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“lovely resort”
Review of Couples Negril

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Couples Negril
Ranked #8 of 81 Hotels in Negril
Certificate of Excellence
hoover, alabama
Level 5 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“lovely resort”
Reviewed March 26, 2013

Spent a week at Couples Negril. The property is small but that is what we were looking for. The water there is very calm with no coral and extremely clear-- perfect for swimming. It is an all-inclusive but we did not take advantage of the of activities. The food was especially good with lots of variety. There are lots of comfortable beach chairs and lots of shade. The staff is very friendly and attentive. Our room was lovely.

Room Tip: Our room was 1108 and it was in a noisy location-- near ice machine and restaurant kitchen. The man...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susanHoover_Alabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, May 13, 2013
Dear Susan,

We are happy to learn that Couples Negril provided just what you were looking for. We try to make the resort as intimate and as engaging as possible to cater to the varying needs of all our valued guests.

Looking forward to serving you again.

Best regards,

Couples Negril Management.
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Coastal CT
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 26, 2013

We had been to Jamaica several times, but this was our first all-inclusive. (It was a surprise for my wife's birthday) This place does it right. First, we were upgraded for no extra cost, so we had a very large, beautiful room. It was great - but we didn't spend very much time in there. The beach and pool, and swim up bar were awesome. I recommend this resort without reservation.

• The staff was the best I have ever encountered anywhere. So friendly and professional!
• The food was excellent in all the restaurants, including the late night snack bar grill.
• We were only there for 5 days (regrettably) so we didn't get to do all the activities, but everyone around us raved about them.
• The piano bar was the late night place to be. Very fun!
• We had a couples massage in the tree house. Very unusual and exotic location.

Now for the negatives: oh yeah, there weren't any.

I'm sure I am forgetting something, but this place is great. We will definitely be back. I have never seen my wife so utterly sad to be going home. To everyone at Couples Negril, thank you for making her birthday the best ever.
And see you next time, mon.

Room Tip: Only saw the ocean view rooms, which were very nice and extremely clean. But if you are doing this v...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank murf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, May 2, 2013
Dear Guest:

We are pleased to have shared in the birthday celebration. Making our guests happy, makes us very happy!

Thank you for this heartfelt review which we will share with our team members. Your commendation is appreciated.

Do come back again.

Warm regards,

Couples Negril Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, New Brunswick, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 26, 2013

This was our second trip to CN. 10 days was still not enough. Honestly I can not imagine why anyone would complain. Our room was quiet,clean and anything you needed was only a phone call away .We had an ocean view on the third floor in building 7...which I prefer the top floor. When we first got to our room there was a bottle of Champagne and a cake saying Happy 20th Anniversary. The food this year was amazing and tons to choose from. I am a picky drinker but always found something .Beach is awesome and didnt ever get hasseled .Rooms need a bit of an update but bed was comfy and always spotless..A Vacation is what you make it folks if you chose to be negative thats what your vacation will be...The Staff of Couples is what made this trip amazing...catering to your every need and want and always remembering you. I Love them all Amay, Shawna,Caswayne, Ivy, Franklin, Keno..and one tiny girl with short hair that I cant remember her name was the sweetest little girl I have ever met and many many more..Thank you all..See you next year...

Room Tip: I prefer the 3rd floor and ocean view..love listening to the waves from the balcony and watching the...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank julacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, May 22, 2013
Dear Julacy,

Thank you for taking the time to share your experience at Couples Negril. We are happy that you chose to include us in your Anniversary celebrations and we are even happier to know that you enjoyed your second stay with us.

Thank you for acknowledging our team members. Our aim is to ensure that you are satisfied and completely relaxed on your romantic holiday. We trust that the memories you have created here will remain with you for a lifetime.

We look forward to welcoming you back home again to Couples Negril next year.

Regards,

Couples Negril Management.
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Phoenix, Arizona
Level 6 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed March 25, 2013

We travel many islands and can't believe we waited so long to go to Negril..

Arrived on a Wed around 11am and were the first thru security and immigration. We enjoyed a few cold red stripes in the lounge and changes into lighter cloths. We only waited about 20 min. before loading into the bus for an 1 1/2 bus ride directly to Couples Negril..

Check in was a breeze.. We were booked for an ocean front deluxe suite and hoping for bldg 9. After given bldg 1 on the second floor (1201) we were extremeley please and glad we didn't get bldg 9.. Our view was great!! Although the 3rd floor was pobably the best we were very happy.

Honor bar was stocked with with 2 bottles of red stripe reg.. Red Stripe lite is served at the bars.. We called room service 2 times for addt'l items and it took less then 20 min. to recieve. You are able to restock 750ml bottles of vodka/gin/rum/whisky if needed.

