I just returned from a trip to Jamaica. Sandy Haven was a nice resort, however the service and price scamming is something that all buyers should be aware of.
My group booked through Orbitz. Upon arriving at the resort we checked in 2 to a room. The next day we recieved a call from the manager wanting to double the rate for each additional person in the resort. The price was confirmed and prepaid priort to arrival, but since we were already stuck at the resort we had no choice but to pay the additional fees.
The resort also decided to change their continental breakfast policy mid stay. One mimosa per room. One small french press of coffee per room. One juice per room! After paying double due to their new per person charge, this policy was not well recieved.
The managers (Owners) did not seem to care about any of my groups concerns. There only concern was how much money they could scam from our party.
Beware of this hotel. Confirm everything in writing. Bring printed copies. Even then you are not safe!
Also beds are rock hard and sheets are sand paper. If you can not sleep on a hard surface, this is not the hotel for you. Advertising the gym is a fraud. They own 2 treadmills that do not work and a weight machine. The spa is limited. Oh yeah, the hot tub is broken too.
Good luck if this is your choice!
- Official Description (provided by the hotel):
- An exclusive boutique resort built in modern urban style set on the famous 7-miles white sand beach location of Negril with 35 units of luxury guest rooms and suites. The Sandy Haven Resort experience goes far beyond bricks and walls. The prevailing atmosphere is that of a meeting place for friends and colleagues to mingle. ... more less
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