My sister and I spent a short vacation at Jamaica Tamboo from 12/7/13 to 12/10/13 for my birthday. I purchased a Groupon for this hotel and thought it would appropriately suit our travel needs.
The staff at Jamaica Tamboo were very accommodating, helpful, and friendly. Rushay and John did their best to compensate for the various kinks. It was Vanessa who made our trip very comfortable. She was awesome! We looked forward to her positive attitude and smiling face at breakfast each morning. Raquelle and Rocky were great also.
We were greatly disappointed with the quality of the room(s). In fact, we asked to be moved to a different room after finding a wig and a plastic bag under the sink. The faucets were also filthy. It was very disappointing. However, Rushay switched our room and it seemed to be a slight improvement. The floors were clean in this room. After my request to have someone clean the filthy faucet in the second room, she obliged and it was cleaned. The toilet was pretty gross and there was an ongoing issue with ants. The sheets on the bed were torn and not changed for the duration of our visit. There were black stains on them. The biggest issue for us was the neighboring club that blasted the music until 4:00-4:30 am - literally! There was no sleeping. It was so loud that we could make out the words to the songs. There was no phone, no safe, and no iron (although I requested one, it never came).
One of the perks of Jamaica Tamboo was its location. Not only is it on the beach, but it is in close proximity to mini-marts, restaurants, and a mall with some cool shops and an office where you can book excursions. Everyone was very respectful, helpful, and fun. Despite the conditions of the room, we had a wonderful experience that afforded us the opportunity to encounter some wonderful people!
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