Must start out by saying that most of the staff is courteous and helpful. The entire experience was good; however, here are some of the minor details requiring fixes or improvement:
(1) Lack of "DO NOT DISTURB" signs. (2) Lack of safety latck on inside of door. (3) No Shampoo/conditioner/body lotion in room -- though promptly provided. (4) Skimpy coffee supplies; i.e., two packets of sugar substitute. (Coffee drinkers usually prefer regular coffee, not decaf; i.e., two packs each.) (5) No refrigerator in rooms -- this would be a good addition. (6) As recommended by another reviewer, the wasted space in the bathroom could well be utilized for a towel cabinet and luggage rack. (7) I agree with another reviewer that the towels were a bit dingy and of low quality; a softer, fluffier towel would pair well with the hotels' "boutique" brand. (8) The gym was not a gym really. Small and poorly equipped. (9) No menus in room for room service.
Other: Menu items, particularly, the breakfast fare is very expensive, although the gratis continental breakfast is very good with ample fruit, bread and hot drinks and the gratis MIMOSA!!. I also noted the lady cook and waitresses did their job well but methodically lacking graciousness and/or warmth. We almost felt unwelcome in the outdoor restaurant, with the exception of Pops who was always gracious.
The property has been newly refurbished and has a "boutique" feel and style decor.
I gave this review a generous rating because the manager/owner informed me there was a container at the port with items to be added to the rooms and because he seemed to accept my critique as constructive and was very gracious about it.
The cost of the stay was reasonable as I had purchased it on GROUPON. Just be ready to pay an additional 20%, as mentioned in the "fine print" which I did not read. Nonetheless, it was a great deal for a nice property.
I expect once the little kinks are worked out that SANDY HAVEN will become one of the better hotels on the "seven mile beach" which is the main attraction of Negril. If, like me, you don't like the BIG properties and prefer the small and intimate hotel, SANDY HAVEN is for you.
- Official Description (provided by the hotel):
- An exclusive boutique resort built in modern urban style set on the famous 7-miles white sand beach location of Negril with 35 units of luxury guest rooms and suites. The Sandy Haven Resort experience goes far beyond bricks and walls. The prevailing atmosphere is that of a meeting place for friends and colleagues to mingle. ... more less
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