My review of the RIU Negril. Stayed here May 22nd-May 26th 2014
The RIU was a disappointment. Out of 5 stars I would give it a 1. The cleanliness of the place was unacceptable. We walked by trashcans with drinks sitting on top of them on the way to dinner and they were still there on the way home from dinner. There were plates and cups left on lounge chairs, the ashtrays were not cleaned out. The Shadows restaurant where you had lunch smelled like a garbage can. Very unappetizing. We saw a huge roach in the stairwell. Also, cobwebs on the stair railings. We were there for 4 days- they were never removed. The pool chairs always had debris on them. The pool itself had debris floating to the top and mold and mildew around the edges. Not very appealing.
We had to go several times to the pool towel hut to get towels- they were always out, and said 20 more minutes- then 20 more minutes. If you come to Jamaica you come for fun in the sun which requires towels. Unacceptable not to have enough. When we complained to the management they said, “ Well we had 500 new guests check in today”. My thought was, “how is that my problem?” The resort knows in advance what the capacity of guests of the hotel should be. They should have been prepared. Again unacceptable.
The food was below average at best. The best lunch is the Jerk BBQ on the beach between 12-2. I would recommend making reservations to eat at the Sir Andrew gourmet restaurant for dinner. The problem here is that you can only make reservations 2 days in advance- they should try to accommodate guests better. If you are there for a 4 day quick trip- you have already missed 2 days of the option to eat at a reservation required dining establishment. It was the best meal. Also there is a stir fry station in the evenings that is outside before you go into dinner. It was very fresh and good. The main dining room is set up as a buffet. If you are one of the first ones there, you have a chance at a decent meal. They have jerk chicken, pork, salads and vegetables. The later it gets- the food doesn’t look very appetizing- and is cold. The ice cream is warm- weird I know…but it is.
I think they are trying to cater to the drinkers- not the foodies for sure. If you are looking for a loud obnoxious party- this might be for you.
When you arrive in your room after a long day in the sun, you want a cool room with a working ceiling fan. We called to say our ceiling fan wasn’t working. They said they would send maintenance right up- an hour later we called again- and hour later we called again. Hard to sleep when you are hot. Ceiling fan didn’t get fixed until the next day.
This hotel obviously condones pot smoking. It is everywhere. Not, discreet. Our first day, we walked by the pool and there was a father/son sharing a joint while lying on pool chairs. There was people smoking marijuana in the common areas, on their balconies and on the beach. Definitely not a resort I would take children too.
The worst part is when you go to the manager and complain, they said we are going to be completely remodeled in August- that will take care of all your issues. Really? Why do I care about August. I am here now, and not a happy guest.
We have been to Jamaica 5 times. This is by far the worst experience for accommodations. We made the best of the situation by doing excursions off of the resort.
I would most definitely not recommend the RIU Negril.
- Official Description (provided by the hotel):
- * Newly renovated in November 2015 * Located on Jamaica's west coast in Negril * Located on the beach front * Complimentary sun loungers on the beach * Main building and four 2-story annexes * Surrounded by 45,000 m2 / 56,000 sq. Yards of lush gardens * 9 km / 5.5 Miles from Negril's West End * 7 km / 4.4 Miles from various shops * 80 km / 48 miles from Montego Bay airport * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Hotel Negril
- Rio Negril
- Riu Negril Jamaica
- Riu Resort All Inclusive Negril