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“A great place if you’re just renting a room....”
Review of Rondel Village

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Rondel Village
Ranked #29 of 80 Hotels in Negril
Certificate of Excellence
Reviewed July 8, 2014

We stayed at Rondel Village in July, 2014. I travel weekly for work and frequently one or another member of my family accompanies me. As “road warriors” we tend to look for several things – cleanliness, accommodating attitude, reasonable pricing.

Lobby/Public Rooms: The lobby and public rooms of the Rondel Village were welcoming, clean, orderly and spacious. The lobby has an internet room adjacent, but we did not use it.

Grounds/Security/Parking – We were impressed at the security and parking was ample. It was a bit strange that one of our rooms was located on the other side of the road and the kids had to cross the road to get to the villa, not something that ws made clear when we booked.

Front Desk – Rondel Village still utilizes the paper folio and you have to request it at check out. A Wi-Fi fee of 5.00 per day and safe rental fee of 5.00 per day seems a bit gouging. Charges were correct, so the whole process is just the way we like it – no hassle. We found the service at the front desk courteous and helpful, but were flabbergasted that they wanted us to sign a blank credit card slip imprinted with our number (tantamount to signing a “blank check”) in this day and age of security breaches and privacy concerns. We politely refused and the clerk advised that they would charge an additional $100.00 fee for “incidentals”. They never did charge this fee, band after paying the whole $2,700.00 charge for a two-room villa up front, We thought this was a bit much. We have no problem leaving a credit card on file, but a blank slip is a blatant invitation for trouble. Bear in mind that that these are, after all, ‘Mom & Pop” beach hotels, not the major chains with huge cash flow and credit lines that we’re used to in the state, hence they are understandably more cautious. They are reasonable about this and will work with you to make you comfortable. One caveat - We called and asked the clerk for a recomenadation for a pizza place and she told us to look it up on the internet! When we pressed her, we were told she did not know – she was new to the area and the job. I’d expect that there would be some reference material in the room or at least at the front desk–nothing. And a clerk who was so unhelpful, leaving us to figure it out on our own was not appreciated.

Room Service/Food – There is no room service, however we did use the beach restaurant. We found the wait staff attentive and accommodating. We ordered lunch for three and it was the best service we received in our entire stay in Jamaica. We chose to leave 20% gratuity. Lunch for three was 54.00 USD – reasonable considering its Negril and we had 1 breakfast and 2 lunch entrees.

Atmosphere – we found the staffs amiable and constantly offering assistance. Throughout the stay, service was prompt and non-intrusive.

Bell Staff/Valet/Security – Very helpful with transportation, directions, getting ice and luggage. Each guest gets a green armband which clashed with all my outfits, but we liked the idea they are so watchful and security conscious.

