Having been to couples 13 times since 2006 (96 nights)... I was sorry to see that things had changed..... rooms (in block 4) are the same, not updated but familiar and ok....some staff remained from the last visit... Great service from these staff who were warm professional and welcoming but quite a few staff were sullen and miserable and some were happy to criticise their working environment to guests.... The change seemed to stem from the top...staff were reluctant to accept gifts for fear of getting into trouble and this forced lack of discretion on the part of guests led staff to be less encouraged to go the extra mile... The biggest issue was the food....
Lychee was great, a new chef and an improved menu...but service on at least one night was awful, sullen and miserable server as well as his assistant made for a poor customer experience....much credit though to Ingrid who made visits to Lychee a pleasure.
Helleconia was a mixed blessing....great service both times but we got so bitten and the creatures hide underneath the decking so please make sure you use a repellant. The menu is also very heavy on Garlic which is great if you like it!
The biggest issue was with the buffet offerings at both lunchtime and dinner at the Cassava Terrace....food had gone severely downhill....very basic offerings....deserts not kept cool..... our last two holidays in Jamaica were at Riu and sadly the buffet was far better which is sad as we love going to Couples.... the atmosphere in the resort is good...staff do a great job....but you need to keep ahead of the competition and not rely on past reputation...hopefully these things can be worked on.... We had some personal issues with the loyalty program...the way on which this was handled did not encourage loyalty at all.... the hotel were happy to treat our two bookings as separate for charging purposes (Charity donation) but not in terms of loyalty rewards...this is unacceptable to us....and as I said does not encourage or reward loyalty...
- Official Description (provided by the hotel):
- Couples Negril. A brilliant balance of elegant and eclectic. At Couples Negril, style surrounds and infuses everything in sight. From the laid-back charm of the swim-up bar to the intoxicating allure on an in-suite Jacuzzi, there’s just something about Couples Negril that says chic. Defined by imaginative, artistic features and possessing a beautiful balance of elegant and eclectic, Couples Negril is 18 acres of all-inclusive luxury, personality and pleasure. All expertly carved into the captivating landscape of Negril, Jamaica. And while our unique appointments set us apart from any other resort, our unwavering attention to your every desire has earned us recognition as the premier all-inclusive resort not only in Jamaica, but the entire Caribbean ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, TravelUp, Expedia, Hotwire, Hotels.com, Orbitz, HotelsforEveryone, Evoline ltd, Travelocity, Cancelon, TripOnline SA and HotelQuickly so you can book your Couples Negril reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Couples Negril Hotel Negril
- Couples Hotel Negril
- Negril Couples Hotel
- Couples Negril Jamaica