend the catamaran!! They have a huge one that fits 100 people, but we did a smaller private one so it was just us. You can sit on a net right over the water and they take you to an area to go snorkeling (I could have stayed there all day!!), our captain was great and very informative giving us facts about the island, we then stopped at Rick's which is set right up on a cliff. The guys in our group all went cliff diving and then we sat at the bar (with an amaaaaazing view) for a drink before we got back on the boat. The captain took us to see inside a cave since we were small enough to fit in one which was awesome, it also just so happened to be right under where Bob Marley's manager use to live! I would definitely say this was more of a family resort, if you are looking for a place with no kids I would recommend this resorts neighbor, Riu Palace. We brought our kids and they had such an amazing time between the pool, ocean and kids activities. We stayed in a suite so it would be easier with the kids. It was a little smaller than what we expected but still a great space nonetheless. This was our first all inclusive and I truly have no major complaints. No hotel is perfect so I think a lot of people are being a bit harsh. You're on vacation so you can't let the small things get to you. Every employee there was extremely nice. And we will definitely be back!! Thank you for a much needed, relaxing vacation Riu!!

Room Tip: There are no elevators so if you don't like stairs I would request a 1st floor room. We were on...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Krystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 24, 2014

June 24,2014
We just stayed at Club Hotel Riu in Nergil the only good thing I can say the food was good. We were not able to use the Internet unlimited they only said 90 minutes a day and it cut off that is not what the email said that I received. The room was unacceptable the floor stayed full of sand and it was not clean the toilet ran water in flooded every day and it had a very bad smell to the whole room. My brother-in-law has bad knees and they put them on the third floor there was no elevator We were there to celebrate our anniversary we had 14 people come to the resort to celebrate we were not able to get any reservations for the specialty restaurants they said you have to make the reservation two days in advance. When we checked and that's what they told us and the reservations were full. I spoke with management several times they cannot do anything to accommodate us for the celebration that was the reason for my family coming to Jamaica it was just upset he to me. No one can do anything to change our room or get us into one of the specialty restaurants for a special day in the USA management what up and able to do something. This was not my first time to Jamaica but My family members it was we come at least once a year but this was our first time staying at your resort. sadly to say it was not a good experience. Lastly all the cats on the resort we couldn't even enjoy our meal because they kept coming up to the table I'm not a cat lover especially when you're trying to eat.

  • Stayed June 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank amelia3636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2014

Well let me start by saying I stayed in the riu club in Ochi Rios and couldn't sing it's praises high enough ,we chose negril as closer to family .big mistake!!! Best thing they did was put our rooms close to each other, my sister and daughter joined me n my partner so we enter our rooms and find single beds! One room had one towel for two people! The light in the bathroom was working and took over 24 hrs to fix we had to leave the door open so the light from hall could cast some sort of viewing aid to wash etc,broken tiles about the main walk ways, broken tables and we had to wait a week and a half to try the country's national dish!! When asked by the female assistant manager how we were enjoying our stay we informed her how poor in comparison this hotel was to ochi and all she had to say was at least it still the same company!!!! To top it off the beach was a free for all for locals to harass people to buy of them and one poor woman was been shouted at and it was only stopped when the "security" came off his phone and noticed ,in Ochi they were not allowed on the beach and the beach was patrolled regularly by security staff ,Don't think we will be going there again :( :( the beach was supposed to be beautiful lol I didn't know that you could get grey sand but yet you can and I'd recommend you get water shoes as its just sloppy grey mess as you enter the sea :( disappointed!!!!!

Room Tip: Ask about the bed in the room ie double make sure it good for you
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  • Stayed June 2014, traveled with friends
    • Value
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Helpful?
1 Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Negril

Property: ClubHotel Riu Negril
Address: Bloody Bay Beach | Norman Manley Boulevard, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Negril
#18 On the Beach Hotel in Negril
#19 Top resorts Hotel in Negril
#37 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Negril 3.5*
Number of rooms: 420
Official Description (provided by the hotel):
* Newly renovated in November 2015 * Located on Jamaica's west coast in Negril * Located on the beach front * Complimentary sun loungers on the beach * Main building and four 2-story annexes * Surrounded by 45,000 m2 / 56,000 sq. Yards of lush gardens * 9 km / 5.5 Miles from Negril's West End * 7 km / 4.4 Miles from various shops * 80 km / 48 miles from Montego Bay airport * Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Hotel Negril
Rio Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril

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