Villa: We rented a one bedroom villa on the beach located with a garden view close to the pool. The location was steps from the beach, quiet and we liked that we could keep an eye on the girls while they swam during our dinner preparation.
A. Main room: We found the living room/kitchen area to be clean and spacious, especially if you move your dining table out to the porch. We opted to bring ours in after 2 days since we could use it for our laptop when not eating meals. Also, it was a bit tight on the porch with the table for 4 people and on humid days it was unbearable to eat out there. We were mystified that there was no desk for laptop use in the living room area and that the living room furniture was upholstered in plastic since it’s hot and you tend to stick to it. The floors are tile, the porch and steps as well - very slippery when wet, which they frequently were from the pool and frequent cleaning. We finally just asked for towels to be left outside several days which saved us slipping and sliding part of the time.
B. Kitchen: The kitchen part of the villa was disappointing, considering that we paid so much money because we wanted to be able to cook meals. It was “lacking the rudimentary necessities for cooking” to put it nicely. Kitchen pots and pans were something I’d pitch in the trash – Teflon coating scraped off the bottom of the one medium pan (clearly they have not learned that Teflon scratched and peeling is a health hazard) loose handle on the small pot we used to heat hot water. Our maid did take the largest pan out to be scrubbed up, but it was not a great pan to start with so cooking was a hardship. One cabinet for dish storage left you with no place to store food. We left some food on the countertop out of necessity the first night, but the next morning there was a suspicious bite out of the spiced bread. So we spent time washing the shelves, moving the plates and replacing them with our food. The kitchen space is large enough that it can accommodate a separate cabinet on the wall for food storage, so it seems parsimonious that there’s nothing to store food, so your counter space is crowded with food stored and in the way when trying to prepare a meal all week long. Since we removed the plates and put in the food, we had to wash every plate before and after we used it, which was an unnecessary hassle – we were religious about cleaning up after every meal because we did not want to attract any more visitors. The blender and toaster oven were filthy, so we had to give them a good scrub and both were obviously worn past efficacy. The pitcher was nicked and looked dirty –when we asked for another one, we got an ice bucket!! We tended to eat out as the days went on more and more since there was not an adequate kitchen. The refrigerator was small for food for 4 people staying ten days and this necessitated us having to make multiple trips to the market, wasting precious vacation time grocery shopping. Next time we’ll buy paper plates, prepared food, bring a cooler, and skip renting the villa to get the kitchen and save 800.00.
C. Bedroom: The closet was ample, and a separate closet for luggage storage and ironing board was great. We found that room to be generally well kept – again tile floors were slippery when wet so we resorted to covering them with towels as we used them each day, Runners next to the bed were adequate. The king bed was very comfortable. There were no down/feather pillows, which we prefer, but we bought two at Basho. There are plenty of plugs conveniently accessible for all our electronic media; the night stand lamps are good.
D. Safe: The placement of the safe was in the main closet inconveniently behind all the hanging clothing, necessitating a “dive” into the closet every time you needed to retrieve something. We were angsted out to learn that the safe is so small – we specifically called and asked if it would accommodate a tablet/small laptop and were told “yes. Well it’s not large enough to store a tablet, let alone a laptop– you can count on perhaps 7”x 8” as nothing can sit against the edges or it won’t close. The keys are large and bulky so carrying them around on a lanyard was “interesting”. The safe was secure, but too small.
E. Bathroom: The shower is consistent with hot water and good pressure. We appreciate the large counter and extra towel racks – there are plenty of drawers for cosmetics but no makeup mirror or outlet in the main bathroom, which is inconvenient when trying to use a hair appliance. This made getting ready to go out a “moving process” - first a shower in the bathroom, then hair styling in the bedroom where you can plug into an outlet near a mirror and finally makeup application in the bathroom off the living room because it had the best light and a mirror you could get close enough to so as to efficiently and evenly apply eye makeup. The Jacuzzi was a treat, but we found the lack of railings of concern as all the controls were on the outside and required you to walk along the edge to reach them when entering from the bathroom. The door leading into the bathroom actually jammed leaving us stranded until other members of our party arrived to rescue us after an hour. We were careful not to close it when using it again- having the Jacuzzi is overkill since there’s one down in the main pool area just steps away– again, no railings so you can safely descend into the water is a detriment.
F. HVAC – we had issues with the AC not working well and so had to take time out of our vacation to stay there and let the maintenance guy come in and figure it out. We had water dripping in the kitchen and no AC in the bedroom. He works late each day, so getting him there when we were there was inconveneit. He’s a nice guy and genuinely tried to help. Turns out we were not working the control in the bedroom correctly so it was a quick fix. Some directions on how to operate would have been good.
G. Housekeeping – Unlike a great many hotels, whether we left a tip or not, the room was impeccably maintained - down to not moving things we asked to be left in place, the number of towels we requested and other special accommodations. In the villas, the maid prepares one meal per day for you if asked – we were not told this at booking and had Donna not mentioned it, we would not have known. She prepared two meals for us and was generally amiable, very helpful with the girls. We would want her on our next trip as well. Friendly, welcoming staffs and amenable to all requests.

Visitors – Visitors have to be registered to the room, they need to leave ID even when just stopping by, This was a hassle, but understandable since they are security conscious.

In summary, a great place to stay for a reasonable room rate if you’re just renting a room. If a villa is what you're looking for, and just want a living room, ok - consider other options if you truly want to cook meals in.

Room Tip: Rooms on the beach tend to be quieter, but near the pool comes with loud late nite swimmers.
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  • Stayed: July 2014, traveled with friends
    • Sleep Quality
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6  Thank S N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cariwright, Front Office Manager at Rondel Village, responded to this reviewResponded July 28, 2014

Thank you for taking the time to write about your recent visit. We are sorry to know that you were not clear about our accommodations, we do make every effort to convey the correct information to our guests through our website and also ensuring that our staff have accurate information. In addition our Reception Supervisor generally gives guests an orientation the day after their arrival.
We are glad to know that you found the staff courteous and helpful.

We have noted your concern about leaving a credit card imprint. We now offer the option of guests leaving either an open imprint which allows signing privileges or a US$ 200.00 security deposit by cash or credit card and payment by cash for all hotel services.

We have made note of your comments and will address them accordingly. We are glad to know that you have booked to stay again with us in February next year.
We look forward to host you for your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 - 183 of 539 reviews

Reviewed June 28, 2014

This was my second time staying at Rondel and was impressed by some of the renovations they had made since my first stay. Compared to other places I've stayed in Negril, Rondel is among the best.

