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“Call ahead and check their construction schedule!!” 4 of 5 bubbles
Review of Sandals Negril Beach Resort & Spa

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Sandals Negril Beach Resort & Spa
Ranked #12 of 84 Hotels in Negril
Certificate of Excellence
Tallahassee, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Call ahead and check their construction schedule!!”
4 of 5 bubbles Reviewed December 17, 2013

My husband and I just spent our honeymoon at Sandal's Negril, Jamaica. Let me start off by saying the staff was great ( Smiley, TG, Dale-the photographers especially). The weather and food were great and the excursions were amazing and well worth the money....BUT....our room was RIGHT NEXT TO CONSTRUCTION, so we heard a jack hammer, saws, slamming of objects, nails being hit OVER and OVER, EXTREMEMLY LOUD BANGING constantly, on our last day our water was turned off in the room for almost an hour ( not that big of a deal, but we had dinner reservations and both needed to shower in time)...we had a Honeymoon Concierge Beachfront Walkout room, thinking we would wake up and walkout to the beach and lay down and relax, because of the insane amount of construction noise, we spent most of our days at the pool instead.

Room Tip: Just check to make sure you are NOT near construction, the noise is constant and unbearable.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 20, 2013
Thank you for your review of our resort. We're happy to read that you enjoyed your honeymoon, especially thanks to the genuine hospitality of our staff.

One of our biggest goals is that our guests all have a relaxing vacation with no inconveniences. I know that is always a bit difficult when there are renovations taking place but we try our best to make provisions to ease the tension. Therefore, we are truly sorry for your experience.

We hope next year you will visit again and experience our amazing upgrades or perhaps visit one of our other stellar properties.

Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, Canada
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

This was our second time to Sandals Negril and our 5th time to a Sandals resort. I wouldn't say Negril is the nicest of all the Sandals compounds, but I still love it!! The resort is relatively small and has an awesome homey feel to it, however it is still big enough to have several different parts. One side of the resort is very romantic and quite for those that want that, and then the other side has tons of energy and games for those couples who want that, my wife and I are of the latter. The staff is full of energy and very accomodating, and the food is pretty good too. My wife and I are defiently not "foodies", but we do eat our a lot at home, so it is pretty tough for an all inclusive resort to keep up with our high excpectations, but Sandals does do a good job. I am never left hungry that is for sure, but I have also never said WOW that is the greatest meal ever.
This past November we were upgraded for free into the Butler Swim up Suites. I would say the nicest rooms on the resort. Each room is huge and walks right out into a crystal river only steps from the beach. So awesome!
However, I don't think I would pay the extra for a butler, as I didn't really think they did that much for us, after all, it is almost double to have a butler and those rooms.
All in all, I highly recomend this resort to anyone. Its safe, clean, and tons of fun. What more would you want on a vacation.

Room Tip: A lot of the resort is under renovations, so not tons to choose from, but we love the beach walkouts...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 20, 2013
It was a pleasure to have you visit with us again at Sandals Negril. We always want to ensure that our guests have a memorable stay with us and I'm glad you had a wonderful time visiting our resort. Thank you for your review. Your mention is very encouraging and helps us to ensure that we continue on this track of excellence. We can't wait to see you back!
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 17, 2013 via mobile

This was our first time experiencing a Sandals resort. The suite we booked was in a wing being renovated, so we were upgraded to a two floor Honeymoon Suite with Butler service. Our Butlers, Basil and Daron were amazing. Very professional and personable. We met many other visitors and made numerous new friends, and even attended two weddings. The suite was wonderful, with a large balcony overlooking the Caribbean, no more that a hundred feet from the water. The proximity to the ocean has to be a major selling point of this resort. The maintanance crews do a great job on grounds upkeep. We ate at all but one of the restaurants, and must say the food left something to be desired. Not that it was bad, but we felt it was not up to par with a five star resort. For the most part we thought the staff was wonderful. Always cheerful and friendly. We did feel a couple of the male bartenders in the main bar could use more training. Several times a client would have to explain to them how to mix a fairly common drink, like a Planters Punch or a Long Island Ice Tea. The bar did not stock limes, so something like a Cuba Libre was out of the question, which is odd for a place that prides itself on its Rum. The only beer available is the local Red Stripe. Also the service at the main bar was less than stellar. Very slow. After 8 days the breakfast buffett started to get a little boring, although Kendra, Pauline and Ashedee made the breakfasts memorable with their beautiful smiles and morning welcomes. We weren't bothered that much by the road noise, that others have mentioned, although the constant constuction sounds did get a bit wearing at times. The 'higglers' walking the beach, trying to sell you everything from jewelry, to lobsters, to shells and 'smoke' were annoying, although my wife doesn't feel that way. She felt they added to the local color. We spent the great majority of our time at the beach enjoying the warm waters of the Caribbean and the gentle breezes. The main pool and pool bar gets very loud with the constant entertaining, games and blaring techno-pop music. It's Jamaica. Play some classic reggae or beach type music at listenable levels. The pool sound system could be improved. In the main bar, which adjoins the main pool, you're hearing both the main sound system and the pool system so it's very disconcerting.

