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Reviewed August 11, 2017

We stayed for eight nights in early July. I did lots of research on resorts in many different countries and settled on Couples Negril hoping for a laid-back atmosphere, no pretension, just good times on a great beach with no worries. I have to say CN surpassed my hopes in that regard. Staff was cool, friendly, and mostly hard working. Everyone treated nicely, no problem getting a beach chair, no wait for drinks. There were a few areas where there could be a bit of improvement so I'm going with 4-stars overall, but really we were not far from perfection.

The food generally was far better than I expected. I also didn't expect to be able to get breakfast delivered every morning. That became our alarm clock and there was no better start to the day than coffee and fruit and croissants on our balcony. Dinners at Lychee and Otaheite were terrific. Lychee's food and service actually exceeded Otaheite IMO but at Otaheite I had a few dishes that were among the best I've tasted - the duck entree, the grilled tenderloin, and the vegetarian risotto.
We also loved the veggie bar for the different paninis, and the serve yourself chicken patties at the beach grill were addictive. We also found ourselves ordering from the grill for a late lunch quite a bit.

We were not all that impressed with the buffet. Part of the problem was the setting in which you dine. Even at 9 pm it was soooooo hot in there. The fans didn't move the air much at all. And it was dark, so dark that you couldn't really see what you were eating. I loved the taste of the oxtails but it was difficult to eat them because I couldn't see all the small bones. It was just too dark and too hot in there to enjoy the meal. The nightly entertainment is there too and was great, but again so hot sitting there watching it.

We had a great time with the free water sports and the staff there was very helpful. They also were very patient with all the water skiiers who never seemed to make it more than a couple seconds. The one drawback we had with that area was at least four different times we were hard sold on the "night snorkeling trip" which costs extra. I dont know if they get overtime if they schedule one or what but this was the one part of the resort that was oddly very pushy. Everywhere else was extremely laid back.

Overall the service was excellent. It was no problem to quickly get a drink on the beach, in fact once I ordered a cranberry juice and the server slyly smiled and asked if she could add some vodka to it for me. I hesitate to single out any one person because there were many that were top notch, but the hostess at Lychee was so friendly and eager to please, and the pregnant woman who took orders at the beach grill was exceedingly pleasant given how hot and uncomfortable she probably was.

The rooms were comfortable, not fancy but very sufficient, the bed was nice, the A/C was cold, the shower was strong. We really liked how there was a turn-down service in the evening. Since it rained almost every afternoon, we sometimes took a pre-dinner nap, and it was very pleasing to come back to bed that was remade again and some fresh clean towels. We did get some clever towel animals on our bed, but never got rose petals that I've seen mentioned in other reviews. We didn't watch much TV but it was nice to have some good channels when we wanted to relax before dinner or before falling asleep. The robes and water bottles were a nice touch.

We had a great time with the entertainment staff and enjoyed the jewelry making class, hat making class, barology, just to name a few. Casino night was fun but I wish they could've arranged for someone to be available to bring drinks. It was past 10 and the closest bar was closed, and if you wanted something you had to stop playing and go walk off to find it. So by the midway point of casino night you just wanted to leave to get a drink. For all or most of the activities you earn fake money that you can use at an auction to "buy" a souvenir. This was cool but the auctions were Friday afternoon and Wednesday night. We had to leave to fly home on Wednesday morning, so everything we earned after the Friday auction we just had to toss because we weren't going to be around for the next one. If they had another auction, say on Monday, it might help guests be more motivated to earn more fake money.

Transport to and from the airport was very professional and comfortable. We didn't experience any crazy driving from our own drivers or see it on the road. Our drivers weren't very entertaining but really I don't care as long as we get to our destination safely. We signed up for Club Mobay for our arrival, and even though the immigfation lines were short, I'd still recommend it for a first visit to Jamaica. It helped ease the stress of arriving in a new country, the CM rep was very nice and she and my wife really hit it off as she guided us through the aiport. We were hungry from our flight so we enjoyed the snacks at the CM lounge and we got some rum punch for the drive to the resort. Check-in at the resort was friendly and we were glad to get the cool towels and champagne. Our tour was abbreviated because it was pouring rain.

We really didn't get in the pool much because the beach was so perfect. It would've been kind of nice to be able to swim after dark too, especially after sweating it out in the buffet. But that didn't seem to be available. There was a secluded hot tub over by the dive pool that never worked the entire time we were there. We approached THREE different Couples employees - one maintenance guy and two dive shop - about it and got three completely different answers, but never saw anyone actually try to fix it. We wanted to use that more secluded hot tub rather than the ones out in the sun at the main pool, but after four attempts to ask about it, we just gave up.

We had some trouble early in our trip figuring things out because information was hard to come by. I'd strongly suggest the resort create a central location to inform guests of things and have a specific person whose job it is to know everything. Some examples of our mishaps: Went looking for the basket weaving class but no one seemed to know about it. Ended up asking guest services, who must have misunderstood because the directions they gave us turned out to be directions to the basketball court. Finally found the right place for the class but it had been cancelled because the instructor didn't make it. Similarly there was a "3-point shootout" on the activity calendar so I got off the beach and changed into workout clothes to go shoot. Another guest was there at the courts but no one from Couples ever showed up, so we just shot some baskets by ourselves. We missed the first couples massage class because the signs for that were in a different part of the resort and not on the signs with the entertainment. We didn't find out until our last day that we could do a day at the other Couples resort. We actually found that out from one of the people working the Catamaran, who wasn't even a Couples employee. If this information was posted or offered earlier in our visit, we could've checked that out. The schedule showed that Lychee was closed Monday for the repeater's dinner, so we planned to try the Italian restaurant that night. But when we went down for dinner, it was the Italian restaurant being used for the repeater's dinner and Lychee was open. The information in the in-room binder was out-dated and not accurate, it stated there is a free shuttle to Rick's, but the shuttle is actually an extra charge.

