This is my 12 visit to Jamaica and this time I stayed in the ClubHotel Riu Negril hotel in September 2013. First I'll start with the good. The hotel itself was really beautiful, the food delicious and on the whole the staff were good. On the negative side which spoilt our stay, there was a cockroach in our hotel room and but worst of all my friend and I booked an excursion through one of the tour operators Tropical tours located in the hotel foyer and paid for the hotel both using her credit card. This was the only time she used her card in Jamaica. However, two days later she received a phone call from her bank in England who informed her that someone in Jamaica had tried to use her card details to buy a car in Jamaica. We went to the hotel manager Alberto Toribio to complain but we were told that he was at breakfast and would be with us after he finished eating. Half an hour later he turned up and wasn't interested at all. He claimed that the tour operators were nothing to do with the hotel despite them being located in their foyer. He was rude and refused to deal with the situation saying that the Rui's payment systems were secure so it had to be the tour company that we booked the excursion through, and as such it was nothing to do with them. Therefore I said that if the hotel believes that the tour operators have nothing to do with them they should not be on their premises and that there should a sign clearly stating that if you use our credit or debit cards it is at your own risk. Whilst we were in the foyer people were still using this tour operator and I asked him if he would warn them, however he promptly said that if I warned anyone he would kick me off the premises. I refused to go as a paying client and asked why he was threatening me when my friend and I were complaining about a theft when he was not saying anything to the tour operator. He then threatened to call the police, so I said that would be very welcome as I would explain to the police what had happened. He then walked away and said that he would look into the matter. This situation spoilt what was otherwise a wonderful holiday. So my warning to everyone is to make sure you use cash when booking excursions at the Riu Hotel's so that your credit card details aren't stolen as well.
I also travelled around the island by the Knutsford Express and it was excellent, comfy, tidy, clean and excellent value for money and the staff were wonderful. They also have a toilet on board which was really clean. Hopefully they will continue to expand their business and have more coaches as they were brilliant and I loved the films on the coach. The Knutford Express puts our National Express to shame.
I also went on the excursion to Dolphin Cove in Lucea and it was really small compared to the one in Ochio so I would advise to go to the Ochio Dolphin Cove if possible. Photos are also £20 per photo so it's quite pricey.
- Official Description (provided by the hotel):
- * Newly renovated in November 2015 * Located on Jamaica's west coast in Negril * Located on the beach front * Complimentary sun loungers on the beach * Main building and four 2-story annexes * Surrounded by 45,000 m2 / 56,000 sq. Yards of lush gardens * 9 km / 5.5 Miles from Negril's West End * 7 km / 4.4 Miles from various shops * 80 km / 48 miles from Montego Bay airport * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Hotel Negril
- Rio Negril
- Riu Negril Jamaica
- Riu Resort All Inclusive Negril