Stayed December 2013, traveled as a couple
Helpful?
3 Thank majordanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 20, 2013
Thank you for your review. We're glad that you had a great time at our resort. Your feedback means a lot to us and we will use it to evaluate all aspects of our resort. We want to ensure that your next stay is an above 5-star experience.

Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledon, Ontario, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 15, 2013

Great weather and beach! Thanks to the concierge team, we felt we had someone to call when we had some challenges. We were three couples, travelling between two Sandals resorts for the week. SHAHAY and Donavan, Nadine and another lady just back recently maybe Connie Lee? .....we're very helpful to getting us settled in a timely manner when checkin was a little chaotic because of rooms not ready and one couple got a room they didn't order but ....it did get sorted out just in time for us to get to the catamaran trip out to sea, which was a blast with the crew. Thanks Shahay! The crew on the catamaran were very professional and very nice and super fun, including the photographers. We brought some Christmas light up accessories which everyone had fun with. We visited Rick's cafe and Margaritaville on the trip. Got an unexpected call from an employee from Exuma, Georgette, who we love, she sent a message through the photo manager,to say hi to us when she found out we were here. Our room was amazing, brand new renovation which was fresh and unexpected since a lot of sandals are looking dated. Bad part was we also didn't expect construction on the property in the rest of our building. I feel they should let us know and let us decide when your spending that kind of money. Booked restaurants right away because of lack of availability in our experience at any sandals. We were originally told that everything was booked up with no availability......again we were not surprised but a little fed up with having to push them to look again, and then we were booked in for the restaurants.......what do you know! All Sandals definitely need to improve that process because you can't book before you get there and not even when you do get there. Beautiful fire pits seating areas on the property. Nice sandy beaches but cheap lawn chairs that fold up on you, some swimming areas are shallow and after a few feet in, the ground is shallow and murky. Food was ok, pizza is way better at sandals Montego Bay and Royal, it's hard to judge the food and drinks because four out of six of us weren't feeling very well by the end so I didn't eat or drink much after the first day or so, could have been anything, water, bottles at bar, the food. Met the head chef who cares and seems like a great guy, It all tasted fine, so not sure why. Septic and water issues a few days by the main pool and beach, smell in some areas, pool bathrooms were not working and no water in our room or spa to have a shower for dinner. Good massages at the spa but the Air conditioning wasn't working. Too expensive for a holiday that should have gone a little smoother! Guys golfed in nearby golf, that had fun and enjoyed the caddys. Course isn't professional but you get out. Overall, it's a nice place, staff amazing, new rooms are incredible, we had a walkout and was conveniently located with our friends beside us but there are noisy carts going up and down the hallway throughout the night. I think I would recommend trying it.

Room Tip: Walkout room was all brand new which was beautiful in the Paradise Building. If I go again , I woul...
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  • Stayed December 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 20, 2013
We're happy to read that your stay, overall, was very enjoyable. We always strive to offer amazing vacation experiences and anything less than perfect calls for improvement on our part. It seems we did not meet your expectations in a few areas and your feedback will play an important role in our improvement process. Thank you for your review. We encourage you to visit us again in the future for a much better stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlander UK
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed December 15, 2013

First time in Jamaica for myself & my wife and first experience of Sandals.
The thing that makes this place tick is the service. Having stayed at so many hotels across the Caribbean and at times being subjected to poor service! it was especially uplifting to be treated by genuine, friendly staff who looked like they too were happy to be there? At no time were we felt wanting and credit must go to the management for creating such a commendable ambiance.
The room we stayed in was compact and functional and provided us with all we required. It was serviced very well and the turn down every evening is always a nice touch. The restaurants are well maintained and provided variation for most of our culinary needs. We attended every restaurant and had particular liking for the Italian. Having dined besides the sea in expensive restaurants in Barbados we found this one matched every facet that they give and more. The cooking is simply divine. If you head to this resort make sure you attend. The pool was adequate without being startling and the 'Playmaker' team were regularly on hand and livening up proceedings. The swim up bar was very well attended and stocked as were all the bars. A real pleasure to be served so quickly and with a smile at ALL times. The beach provides ample room for resting up through the day and once again the service is regular and friendly. My wife very much enjoyed the spa and gave it a five star rating. The journey to and from the Airport is quite long and if taken during darkness can be a little tiring after a long flight. However, on the plus side it was great to see Jamaica on the way back. There were not many visitors from the UK in house but that in itself mattered not. The resident clientele were in the main from USA & Canada and the few people we met were simply wonderful and a pleasure to speak with. Would we return? I think we probably would. Did we buy into the Sandals experience? Yes. It was a lovely relaxing week spent in the company of very decent people, both visiting and from the Island itself. I believe!

