We booked 3 rooms for 6 of us over the 4th of July, 2004. When we arrived one room was in the 400 building and two were in the 800 building (807 and 803).
The 800 building is part of a different hotel that has been added to this one by literally cutting a hole in the fence that seperated them and inserting a gate. These rooms (although bigger) do not have the class nor the nice surroundings of the main (original hotel). These two rooms were by the highway and so we got to deal with the highway noise all night. The most westerly room had as it's neighbor to the west a building of workers that got up early and started banging their tools, etc.
DO NO STAY IN THE LOWER 800'S AT THIS PLACE!
The grounds of the original hotel were great. The staff (excepting the office staff) was great! Very helpful and watching for your needs. The office staff on the other hand simply did not care about you or your request. We requested moves from the 800's upon arrival, the office staff offered to move us directly upstairs and closer to the road. When we were exiting the stair case from looking at the replacement rooms, my wife slipped and fell on a freshly grey painted landing area, at the same time I sliped but caught the rail. She was sore for several days. The maintenance worker showing us the room tended to my wife as best he could and that evening was installing a black material to try to make the surface not slick. The following day he removed the paint and black material and said they were removing all the grey paint from the concrete areas because of my wife's fall and their determinartion that the paint was unsafe. I was impressed.
Back to the office staff. Do not expect them to be of assistance. Our group as well as other groups experienced the same thing. The first evening we were told to not unpack and room changes would be made the second day. well the office staff did not say which second day they were talking about but it was not during our stay.
Breakfast at the hotel was good. Because of the price and being turned away one night, because there were no seats, we never ate evenings at the hotel.
Down the beach to towards Jimmy Buffet's you will come across another hotel with an Italian Food sign on the beach. The food was good and less expensive then the Coco. We found all prices of meals high in Negril but enjoyed the food at Jimmy Buffet's, The Rock House for sunset dinner is a must (get there at 5-6 and take your time, it will cost you $20+ per person but the view is worth it), Kuyaba had great food as well and good service, I recommend it highly. One trick we found to beat Jamaica time, I told the waiter if he could get us our food in under 20 minutes he would get an extra $5 US. He did and I gave him $10US. We were in a hurry and it was worth seeing his effort (he went in the kitchen and helped cook the meal to get it done).
As for the office help. We were on Worry Free and it turned out not to be so Worry Free. No time of pick up was given to any of the groups there returning at the time we were. As it turned out each of us had to give the office $1US to get them to call the local agent to find out our departure time (we had to give them $2 cause the agent was not there the first time they called). We were all told by the office that we were to be at the office at 2:15 pm to depart for the airport for a 6:15 flight. Well a bus load of people were there waiting but no bus, no place to sit to wait nor an offer of water or drink. About 45 minutes later one of the guest got to pay to have the desk call to find out where the bus was. We were told the response was it should have been there. A second paid call got a different response, that he was leaving to get us. Over an hour late the bus arrived and the driver told us he got called to come get us when the second call came in, that the scheduled driver just did not show. Well we made it okay, but being the last at the airport we got the left over seats on the charter.
The beach was 5 stars, the water was 5 stars, the grounds was 4 stars on the main hotel and 2 else where, the general staff was 5 stars, the office staff was 1/2 of a star the trip was 4 stars, Worry Free feel to 2 stars and yes, I would go back and recommend the Coco and Negril to my friends.
Oh by the way Stanley is a taxi driver assigned with a van to the Coco, he was great. He took care of us without us feeling ripped off. He took us to giftopia to shop for souveniers, when we told the owner Stanley brought us he kept lowering and lowering the prices, he gave us free bottled soft drinks and bottled water, we saved a bunch (based upon the other shopping we did and with no haggle).
Ask for Chad at the Rock House.
- Official Description (provided by the hotel):
- CocoLaPalm Resort was established in 1994 and is the largest of the small hotels in Negril, Jamaica. We are a family resort located on a beautiful expanse of Negril's 7-Mile Beach, with non-motorized water sports, mouthwatering cuisine and exciting entertainments for the convenience of our guests. We invite you to come and claim your spot at CocoLaPalm, we'll keep you coming back for more. ... more less
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- Also Known As:
- Cocolapalm Hotel Negril
- Cocolapalm Resort Negril
- Coco Palm Negril
- Coco La Palm Resort
- Coco La Palm Jamaica
- Coco La Palm Negril