We arrived Nov. 9 2013 for our honeymoon and had high hopes for this resort. Upon arrival, we were greeted with cold towels and ice cold punch.
The check-in process left a lot to be desired. I had completed the online check in process ahead of time but ended up having to provide much of the same information upon arrival. We had booked our stay through a timeshare exchange and despite receiving numerous confirmations directly from SATP about our stay, during check in we were asked to provide confirmation for the timeshare exchange, which no one had ever told me I would need to present. Additionally, their accounting system had no record of my payment for our meal plan, which I had made 2 weeks prior to our arrival and was documented on my credit card statements. I finally emailed them a copy of my credit card statement to prove I had paid and the issue was resolved, but it was a frustrating and unnecessary situation to deal with.
The bungalows were pleasant and very private thanks to the BEAUTIFUL and lush landscaping (be sure to get a tour of the property with Shorty, the gardener). Our first day the shower ran out of hot water very quickly and we were told that the hot water tank is shared with another room and that if we both take showers at the same time, there may not be enough hot water. We made sure to stalk our neighbors the rest of the trip to beat them into the shower. Another thing we found odd was that there weren't really windows, just shutters which did not fully block out noise from outside. Fortunately our bungalow was far away from the pool and dining areas, but occasionally someone loud would walk by and disturb us at night.
The pool area and beach were wonderful. Yes, people will try to sell you stuff on the beach but just say no and they will leave you alone.
I thought the food was average at best. This was my first time vacationing at an all-inclusive resort, so I was not sure what to expect. The buffet was pretty hit or miss, but there were at least a couple of things at each meal that were good. Usually when I travel I use it as an excuse to try the best restaurants in the local area, so the food was disappointing for me but would probably be just fine for the typical traveler. We did dine one night at the sit-down restaurant and thought the quality much better than the buffet.
- Official Description (provided by the hotel):
- A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more less
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- Also Known As:
- Sunset At The Palms Hotel Negril
- Sunset At The Palms Negril
- Sunset Palms Jamaica
- Sunset Palms Negril
- Sunset At The Palms Resort