This hotel is at a great location. Unfortunately the customer service needs some work. I found the staff, with the exception of the groundskeeper (Melvin), needs to be trained on hospitality. We booked three rooms at only 1 room was ready at check in time at 4pm. When we complained about this the manager check on the other two rooms and notified us that they are ready. But we later found out that one of the rooms had dirty sheets and comforter which had to be replaced later that night when we complained. No towels were in room and we had to wait hours to receive towels after requesting them. The breakfast was very slow took over an hour to receive meal. I think this hotel has great potential if they just work on the basics of hospitality. The location was great and we enjoyed our time jumping off of the cliff into the ocean and hanging by the pool. There are taxis readily available in front of the hotel that can take you to the square and/or beach for only ~$1US ($100JA) each person. Walking distance to nice restaurants like the push cart. So I would go here again if this hotel improves on the basics!
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- Also Known As:
- Sunset On The Cliffs Hotel Negril