Room Tip: We stayed on a top floor which was easily reached and in a nice part of the complex adjacent to the...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roystonwb0065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 20, 2013
We're so thrilled to read that you had a fantastic stay with us at Sandals Negril. You enjoyed every minute at our beautiful resort and we thank you for your review. We can't wait to welcome you back in the future for another delightful stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan City, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 14, 2013

De c8-14/2013, Wow we stayed for 5 days, fun, relaxation, awesome place to visit. we will definitely return soon! FOOD, STAFF.TREVESA ASHMAN...EDWARD ZAMBRANO! 5 STAR TREATMENT...and singing, dancing and shows wow! Activities department Laurie and Samantha you go Ladies!!! Keep up the excellent work Negril..truly a awesome vacation!!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dhunter2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 20, 2013
We're glad you had a fabulous stay with us at Sandals Negril. We always love to hear our guests boast about how much they enjoyed every aspect of our resort and we're elated to know that your stay was indicative of the norm. Thank you for your review.

We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed December 13, 2013

We stayed 3 nights in a Honeymoon Beachfront Butler Suite. The resort was good, but we found the food was lacking in quality compared to what we had experienced at other resorts. The beach was incredible and the staff was very good. Our butler was great too and took care of all our needs.

The bad, however, FAR outweighed these good points. The back wall of our suite was literally 10 feet from the major highway that runs from Montego Bay to Negril. All day and all night the sound of traffic was unbearable. I wouldn't have accepted the in room noise level from a cheap airport motel, and we were paying nearly $800 a night to stay there. I was severely disappointed. The other issue was that we would have loved to open the patio doors facing onto the beach and had a breeze in the room, but a family of six feral cats had taken residence on our patio.

We spent two days trying to negotiate a move to a more quiet room, but there were none available and we ended up being moved to another Sandals resort 2.5 hours away. I'd go back to Negril, and even back to Sandals Negril, but don't stay in the Beachfront Butler Suites. The Crystal Lagoon Penthouse suites are a little cheaper, but they're further from the road with a restaurant in between. Choose that one (or the millionaire penthouse which is a few dollars more) and you'll be able to sleep at night!

Also - for some reason the resort doesn't stock ginger beer... I know. It's weird.

Room Tip: Avoid the Beachfront Butler Suites at all costs. Windows are shuttered only on the back of the build...
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kieranfromwhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this review, December 14, 2013
We regret to hear that we did not meet your expectations during your stay. We strive to meet our goal to provide relaxing and romantic experiences for our guests and there is nothing we would have wanted more than to create a wonderful experience for you.

Your feedback is crucial in our improvement process, so we thank you for your review. Your comments will be sent to our management team for review and action will be taken to ensure our future guests do not share this experience.

Hopefully, we can welcome you back for a much better vacation in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandals Negril Beach Resort & Spa

Property: Sandals Negril Beach Resort & Spa
Address: Norman Manley Boulevard, Negril 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Negril
#8 Top resorts Hotel in Negril
#8 On the Beach Hotel in Negril
#9 Luxury Hotel in Negril
#10 Spa Hotel in Negril
#10 Family Hotel in Negril
#13 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Negril Beach Resort & Spa 5*
Number of rooms: 223
Official Description (provided by the hotel):
Located on Negril's pristine 7-mile white sand beach•Phenomenal bedroom oceanfront suites set upon a relaxing crystal lagoon•Ultra luxurious one-bedroom millionaire honeymoon suites with private plunge pool•Seven exquisite dining options•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row•Voted “Caribbean's Leading Hotel Brand” 18 years in a row•Voted Sandals Negril Beach Resort & Spa “Jamaica's Leading Hotel” (2nd consecutive year)•Five Star Diamond Resort, American Academy of Hospitality Science ... more   less 
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Also Known As:
Sandals Negril Beach Hotel Negril
Sandals Negril Beach Resort And Spa
Sandals Jamaica
Sandals Negril Jamaica
Sandals Resort

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