But I need to say again that all of the negatives were very minor and overall we had a great time. There are many more positives and unexpected features to the resort than I can mention here. Go with high expectations and you won't be disappointed. With a few tweaks here and there this resort would be perfect. As it is, we would still go back and love it. Thanks Couples Negril for a great time.

Room Tip: Building 4 was quiet and on the second floor we had a good view of the ocean. Building 5 on the third floor might have been even better.
  • Stayed: July 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
10  Thank MoC_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CouplesSocialMgr, Public Relations Manager at Couples Negril, responded to this reviewResponded September 4, 2017

MoC_Texas,

Thank you for your detailed review from your recent vacation.

We are thrilled that your overall experience was a good one and are appreciative of the feedback received.

Your concerns have been noted and shared with the team and corrective action to be taken accordingly.

Couples Resorts thanks you again for your comments and we hope to welcome you back soon.

Regards,
Michelle G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2017

We have stayed here several times and we stayed again in July for 7 nights and loved it as much as ever......Food and service was fantastic ....... the beach is gorgeous ...pool is large , warm and fun ..... Lots of fun activities ... We will be staying there again ...can't wait !

  • Stayed: July 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
6  Thank griffsgram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CouplesSocialMgr, Public Relations Manager at Couples Negril, responded to this reviewResponded September 4, 2017

griffsgram,

Always a pleasure to welcome you back and we look forward to do so again soon.

Regards,
Michelle G

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Reviewed August 5, 2017 via mobile

Looooovvveed this place! Had the things I want on a vacation; small, great snorkeling, nude beach and good food. Highlight of the resort was the beach chairs had floaties that you can take into the water. I went in September of 2016. Late on review but needed to be done. Hoping to coordinate a trip next year for two weeks where I can visit four of the couple's resorts and figure out which one we love the best for continued return trips, harder than I thought it is to plan... But will return next year!!

Stayed: September 2016, traveled as a couple
4  Thank 592mirandab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CouplesSocialMgr, Public Relations Manager at Couples Negril, responded to this reviewResponded September 4, 2017

592mirandab,

Thank you for staying with us and we look forward to welcoming you to all our resorts.

Regards,
Michelle G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017

Have been to couples twice before and was looking forward to seeing some of the old staff we came to know and love. Was shocked to see there was a bug overhaul and change in staff. The new staff seemed nice enough and we made new friends, however one are together needed better service all around was grill bar during the day. Slow, unconcerned service at that grill bar was the only fault in the entire resort. Still, needs work! Everything else was awesome.
Do yourself a favor. Book dinner on the beach! Romantic, and memorable in every way is the best way to describe it. So when you do book one, the only way your experience could be 5 star is to request Donna Palmer as your server. Sweet, attentive, friendly, kind, .....I could go on and on! In fact, last year we did dinner on the beach with her when we renewed our wedding vows. She made the entire event so special that we did it again this year, and she was the main read on why. We just love her! If she is booked, and I can't see why she wouldn't be, ask for Kerish!
Another great employee is Elkie. The best bartender in the place.
All in all, 5 star exoerience.

Room Tip: Beach front. Don't do garden view
  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
7  Thank Drinkmath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CouplesSocialMgr, Public Relations Manager at Couples Negril, responded to this reviewResponded August 2, 2017

Drinkmath,

It is always a pleasure to welcome you home. Despite the change in staff that you are familiar with, we are pleased that your overall experiences were good.

Your wonderful staff accolades have been shared with Elkie, Kerish and Donna and we all look forward to your return soon.

Regards,
Michelle G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017

We have visited Couples twice. We are always welcomed here. The food is good and we love the red flag service on the beach and at the pool. For one of your drinks, order a Bob Marley...I'm not telling you what's in it...just try it!

The rooms are beautiful and clean. Every night you will have rose pedals on your bed and a kind of origami animal molded from a towel by one of the staff. It's a nice touch. Rooms are also supplied with a mini bar.

Beaches are swept clean every morning. Musicians will walk by throughout the day. They sing very well. If you give them some money they will stick around and serenade you. Couples has beach security although it is very safe there but sometimes the hawkers on the beach can get obnoxious. Couples also has a private section of the beach for au natural sun bathing. This is a great place to relax since not too many people have the courage to do so. I actually enjoy nude sunbathing there becuase there is a full bar with no lines and a private bathroom.

Couples has catamaran trips, snorkeling, yoga, and golf. You can even get a bus ride to do some shopping in Negril. Everyone needs a souvenir. For an added cost, you can have a private dinner on the beach. It's very cool and the food served is excellent.

We are hoping to return there next year. Remember...couples only...there are no children allowed...that's a good thing.

  • Stayed: March 2017, traveled as a couple
    • Location
    • Service
9  Thank 37043Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CouplesSocialMgr, Public Relations Manager at Couples Negril, responded to this reviewResponded August 2, 2017

37043Lee,

Great to have had you with us and we are thrilled that you had a good time.

Couples Resorts looks forward to welcoming you again soon.

Regards,
Michelle G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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