I can't say that I liked the Riu Palace Tropical Bay - it is certainly not up to Riu Palace standards Our check in was fine and we enjoyed the welcome drink. The people at the front desk treated us really well and we were lucky enough to be upgraded from ocean view to ocean front. It helps being a Riu Class member, so I would definitely recommend it.
This Riu Palace does not come close to any of the other palaces that I have visited, e.g. the ones in the Mayan Riviera, Punta Cana or Aruba. It was so difficult to get champagne or beer at lunch or dinner. They didn't have any in the restaurants and the wait staff had to go to the bar to get them - I don't understand why they wouldn't have the restaurants stocked with them.
The service was sometimes good, sometimes bad - you just couldn't tell what kind of service you were going to get and at times, it appeared that you were putting the wait staff out if you had a request that was outside of what they wanted to do. The worst was the service at the beach - the property was quite large and the bar was not very close, so if you wanted a drink, you had to walk a mile to get one or wait forever tor a waiter to show up. We were very generous with our tips, so I don't think that was the issue. It may have been that they didn't have enough people serving at the beach.
The food was not great. We didn't try any of the a la carte restaurants - we only ate at the buffet restaurant and the quality of the food was not good at all. It was really hard to find something to eat most of the times, so it was really a good way to lose weight. The best part was trying the different fruits from Jamaica like jackfruit and soursop.
The entertainment was mediocre at best - the best show was the steel band show although I do have to say that the sound system in the theatre was poor at best.
Our room was great and it was cleaned really well. It was on the first floor and we had a lot of bug bites by the end of the week, so I wouldn't recommend getting a room on the first floor.
The sports bar was a disappointment in that there wasn't one. One night we missed dinner and wanted to get a snack from their version of the sports bar but unfortunately, they didn't put any food in it until later in the evening. Very different from other Riu's.
The best part of our vacation was the beach, the water and the weather. I think that biggest problem at the beach was the lack of shade. They really need to do something about it.
- Official Description (provided by the hotel):
- * Renovated in summer 2008 * Located in Negril, on Jamaica's west coast * On the beachfront * Complimentary sun loungers on the beach * 1-storey main building and 2-storey buildings * Victorian-style architecture * Surrounded by 47,000 m2 / 56,500 sq. yards of lush gardens * 7.5 km / 4.7 miles from Negril West End * 6 km / 3.8 miles from various shops * 80 km / 48 miles from Montego Bay airport ... more less
- Reservation Options:
- TripAdvisor is proud to partner with RIU Hotels and Resorts, Expedia, Travelocity, Hotels.com, Hotwire, TravelUp, TripOnline SA, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com and HotelQuickly so you can book your Hotel Riu Palace Tropical Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Palace Tropical Bay Hotel Negril
- Riu Tropical Bay Jamaica
- Riu Palace Tropical Bay Negril
- Riu Tropical Bay Negril Jamaica
- Negril Riu Tropical Bay Hotel
- Riu Jamaica
- Riu Tropical Jamaica