This was one of the greatest resort I have been. The rooms were clean, the resort was clean, the food was excellent. The only shortfall of this resort was the supervisor responsible for the activities on the ocean. All I have to say is make sure that you plan to go to the activity and make sure of the price and enquire around the resort at the front desk to make sure. We were a group of 32 which had booked the outing to Nick's cafe however 4 could not make it at the last minute. We were given the run around to get our money back. We went everyday for a couple of times from Thursday to Saturday to get our refund for 45.00 for 2 people. The people working at the booth kept on telling us come back the next day to talk to the manager. The Supevisor on that Saturday, February 16 indicated to us that she had already gave a SPA voucher for 4 people to someone. I enquired and this was not true. We were due to leave the next day on Sunday. I did tell them that this was not good service and that they were not respectful and being honest to their clients.
Also the *A la carte* restaurants are hard to reserve. We were in line one hour in the morning to try and reserve the Italian restaurant and only got the 9:00 pm place reservations. There should be a better way to reserve these *A la carte* restaurants. I know some resorts you can request in advance to reserve these special restaurants. Look into this before you reserve.
- Official Description (provided by the hotel):
- * Newly renovated in November 2015 * Located on Jamaica's west coast in Negril * Located on the beach front * Complimentary sun loungers on the beach * Main building and four 2-story annexes * Surrounded by 45,000 m2 / 56,000 sq. Yards of lush gardens * 9 km / 5.5 Miles from Negril's West End * 7 km / 4.4 Miles from various shops * 80 km / 48 miles from Montego Bay airport * Credit cards accepted: MasterCard, Visa, Diners ... more less
- Reservation Options:
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- Also Known As:
- Riu Hotel Negril
- Rio Negril
- Riu Negril Jamaica
- Riu Resort All Inclusive Negril