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“Buyer Beware”
Review of Sandy Haven Resort

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Sandy Haven Resort
Ranked #18 of 85 Hotels in Negril
Certificate of Excellence
San Francisco, California, United States
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
“Buyer Beware”
Reviewed May 6, 2013

I just returned from a trip to Jamaica. Sandy Haven was a nice resort, however the service and price scamming is something that all buyers should be aware of.

My group booked through Orbitz. Upon arriving at the resort we checked in 2 to a room. The next day we recieved a call from the manager wanting to double the rate for each additional person in the resort. The price was confirmed and prepaid priort to arrival, but since we were already stuck at the resort we had no choice but to pay the additional fees.

The resort also decided to change their continental breakfast policy mid stay. One mimosa per room. One small french press of coffee per room. One juice per room! After paying double due to their new per person charge, this policy was not well recieved.

The managers (Owners) did not seem to care about any of my groups concerns. There only concern was how much money they could scam from our party.

Beware of this hotel. Confirm everything in writing. Bring printed copies. Even then you are not safe!

Also beds are rock hard and sheets are sand paper. If you can not sleep on a hard surface, this is not the hotel for you. Advertising the gym is a fraud. They own 2 treadmills that do not work and a weight machine. The spa is limited. Oh yeah, the hot tub is broken too.

Good luck if this is your choice!

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
12 Thank Jellibeannes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHRsm, Manager at Sandy Haven Resort, responded to this review, May 13, 2013
Dear Guest, we appreciate your feedback regarding your stay at Sandy Haven Resort, as it is trough comments like these we are able to ascertain where we have fallen short and thus improve our overall service to you our valued customer.

Firstly let me apologize for the inconvenience that you underwent for having being checked-in and then later was asked to pay for the additional person staying with you. Notwithstanding that however, your reservation was in fact booked for a single occupancy and not double; therefore it was incumbent upon us to notify of this and charge for the additional person.

Albeit you should have been notified of this immediately upon arrival and not after the fact; as such we have taken the necessary steps to ensure that there isn’t a reoccurrence of this in the future.

With respect to your dissatisfaction with our continental breakfast, I assure you that our breakfast menu has a wide variety of local and international cuisine that you could have chosen from should you so desire.

In regards to your other concerns our team is working assiduously to improve our level service to ensure your absolute comfort should you choose to visit us again. Thank you for your feedback and I guarantee your visit Sandy Haven Resort will eclipse the memory of the first. Sincerely.
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619 reviews from our community

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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (260)
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English first
Rapid City, South Dakota
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 6, 2013

My daughter and I stayed at Sandy Haven over there one year anniversary party..What a great time ..The resort is beautiful,the owners make you feel important and are always going around talking to everyone.SMILES and comfort is what that Resort is all about..The staff are happy with big smiles and ready to help you in anyway..Kudos to Fidal and Orlando..To great guys!!Personalities plus !!Thanks again for a wonderful stay!!

Room Tip: I always like the top floor for privacy and to look out and about..
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  • Stayed May 2013, traveled with family
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Helpful?
1 Thank Betty995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2013

I just returned from Jamaica and wished I had stayed longer!!!. I could not have picked a better hotel! My rooms was beautiful, modern with caribbean touches and very comfortable. The staff and owners were courteous and always smiling. I truly felt at home. Starting off my day with a perfectly pressed pot of coffee, overlooking the pristine sandy beach of Negril. The Chefs are also top notch, the Jamaican breakfast is a must, Ackee and Saltfish! I was fortunate enough to be there during their anniversary party!! What a great time!!!!! I rarely return to the same spot.. But this time I hope to return this summer. LOVED NEGRIL and SANDY HAVEN is The place to stay!!! And everyone out there please realize Jamaica is no more dangerous than any city in the US.. Just be smart.

Room Tip: If you want privacy do not choose beach front unless you have the top floor.
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  • Stayed April 2013, traveled solo
    • Value
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Helpful?
1 Thank Marina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 30, 2013

I just returned from hosting my husband's 60th birthday at Sandy Haven Resort. Along with 36 of our dear friends, we were blown away with the property, service and the amazing party they put together on the beachfront. This 35 room boutique hotel had just been refurbished, and celebrated their one year anniversary on April 27. If you looking for well appointed rooms, beautiful sunrises, and amazing food, look no further. Owners Ann and Stephen Ueker, and staff are all at your service. This party was the best every and the property gets a five star!