We stayed in Nase Berry, a one bedroom villa located just behind the main beach front villas. Our room had a full kitchen including a microwave and toaster oven. There was a breakfast table on the front porch with four chairs and we enjoyed breakfast out here several mornings. I was a huge fan of the hammock located on the other side of the wrap around porch. The villa has wrap around french doors that you can open up to let the breeze come through. This was one of my favorite things to do in the morning. I must warn you though that because of the french doors you are prone to critters such as lizards and small mice; nothing that will hurt you. The living room had a nice flat screen TV and plenty of seating. There was a full bath attached to the living room with a stand up shower that was perfect for rinsing off after a day at the beach. Our bedroom had a king bed and we both slept sound. Each evening, the sound of the crickets on the property, possessed the ability to drown out any traffic noise on Norman Manley. There is another flat screen TV in the bedroom. The bathroom attached to the bedroom had a nice vanity with plenty of counter space and drawers. Just outside of the bathroom we had a hot tub. You have to turn on the heater about an hour or so before you want to use it so plan ahead. We really enjoyed relaxing in there just before bed. The A/C in the villa works great.

Our room was a quick walk to the beach. The hotel restaurant is located on the beach front and they offer wonderful pancakes, french toast, grilled cheese, and cheesecake. The bar and restaurant staff are friendly and prompt. We particularly enjoy the security guards, Johno and Karl. They run off the beach hustlers that won't accept "no" and watch over our belongings if we wander off down the beach. They will help you in any way you need and we view them as true friends.

Their location is perfect for walking to several great restaurants like Best of the West, Bourbon Beach, and Margaritaville. Just a few minutes to your left down the beach there is a great little convenient store called Myrna's. You have everything you need right there. So much so that we only left the property to visit Rick's Cafe and get groceries from Hi-Lo.

The only con's to this property for us were the wrist bands we were required to wear and the charge to have guests. We were not very happy to learn that we would be required to wear wrist bands as we don't want to be labeled as tourists and advertising where we are staying to the locals. We learned that the wrist bands were to assist them in identifying who had a meal plan and who did not. Given that we didn't purchase the meal plan, we didn't feel that we should be required to wear them. With a full kitchen in our room, why would we buy a meal plan? We aren't trying to be petty, but if we wanted to wear a wrist band we would stay at an all-inclusive. We come to Rondel to be submerged in the culture. The fee for guests was a bummer as we had planned our trip with another couple whom weren't able to book a room at the Rondel and at an unexpected $20 per person/per day that really adds up.

Overall, I plan on returning to Rondel upon my next trip back to Negril, but I will be protesting that wrist band!

Room Tip: We stayed in Nase Berry which was just behind the villas directly on the beach thus making it slight...
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  • Stayed: June 2014, traveled as a couple
    • Value
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    • Cleanliness
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4  Thank Jendot7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2014

LOVED this place! Been to lots of places in Negril but LOVED everything about this place! Any little issues were taken care of immediately (and there really were very few issues!) Everybody that worked there seemed to enjoy their job, and I got the impression the owners, who are Jamaican, are good to work for. Good employers=happy employees! Happy to stay somewhere owned by local people! We stayed in Kiwi, which was a basic room w/ 2 double beds (comfortable!), a nice deck, very roomy, air conditioning and a mini fridge. Nicely updated rooms and the gardens surrounding the place are beautiful! Lots of birds and butterflies all around! We only went to the pool on the beach side a couple times -- who needs a pool when you have the 7 mile beach?! But it was nice to have fresh water later in the evening! Also used the hot tub which I never thought we'd use but it was nice after a rainy day snorkelling! Everything was maintained amazingly well, and I've never felt safer. Karl was the security dude on the beach for most of our days and, although I'm sure his job can be boring and monotonous at times, he did a fantastic job of making sure we were looked out for and not being harassed by some of the less awesome sellers on the beach! Having been there 10 yrs, he knew the good from the bad, was always keeping an eye out, and would step in and shoo vendors away (with a smile) when needed!! Johno was great too, though he wasn't down at the beachfront as much, moreso at the front gate. Always beach chairs pulled out for us, towels provided, and even rolled up and put under my sore foot! Karl you are a gem! Never felt like the staff were out for anything except for us having the best possible stay at Rondel. Also loved Jeffery who was always checking if all was good with us, and would have fixed anything had we not been happy! But all was good! Genuinely great staff! Lots of places to eat around there, or a short taxi ride away, but we also enjoyed breakfasts, a lunch and a dinner at the Rondel restaurant. Prices very reasonable and the food was great.

