We booked in for 3 nights at this property described to us by the travel agent as beautiful and breathtaking- we paid £280 for 3 nights but within 20 mins at the hotel we realised its not the hotel for us- we went to reception to explain out dissatisfaction but we were asked to signed a waiver. We did and left. Upon our arrival in the UK I called the travel agent- hotel of the Caribbean and described my experience. In the meantime, I emailed the hotel directly and was offered a full refund by Gylls but I need to get the travel agent to request it- this was on the 17th of Dec- however, on the 25/01- someone by the name of Diana saying no refund. Can the hotel please explain to how much worse can my travel experience be- management- just get this resolve as I just want to move on from this terrible ordeal.
- Official Description (provided by the hotel):
- Set amidst lush tropical gardens, Merril's II Beach Resort offers a tranquil and serene environment with 38 cozy, clean, air-conditioned rooms. Wake up to the glorious sounds of chirping birds outside your spacious guest room window, or enjoy the warm breeze from your own private balcony overlooking either Merrils' own botanical gardens or the beautiful Caribbean sea! This comfortable, friendly beachfront resort offers a selection of ocean, pool or garden view rooms, each equipped with two double beds, a ceiling fan, air conditioning, and its own private balcony. Other amenities are also provided such as Cable Television, Safety Deposit Boxes and In-room Telephone Services. Whether you are relaxing by the pool with an exotic Caribbean cocktail, or soaking in the warm rays of Jamaican sunshine, leave your worries behind and let your mind wander. If you ever dreamed of a vacation where all you did is relax, enjoy yourself, and have fun frolicking in the sand, then Merril`s II is where you should be! Our courteous staff are waiting to serve you... ... more less
- Reservation Options:
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- Also Known As:
- Merrils Beach Resort Ii Hotel Negril
- Merrils Beach Hotel Ii
- Merrils Beach Negril