This review is challenging to write, as we did not “stay” at Banana Shout (BS). If you have any questions about this review, please feel free to contact me with a PM, as I can document EVERYTHING in the review as true (in case management decides to dispute my review).
We made a reservation through an agency that reps nearly 100 Negril hotels and is highly regarded. We made our reservation for 1-1-14 through 1-5-14 in March of 2013. We paid in FULL in March, 2013. We wanted Dolphin Bay, as we wanted privacy. The thought of a secluded area was appealing, and BS had MOSTLY decent reviews. 1-1-14 was our anniversary, so we were excited to move to the cliffs for this exciting day!
We have stayed all over Negril before, but never at BS (see my other reviews). We were on the beach during the first part of this trip (12-25-13 through 1-1-14) and were supposed to move to BS on 1-1-14. I contacted the owner (Milo) on 12-31-13 to see what time we could get in the following day. He assured us to come any time, and they would make room for us. I understood this to mean they would either have our room ready when we came, or would hold our stuff securely until the room was ready.
Got to BS on 1-1-14 at noon. No one answered our 20 minute knocking at the gate. Remember that we came from the beach, so in addition to four suitcases, we had two boxes of food as we had kitchenettes at both the beach AND BS. Standing on One Love as cars whizzed by. Finally, a friend of the owner’s, passing by, saw us, stopped, and fortunately had a key.
We got in, and looked around. No owner to be found. The house keeper asked why we were there, as they had no open rooms. I shared that she was mistaken, as I had a confirmation certificate from the agency (which I produced immediately). She disinterestedly shared that no openings were available until 1-3-14.
The friend of the owner finally got a hold of Milo, who came about 15 minutes later. He immediately told us we were wrong, and he had no room. It was NY Day, we have all luggage, and have now wasted 1.5 hours sitting. I immediately called the booking agency (NOT an online place, but a true agency out of Canada). After leaving multiple messages, I finally got a live human. They had our booking down, and they proceeded to talk to Milo. All I knew was that SOMEWHERE in this chain, we were lost. Regardless of who was at fault….WE WERE NOT. We did everything right, and even called the day before coming there.
Milo and the agency found a ROOM at Catcha Falling Star for us. They said we would stay there two nights, then move again back to BS. My radar was REALLY up, as now over two hours of the middle of the day had been wasted, we were still sweltering at BS, and now you have a ROOM for me? No balcony, no kitchen. Just a small room under some stairs (Little Capricorn, if you want to check it out). I threw a complete fit. It is my ANNIVERSARY and I booked NINE MONTHS in advance. No room, and now I get a plain, windowless motel room? NOT HAPPENING.
We argued with the travel company, who finally agreed to bump us up to a very nice, lovely room at Catcha. That is why they are not being slammed here as well, at least they tried. In the subsequent 24 hours, we were harassed by the BS owner, who yelled at us as we walked by BS for dinner for upgrading out room, telling us he was NOT paying for it. He called me "American trash". Not that it matters, but we are two professionals in our mid 40s.
All parties still thought we should return after two days, we refused. After having the owner yelling at us, we were NOT intending to step foot back on his property – the man SCARED us.
I would sadly NOT recommend BS to anyone. He initially volunteered to “give” us two days in Dolphin Bay at another time due to this “mix up”. Really? We should TRUST that you will REMEMBER that booking? He could not remember a PAID booking!!!
Beware, folks. We wasted a full day with this situation. One day on an 11 day vacation is way too much to spend yelling, crying and haggling.
Sadly, I will never, ever be at BS again…..Again, PM me if you want all of the documentation regarding this. I have it all, so Milo cannot dispute one thing in this review. Also, please read my hundreds of other reviews from around the world, as we usually are not complainers.
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- Also Known As:
- Banana Shout Hotel Negril