My christmas and holiday was completely ruined by Foote Prints Hotel. We started out on a good foot and ended on a very sour note. during my stay there this December everyone appeared very warm and welcoming all the while not knowing that they were watching my every move to steal items from my room. The worse part about my trip is the lack of professionalism I received as a guest both from staff members and upper management. After complaining and carry on badly that I want my stolen merchandise that was stolen from my luggage, they then accused my family member and said its the visitors that I had coming and going( my family were the ones accused), management went as far as to bring in a lawyer in their discussion with me. No one were courteous in the beginning to say we are very sorry and we will look into the matter immediately. Upon day of check out a police sargeant searched my room to confirm that my missing items were not there and after checkout I had the manager checked the room and nothing was in the room. A few hours later Foote Prints hotel contacted the local police station to say that my items that I complained about miraculous turned up and someone from the hotel went and dropped them off at the hotel. I was intimidated by staff and upper management because I was told that the hotel is owned by an attorney and I was threatened with lawsuit...can you imagine that...I am spending my money as a guest at this hotel and when I complained and got upset about my stolen goods they had the nerve to turn around and intimidate me. As a matter of a fact when I first said that I would share my experience on tripadviser one of the first management that I dealt with said to me "you can't do that girl you will get sued." That is one of the main things that I did not like, becuase I am simply guest there, I kept hearing that the owner is a lawyer and I will be sued if I share my experience at their hotel. I guest they will have to start suing everyone who shared their bad experiences at a hotel. I would never let my dog spend one night at this hotel, they might steal its tail when it is sleeping. I am very disappointed in this hotel and their handling of matters such as the one I experienced.
- Official Description (provided by the hotel):
- Small Family Hotel located on Negril's seven miles of beach, 2 miles from Negril Aerodrome & 52 miles from Montego Bay Airport. ... more less
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- Also Known As:
- Jamaica Footprints Sands Hotel