I'm usually an easy going person when it comes to budget hotels. However the Gardenia is a poor place to stay. I actually gave them a chance because I saw them on the Travel Channel on the show "Hotel Impossible " (their episode by the way is available on the Travel Channel website).
I made my reservation on the hotel's website. And I called a week in advance to confirm the reservation. However, when I arrived I was told that I did not have a reservation. The truth is that the lady at the front desk did not know how to use the computer to look up my reservation. She kept asking me whether I had a print out of my reservation. I told I was used their website therefore there was no need to check for third-party or to print something out.
She asked me what my rate quote was and so I gave the rate that was put on the website. (I should've given her a cheaper rate!) I reserved a king bed however she told me that was unavailable and gave me room with two double beds with the promise I'll be changed to room with a king size bed the next day. It was 8 o'clock on a Saturday night and I was not going to argue with her at that time. A guy wearing just a plain white T-shirt took me to my room and the path leading there was poorly lit. When I arrived to the room, I was in shock. The sheets were thin and dirty. The bathroom had less than a third of a roll of toilet paper and rhe toilet bowl was disgusting! There was also only one hand towel for two people and there were stains on the other towels. Oh and the tv did not work. And when I tried to sleep a glaring light outside my room made that difficult.
The next day I went to the front desk and the same lady was there! I was given the key to P103 which supposedly has a king bed. It was nothing more than two twin beds put together and yes I could feel the separation between the beds. Being right by the pool I could hear everyone's conversation who walked by as if they were in my room.
As for food their meal choices are limited, overpriced, without flavor, and the cook only started his job about two days after I arrived.
The only good thing about the place was leaving!!!
As I started out I adjust expectations based on where I stay. But basic things like cleanliness are non-negotiable.
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- Also Known As:
- Daniel Village Hotel Negril
- Daniel Village Negril