Let Me first start by saying I know this is a 3 star resort. We have stayed at many in Negril and prefer the small hotel atmosphere that the large resorts lack. That being said the management at this hotel and the owner specifically run this hotel into the ground.
My room did not have any running water and was in a state of disrepair on arrival. This does happen and we were willing to pay to upgrade,
When I calmly attempted to pay to upgrade my room on my arrival my money was refused. I was shown a room and told i could have it but then the front desk clerk showed me a ledger of how booked up they are and asked me if I could read. The alternate room was available but at the last minute i was told i had the best room in the resort and would not be moved! I did discuss this with manager Dominique, who while talking over me and interrupting, apologized and gave us the use of a kitchen and living next door to us, which was accessed daily by staff for the purpose of laundering the resorts laundry. Did not solve the issue, but granted it was a gesture.
The rooms are dated but that isn't the problem, the bathroom ceilings are mouldy and in disrepair. When two separate neighbours bathroom ceilings fell in during my stay, the maid and a grounds keeper were berated by the manager Dominique in front of the guests. I was embarrassed for the workers, who on a daily basis are verbally shouted at by Dominiqe. She is a bully by all standards. The owners and management are responsible for standard maintenance, it is not cleaning staff fault they work with the low standards they are provided with.
Towels were stained and holy, with magic marker written on them for identification purposes i assume. See Bathroom Pics below
Sheets are see through as they are so old, a purchase of new towels and sheets should be on your Christmas list Beachcomber!
When ceilings fall in, or room doors are accidentally left open, again staff are screamed at for all the guests to hear. They are the scapegoats.
Our room was old and falling apart, cockroaches in the room and although there are safes in the room we are not permitted to use them. Instead they charge you 5 bucks a day at the front desk, not very convenient. Same with internet, wifi is there for purchase, but other resorts provide it to their guests at no charge.
the food is mediocre at best, sometimes inedible, and repetitive, if they run out then you are out of luck. Yogurt or cereals would be a welcome addition. This is food is NOT child friendly.
The bar closes at 10pm sharp and staff look frightened to make sure that happens, it is a ghost town after 10, god forbid you didn't plan for food in your room, no snacks after dinner, nothing. Late arrivals to the hotel are not offered anything.
The water is an issue at this resort, although i am not sure why, it hasn't been at any other resort or hotel I have stayed in Negril. 2 days out of 7, no water, hot runs out quickly.
I know what you think i am being picky, no i travel extensively and do not expect 5 star service, However what i don't expect to see is the Manager Dominique standing on the beach in a screaming match with locals in front of all the guests and swearing at the top of her lungs in front of children. It was a spectacle to see, i am embarrassed for the local vendors who got dragged into it, and police were called in to assist, Regardless what the altercation was about, there is no excuse for such unprofessional behaviour from the management, just embarrassing. Disgusting way to run your resort, disgusting way to treat your staff and guests.
Negril is a beautiful town filled with lots of lovely hotels and B Bs which i have stayed, the local food is wonderful which is good, because i had to eat out everyday. The Beach is gorgeous and weather sublime, go to Jamaica but do yourself a favour, don't waste money here.
- Official Description (provided by the hotel):
- Ideally located in the middle of Negril's beautiful Seven Mile beach. Superior and Standard rooms with king sized beds. Wedding events/functions available ... more less
- Reservation Options:
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- Also Known As:
- Beachcomber Club Hotel Negril
- Beachcomber Hotel Negril
- Beachcomber Club Negril
- Beach Comber Club