We just returned from a 7 day trip to Beaches Negril. It was quite disappointing. The customer service was terrible, beginning with registration staff. Upon arrival we were told our rooms were not ready and to go have lunch. After lunch we checked back at the front desk and were told "don't come up here again it may be several hours before your room is ready and we don't need a bunch of people in the lobby". This was just the first experience with unfriendly staff. It took at least 15 minutes to get drinks from completely rude bartenders who were out of most mixers, most of the time. We had booked a King Premium room only to get a room with 2 doubles. We specifically had a King room listed on our confirmation, but were told beds were not reserved -false advertising on their web site. It took 2 days to get a room with a King bed. Meanwhile, we were in the 2 double bed room on the road and could hear traffic all through the night. We had also specifically requested not to be on or near the road at the advice from friends who had visited before. We requested early on to speak with a manager and were told one would call. After waiting in our room for several hours, we called again and were told a manager would call. Finally we went to the front desk and asked to speak with the manager. We waited in the lobby for 30 minutes and were then told there was not a manager available. The food was marginal. The wait staff were slow and did not seem to be really interested in working. The two positive qualities about this resort were the Kids Kamp and Water Sports. The staff were friendly and the kids had a great time. We truly believed the counselors enjoyed their jobs and wanted our kids to have a good time. There were plenty of options on Water Sports and the staff seemed to want to help you have a good time. If you are accustomed to excellent customer service and great accomodations, we would not recommend this resort.
- Official Description (provided by the hotel):
- •Located on the widest stretch of Negril's seven mile white sand beach•Stay at one, play at two with full exchange privileges with Beaches Sandy Bay including a choice of 11 dining options•“Pirates Island” Water Theme Park with 4 slides, meandering “lazy” river and splash deck•Caribbean Adventure with Sesame Street themed activities with daily character appearances, parades and stage shows•Kids Kamp & Nursery with wide range of supervised activities•Interactive Teens Program with “Trench Town” Teen's Center and Teens' Coordinator to coordinate teen activities•Expansive Two & Three Bedroom Butler serviced suites•Supervised Xbox® Play Lounge with flat screen plasma TV's & Xbox® 360 game consoles•Beaches Resorts were voted “World's Leading Family All-Inclusive 14 years in a row•Five Star Diamond Award, American Academy of Hospitality Sciences•Six Star Diamond Award, Beaches Resorts – Keeping it Green•EarthCheck Platinum Certified ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Cancelon, Orbitz, Hotwire, Hotels.com, getaroom.com, Evoline ltd, HotelsClick, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Beaches Negril Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beaches Negril Hotel Negril
- Beaches Hotel Negril
- Negril Beaches Hotel