Room Tip: We enjoyed staying beach-side and not having to cross the road to get to the beach. But the entire p...
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  • Stayed: June 2014, traveled with friends
    • Value
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4  Thank pattipooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

Stayed at Rondel Village, we had rooms named Strawberry and sweet cup. on the beachside just a two minute walk to the beach. Clean rooms and bathrooms. Donna the housekeeper was super efficient. The on site restaurant was good, perfect for breakfast and we often had dinner there too. Reasonably priced for a on the beach restaurant and decent quantities too. I would definitely stay at Rondel again!

  • Stayed: May 2014
    • Value
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2  Thank MAP2010_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

This resort the best for all, from a great beach, bar, dining area, and of course a spa. Two freshwater pools on property, rooms are immaculate and there is private jacuzzi in most rooms. Staff is great and upgrades are going on to always improve your experience

  • Stayed: May 2014, traveled on business
    • Value
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3  Thank Stevan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2014

Rondel Village was our second pit stop on our holiday in Jamaica. It took us about hour and a half to get there with the shuttle from Montego Bay. The staff was friendly, especially the security guards were nice. The usual scenario was that we were just walking to the beach and then ended up having long chit-chat with the guard on the beach gate.

Our hotel room was located on the other side of the road. The road that splits the village is quite busy but they have installed traffic lights for extra safety (although some of the cars don't care so don't blindly trust the lights). We stayed in Nectarine room which was on the second floor. The view from the balcony was okayish (local apartment house to the left and pool on the right). The WiFi wasn't complimentary and neither was the safe but they were reasonably priced. The wifi signal was pretty strong everywhere in the village with my phone (Blackberry).

And of course the beach. Even though we didn't have a nice view of the beach, it's right there and it takes you like a minute from the other side of the road to walk there. A part of the beach is reserved for the hotel so guards will keep the vendors out of your hair and you can just focus on lying there & relaxing. Although you have to remember that when you leave the comfort of the hotel, you'll be bombarded with vendors selling boat rides, snorkeling trips and hand-made jewelry. The best tip that I can give you is to bargain and you will find out how much the prices will drop. If you're not interested in the first place, just refuse politely and keep on walking.

The breakfast was not included in the price but it was inexpensive. Options ranged from typical American breakfast to few Jamaican ones and I can easily recommend Jamaican ones. If you don't like to pay all the time for your meals (or drinks from the bar), you can add everything to your room bill and pay when you leave. The front desk also exchanges money to Jamaican dollars although if you have dollars they are accepted everywhere you go (except in the post office which was a bit weird).

The center of Negril is not far away from the hotel and you can get there easily with a taxi or if you don't mind walking, you can walk there in about 30 minutes. When you get bored of the beach and you want to see other attractions (like Blue Hole or Rick's Cafe) you can get a private (shuttle) taxi or a route taxi.

In case you are a light sleeper, then you may want to get a room on the beach side since there is some sort of a night club close by the "other half" of the village. The music they played was really loud on Saturday evening and one of the locals said that they are allowed to play until 2 am which they did. I don't know how often they have these parties but we only experienced this once during our stay so I didn't feel too frustrated about it.

All in all Rondel was a nice place with a lovely staff. I would definitely stay here again if I ever get the chance to travel to Jamaica for the second time. Although the last night was a bit sleepless from the music I would still recommend this place without a doubt.

Room Tip: The rooms on the beach side might be less noisier.
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  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kari V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2014 via mobile

We had a birthday party here for my sister-n-law, what a great job the staff did! They provided heavy appetizers, open bar for two hours and a steel band, fabulous! We were there for 6 days and it was a blast! The bartenders took such great care of us, checking on us as we laid on the beach, can't beat that!

Stayed: May 2014
3  Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rondel Village

Address: Norman Manley Blvd, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Negril
#16 Spa Hotel in Negril
#21 Top resorts Hotel in Negril
#22 On the Beach Hotel in Negril
#27 Romantic Hotel in Negril
Price Range: $89 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rondel Village 3*
Number of rooms: 56
Official Description (provided by the hotel):
Rondel Village is an exclusive beachfront resort on Negril's beautiful seven mile beach. This unique property offers privacy and tranquility in spacious, elegant accommodations, amidst lush tropical gardens. An enchanting paradise where service is personalized and the surroundings are comfortable and relaxing. Rondel Village has 56 rooms each named after individual Jamaican fruits. We have an Environmental Management System and our goals are to enhance the Environment and help to secure the long-term sustainability of the Tourism Industry and our Citizens. A prototype of indigenous Negril Architecture. Spacious, octagonal shaped beach villas with kitchens and private whirlpool spas. Beachfront and superior rooms on the beachside, garden rooms adjacent to the swimming pool and jacuzzi across the street from the beach. Services include Rondel Restaurant & Bar and The Village Spa, our full service spa and salon. ... more   less 
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Also Known As:
Rondel Village Negril
Rondel Village Hotel Negril

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