This is a lovely property, it really is. Unfortunetly it doesn't make up for the over all experience. I found the staf, with the exception of the gardener, to be completely unhelpful. The one and only meal we had (besides the included breakfast) was mediocre and when the bill came the prices were higher then stated on the menu!?! The "free shuttle" couldn't take more than 3 people on 6 out of the 8 days we were there, his car was to small. He was unavailable 2 days and the sub in had a van. The "free shuttle" man also scammed our friends, it was their first trip to Jamaica. He had them pay him $20US to go into the plaza and back!! I expect the taxi drivers to pull one over on them but didn't think we would need to warn and advise them on what they should pay for the trip since they were using a hotel staff member!! I must add that the hotel manager did refund their money when informed of the incident. Next we get to the rooms. Big, clean, but in need of some updating, run down looking bathrooms etc. Normally, and for the price, I wouldn't even mention that but I am. For the first 5 days if I showered very early in the morning I could get hot water. I figured this out on day 3 when I waited awhile before showering and didn't get any. There was no water pressure until the cold was turned on. On day 6 hot water ceased to exist. None for the rest of the trip, we all felt so gross and dirty. We were literally sponge bathing with the sink, it was to unbearably cold to stand under and of course there's the shaving with only cold water issue. Next and the worst part. I had cigarettes taken from the container I bring them in 2 days in a row, then I hid them. My sisters blue jeans disappeared from her room. The manager refused to beleive her staff was invovled. She actually said she figured since my sister was single she must have had a local or 2 in her room who could have taken them, gasp! She did pay to replace them in the end but absolutely would not beleive it had anything to do with the staff members so I assume they will continue to steal things. I also requested that our 3 rooms not be "cleaned" anymore but when we got back to our rooms at the end of the day they had all been entered. This hotel has a nice location and the potential to be so much better. Unfortunetly the vibe sucks, the showers suck, staff scam you and somebody is stealing. I would not recommend this to anyone.
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- Also Known As:
- Sunset On The Cliffs Hotel Negril