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Reviews (2,976)
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Reviewed August 10, 2017

We loved the open air of the resort, walk to beach is so short and so private, food was over top, every day menu changes and they have local regional foods include to try that we over, at night the sound of tree frogs puts you to sleep

  • Stayed: July 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon P, Manager at Sunset at the Palms, responded to this reviewResponded August 11, 2017

Thanks Jay P for taking the time to share your review on Tripadvisor about your recent vacation experience at Sunset at the Palms Resort. We are also very much appreciative of your kind words of compliments about food offerings.

We look forward to welcoming you back.

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Reviewed August 10, 2017

What a great resort with beautiful landscaping. I really felt like I was in Jamaica instead of some of those bigger resorts. The staff was extremely nice and friendly and remembered your drinks and what you liked.

We stayed in the very first treetop room in the front which was nice, but the piano bar does have a good time at night so if you're an early to bed person, maybe grab a treetop room towards the back.

It's tropical, bug spray is helpful but the resort does fumigate daily.

If you want to feel like you're at your own personal oasis, this resort is it!

Room Tip: Quieter in the back
  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
4  Thank lovetotravelgirl2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon P, Manager at Sunset at the Palms, responded to this reviewResponded August 11, 2017

Thanks lovetotravelgirl2017 for choosing our Resort as your Vacation Destination, as well as for sharing review about your experience while vacationing with us. We do appreciate your feedback; "What a great resort with beautiful landscaping. I really felt like I was in Jamaica instead of some of those bigger resorts". Thanks for your recognition of staff; as being extremely nice and friendly.

Thanks again for your review and we hope you will continue to choose Sunset at the Palms Resort, each time you plan a vacation in Negril, Jamaica.

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Reviewed August 9, 2017

This is such a beautiful place with lovely people. As stated before, the staff truly felt like family before leaving. From the arrival from the front office staff, bar tenders (Kirk, Renardo and Alex) to outstanding meals daily we felt welcomed and never had a dull moment. Mrs. Claudette was outstanding and served the best peppermint tea in the morning. The Private Romantic dinner was breathtaking and delicious. The setup of the exclusive area was so beautiful, where it literally took our breath away. Paul was our waiter for that evening did the utmost job and making sure we were taken care. Thank you again Paul and my hats off to the Chef for such a delightful meal. Also, the couples massages were so relaxing and the two lovely ladies did an amazing job and very relaxing. The Independence Day celebration on the beach was very enlightening, educational and most importantly so much fun. Thank you all again for such an amazing time and we look forward to coming back soon.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Danielle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon P, Manager at Sunset at the Palms, responded to this reviewResponded August 10, 2017

Thanks Danielle L for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your Tripadvisor review. We are very much appreciative of your feedback; "This is such a beautiful place with lovely people. As stated before, the staff truly felt like family before leaving. From the arrival from the front office staff, bar tenders (Kirk, Renardo and Alex) to outstanding meals daily we felt welcomed and never had a dull moment". We are indeed very delighted that our dedicated team created an experience of a lifetime for you. At our Resort, we take pride in fulfilling the Vacation Expectations of our much appreciated Guests and their satisfaction is our reward.

Looking forward to welcoming you back for another amazing vacation.

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Reviewed August 8, 2017 via mobile

Me and my partner visited for some winter sun in November. When we arrived we was taken back by how lovely the resort was compared to pictures we had seen and how friendly the staff was when welcoming us. We was shown to our treehouse room which we loved with our own private balcony with the beautiful flowers and gardens surrounding the accommodation. We was located towards the back near the road, we had previously read reviews about the noise of the road however it was not that noisy therefore was not a problem. The pool and jacuzzi is a lovely clean peaceful area with staff constantly maintaining it. The food was amazing with different themes and cuisines for the buffet each day, the food was always so fresh. The cocktail bar, lotus restaurant and chefs table was incredible experiences with brilliant food and drinks. The evening reggae band was also great! Although the beach is across the road it's no bother to get to and is kept immaculately with great security and staff. The staff all round gave us 100% and where all really friendly and fun with excellent customer service! I would highly recommend Sunset at The Palms and would visit again 110%!

Stayed: November 2016, traveled as a couple
3  Thank Hanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon P, Manager at Sunset at the Palms, responded to this reviewResponded August 9, 2017

Thank you so very much Hanna B. We really appreciate you taking time to share review about your vacation experience at Sunset at the Palms Resort. Thanks for your favorable comments about the room and beautiful flowers and gardens surrounding the accommodation, amazing food offerings, as well as excellent customer service received from staff. Our goal is to exceed our guests' expectations at every opportunity.

Looking forward to welcoming you back.

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Reviewed August 7, 2017

We recently returned from our first trip to Jamaica. We spotted this hotel and decided to try it after seeing the reviews. It more than lived up to our expectations. Service was attentive but not "in your face"; all the staff was very friendly; the food at all the venues was really good. There's modest entertainment nightly in the lounge until 11 or 12.
Looking for a party place with thumping music? This ISN'T it. But if you're looking to relax and chill, the beach and pool are the places to be. By wednesday we had lost track of the days. And isn't that the point?

  • Stayed: July 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank philharmonic55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon P, Manager at Sunset at the Palms, responded to this reviewResponded August 8, 2017


Thank you so very much philharmonic55 for taking the time to share your beautiful "Can't wait to return!" review on Tripadvisor about your recent vacation experience at Sunset at the Palms Resort. Thank you for your kind words of compliments about attentive service, food offerings, entertainment as well as staff; as being very friendly. Our ultimate goal is to create an experience of a lifetime for all of our much appreciated Guests.

We certainly would love to welcome you back for another vacation soon!



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