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“Great Beaches Good/Cheap Experience with Pointers”
Review of CocoLaPalm Resort

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CocoLaPalm Resort
Ranked #11 of 80 Hotels in Negril
Certificate of Excellence
Reviewed July 17, 2004

We booked 3 rooms for 6 of us over the 4th of July, 2004. When we arrived one room was in the 400 building and two were in the 800 building (807 and 803).

The 800 building is part of a different hotel that has been added to this one by literally cutting a hole in the fence that seperated them and inserting a gate. These rooms (although bigger) do not have the class nor the nice surroundings of the main (original hotel). These two rooms were by the highway and so we got to deal with the highway noise all night. The most westerly room had as it's neighbor to the west a building of workers that got up early and started banging their tools, etc.
DO NO STAY IN THE LOWER 800'S AT THIS PLACE!

The grounds of the original hotel were great. The staff (excepting the office staff) was great! Very helpful and watching for your needs. The office staff on the other hand simply did not care about you or your request. We requested moves from the 800's upon arrival, the office staff offered to move us directly upstairs and closer to the road. When we were exiting the stair case from looking at the replacement rooms, my wife slipped and fell on a freshly grey painted landing area, at the same time I sliped but caught the rail. She was sore for several days. The maintenance worker showing us the room tended to my wife as best he could and that evening was installing a black material to try to make the surface not slick. The following day he removed the paint and black material and said they were removing all the grey paint from the concrete areas because of my wife's fall and their determinartion that the paint was unsafe. I was impressed.

Back to the office staff. Do not expect them to be of assistance. Our group as well as other groups experienced the same thing. The first evening we were told to not unpack and room changes would be made the second day. well the office staff did not say which second day they were talking about but it was not during our stay.

Breakfast at the hotel was good. Because of the price and being turned away one night, because there were no seats, we never ate evenings at the hotel.

Down the beach to towards Jimmy Buffet's you will come across another hotel with an Italian Food sign on the beach. The food was good and less expensive then the Coco. We found all prices of meals high in Negril but enjoyed the food at Jimmy Buffet's, The Rock House for sunset dinner is a must (get there at 5-6 and take your time, it will cost you $20+ per person but the view is worth it), Kuyaba had great food as well and good service, I recommend it highly. One trick we found to beat Jamaica time, I told the waiter if he could get us our food in under 20 minutes he would get an extra $5 US. He did and I gave him $10US. We were in a hurry and it was worth seeing his effort (he went in the kitchen and helped cook the meal to get it done).

As for the office help. We were on Worry Free and it turned out not to be so Worry Free. No time of pick up was given to any of the groups there returning at the time we were. As it turned out each of us had to give the office $1US to get them to call the local agent to find out our departure time (we had to give them $2 cause the agent was not there the first time they called). We were all told by the office that we were to be at the office at 2:15 pm to depart for the airport for a 6:15 flight. Well a bus load of people were there waiting but no bus, no place to sit to wait nor an offer of water or drink. About 45 minutes later one of the guest got to pay to have the desk call to find out where the bus was. We were told the response was it should have been there. A second paid call got a different response, that he was leaving to get us. Over an hour late the bus arrived and the driver told us he got called to come get us when the second call came in, that the scheduled driver just did not show. Well we made it okay, but being the last at the airport we got the left over seats on the charter.

The beach was 5 stars, the water was 5 stars, the grounds was 4 stars on the main hotel and 2 else where, the general staff was 5 stars, the office staff was 1/2 of a star the trip was 4 stars, Worry Free feel to 2 stars and yes, I would go back and recommend the Coco and Negril to my friends.

Oh by the way Stanley is a taxi driver assigned with a van to the Coco, he was great. He took care of us without us feeling ripped off. He took us to giftopia to shop for souveniers, when we told the owner Stanley brought us he kept lowering and lowering the prices, he gave us free bottled soft drinks and bottled water, we saved a bunch (based upon the other shopping we did and with no haggle).

Ask for Chad at the Rock House.

2  Thank willsue4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,081 - 1,087 of 1,142 reviews

A TripAdvisor Member
Oklahoma City, Oklahoma
11
Reviewed July 15, 2004

This is My review sent to the management of the Resort July 16,2004
1. room 815 does not look as shown on the web site or Worryfree info...for 7 nights the room upstairs was a bit much for us...but we never said anything.. the MLT web site said fridge and coffee pot??? We were not in a Standard garden room as you know it was a side property room with no view...

2. Food was on the high side for all prices... so as you can tell we did not eat lunch or dinner there very often... Food was good ... just a better value just down the road...

3. Drinks were out of price line... bottle coke $2.50 with glass of ice.... across the street $1.00 or 50.00 J just down the beach.... mixed drinks ???? we went to the Rock House Rest. and 2 for 1 drinks at $3.00 and 4.00..... You have no happy hour and the real drinkers went to Margretta ville for all you could drink from 11 am to 4pm for $12.00

4.Web service there is great... Just price did not match the computer price... Posted on the computer .06 min... went to desk and card was $10.00 they said for 1 hour??/ This does not add up when I questioned this at the desk on check out ... I was told card is $10.00 US.... Make posting match true cost...

5. I know this is a EP Location and on the beach you offer no service... But you are missing a money making area of service to guest... Have the wait staff from bar and grill work the beach and both pools.. With drink and food prices in line with others in the area... The added volume in sales would off set the drop in price... just make some wood serving boards and plastic cups in pool area...

8. Your entire staff are great from the beach/towel gye to the all wait staff to the front desk to housekeeping.... everyone is polite and friendly, but today that is just the min. to get by... going "the extra mile" will increase the great things said about the resort and thus help fill all your rooms...

The garden setting of the resort and the fact it is constantly being groomed and painted and cleaned... Made our stay a good one even though some would have been rattled by the little things we enjoyed ourself and will come back if we return to Negril... The Beach is eveything you read great....

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
charlotte , north carolina
1
Reviewed July 14, 2004

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Queens, NY
1
Reviewed June 29, 2004

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
St. Louis, MO
1
Reviewed June 13, 2004

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2004

  • Stayed: May 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank Sippingwineisgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2004

3  Thank Onthego9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CocoLaPalm Resort

Address: Norman Manley Blvd, Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Negril
#7 Top resorts Hotel in Negril
#15 Family Hotel in Negril
#23 Romantic Hotel in Negril
Price Range: $85 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — CocoLaPalm Resort 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
CocoLaPalm Resort was established in 1994 and is the largest of the small hotels in Negril, Jamaica. We are a family resort located on a beautiful expanse of Negril's 7-Mile Beach, with non-motorized water sports, mouthwatering cuisine and exciting entertainments for the convenience of our guests. We invite you to come and claim your spot at CocoLaPalm, we'll keep you coming back for more. ... more   less 
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Also Known As:
Cocolapalm Hotel Negril
Cocolapalm Resort Negril
Coco Palm Negril
Coco La Palm Resort
Coco La Palm Jamaica
Coco La Palm Negril

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