Pam and Roy Tabb

Room Tip: The beachfront rooms start with the number 1 and the corner rooms appear to be larger and included a...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHRsm, Manager at Sandy Haven Resort, responded to this review, May 1, 2013
Dear guest, we are delighted that your husband’s sixtieth birthday party was a tremendous success here at Sandy Haven Resort, and we wish you many more happy returns.
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 29, 2013

We went to Sandy Haven for a birthday celebration with 13 other couples. It was the vacation of a lifetime. The resort is absolutely beautiful! You wake up in the morning to a beautiful sunrise as you enjoy your delicious breakfast on the beachfront deck. What a lovely way to start the morning. Also, the resort is in a perfect location for walking the beach. Sandy Haven's beach grill has the most delicious food. We loved having lunch at the beach grill. Mama Chef and her team makes the most fabulous red snapper, curry goat or whatever your taste buds desire. My husband and I had a very romantic vacation and I am already dreaming about our next trip to Sandy Haven. Stephen and his wife Ann were the best host and hostess. They were so warm and made you feel right at home. If you want to have an absolutely lovely time at a beautiful resort, check out Sandy Haven. You will not be disappointed.

Room Tip: We loved Room 226. Beautiful beachview room.
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank 2four
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHRsm, Manager at Sandy Haven Resort, responded to this review, May 1, 2013
Dear guest, we are very pleased that your stay at Sandy Haven Resort exceeded expectation and we are truly grateful that you took the time to present your feedback of the overall experience. We are glad that you enjoy your stay and we are looking forward to having you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 25, 2013

Just returned from our stay in Negril we had a great trip and Sandy Haven is the place to be if you want to be in the middle of the beautiful Negril beach. The hotel is totally renovated in a contemporary and stylish way, a lot of thought went into choosing all the decor and is very comfortable. We were fortunate to have the ocean front rooms and these were just wonderful, not to take away from the garden view which are very nice.
The food at the beachside grill was quite a treat and mama chef makes the best goat curry, (not on the menu ) as was the breakfast, plenty of options and very well prepared.
During our stay we had the opportunity to visit several restaurants and bars in the area and must say that Bongos restaurant at Sandy Haven is a hidden gem waiting to be discovered.
We must in closing say thank you to all the staff at Sandy Haven and a special shout out to Stephen and Anna who own and operate this great place and make you feel like part of the family.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
2 Thank KarimNu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 18, 2013

My husband & I, along with 3 other couples just returned from my birthday celebration hosted at Sandy Haven Resort. This resort was recommended by a friend for its food, luxury and romantic atmosphere and it did not disappoint. I had an unforgettable birthday celebration. Sandy Haven provided magnificent guest rooms, awesome food, drinks, massages and the service from the staff was outstanding. Despite having a list of activities scheduled for our 1 week stay we only managed 2 out of the 5 activities we had scheduled. We were having such an awesome time none of us felt motivated to venture out too much - Sandy Haven, along with the 7-mile stretch of beach where it is located, lived up to its name and also provided an awesome atmosphere. The rooms were extremely clean, spacious, beautifully decorated with a very large garden tub. They really exceed our expectations. Sandy Haven also provided excellent entertainment at night especially over the weekend and a Friday night barbecue/brunch with many food items that were all scrumptious and the brunch was reasonably priced. Everyone in our party is still talking about our trip and are already planning on returning to Sandy Haven in the Fall and bringing their families & friends with them. Ms. Uker (the owner) graciously took the time (though it was very busy) to join us at several of our meals and oversaw every detail for my birthday dinner including an awesome cake that was beautifully decorated. I highly recommend Sandy Haven Resort in Negril and cannot wait to return this Fall..

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
2 Thank HMB330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandy Haven Resort

Property: Sandy Haven Resort
Address: Norman Manley Boulevard, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #18 of 85 Hotels in Negril
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandy Haven Resort 4*
Number of rooms: 35
Official Description (provided by the hotel):
An exclusive boutique resort built in modern urban style set on the famous 7-miles white sand beach location of Negril with 35 units of luxury guest rooms and suites. The Sandy Haven Resort experience goes far beyond bricks and walls. The prevailing atmosphere is that of a meeting place for friends and colleagues to mingle. ... more   less 
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