The beach/service/food all terrific. Our least favorite restaurant was the one where you had to make reservations. We felt herded in and rushed.. Service not as good as other restaurants.
Friday night Lobster night we ate at the beach restaurant and really enjoyed the grilled lobster and Lobster fettucini.

While we were there (March 13 - 18) the winds were strong and water rough but it didn't bother us. Ocean water was as warm as the pool water and just as blue..

We only left property 1 time and that was to go on the One Love Bus tour which was fun and a nice way to see the west end. We tipped Lambert $20 as there is no charge for his service. We met some really nice people and saw some neat local bars and saw a great sunset. He picks you up around 2:15 and you'll be back about 7:30..

On our return trip we flew out on a tiny plane we booked thru Timair. We litteraly walked across the street at 8am for a 8:15 departure. We will use this sevice for arrival and departure next time. Loved the sights and pilot very nice. It took about 15 min. to get to Montego Bay airport. We then did the Club Mobey serice which was well worth it. Although there wasn't much of a line we thought that the $30 pp was a great deal just for the F&B which was included in the lounge.

We highly recommend Couples Negril.. After staying at other all inclusive resorts this one beats the others. Here are a few reasons why I think that.

No Towel card
No Wrist Bands.
Hard Acrylic drinkware
Only one restaurant that requires dinner reservations
Very casual - Not stuffy.. Don't like Ritz Carltons when we are on an island.
Water sports included - this saves you a lot of money.
Plenty of chairs available with your own raft.
No need to wake early to save a chair..
Nice beach to walk - 2 miles long
Beach market less then 10 min walk.- no need to go elsewhere same stuff.
No tipping policy actually holds true.. But we did bring candy from home for our housekeeper..
Age group at this property was perfect for us (30 - 60)

Room Tip: Stay away from the rooms by the road. If able to, go with ocean front deluxe suites.. We really li...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank darlsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, May 27, 2013
Dear First Time Guests

It is absolutely a pleasure to have read your account of your experience here with us at Couples Negril. Our aim is to be the creators of the perfect romantic holiday for couples who crave that time away from home and based on your account we have definitely achieved that.

We are very grateful that you were able to enjoy what the resort had to offer, we realize that you have had many experiences with all inclusive resorts and the fact that you preferred Couples Negril speaks to the strides we are making. The hardworking staff put a lot of love and care into serving all our guests; we make things exciting for those who want excitement and for those who want to relax it is here as well.

There is something for everyone. We regret the inconvenience you felt at the otaheite restaurant, we usually try to make all our guests feel comfortable and welcomed; nonetheless we are thrilled that your vacation was perfect after all.

We are looking forward to seeing you again. Thank you for your support.

Our best regards.
Couples Negril Management.
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Wetherby, United Kingdom
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 23, 2013

This was a lovely resort on a fantastic bay..... If you like to be in a quiet room with a quite sleep by the pool look somewhere else please.... You will be dissappointed. The rooms let this place down, with a inch round the door so you could see the day light. No joke...... You could hear the people above us punch in their password for the safe at 6 am every morning. The noise of the shower/water ... It was like being in a b & b when someone in the hotel ran the shower. When the people above moved, moved a table or chair the screaching woke your up. I did average 6 hours sleep if I was lucky.

Ok this is why I would never return. What is really good about this resort is the staff as generally good, Denver the server was fab and the guy playing the piano was one in a million.... You must go. Don't bother going to the 70 80 90 disco, the place was dead and he just plays his own age music ..what a shame I did ask him to play our music (living in the 70 80 s He ignored me twice and only played the music of the themed night when I said I would report him,

The food was good at the Asian, the lunchtime buffets were fantastic, the beach restaurant was average. The restaurant you have to book was poorly managed, with us having to sit with others to get in. I even tried two days before and could not get in.. Anyway the food was below average so not a great loss.

Our camera got stolen either at the bar in the main buffet restaurant or in the toilet by the restaurant, not bothered about the camera lost loads of pics of my kids. Download your photos before you go you cannot be guaranteed taking you rcamera home.

To end on a positive, the steel band was really worth watching.

Room Tip: Get a top floor room.... Take your earplugs.....
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, April 4, 2013
Dear Recent Guest:

I am sorry to hear about your lost camera and that your holiday was not to your total satisfaction.

Being a very popular dining outlet, the Otaheite Restaurant books up quite quickly and in order to give more guests the opportunity to experience this fine dining restaurant, persons have the option of sharing a table with other couples if they so desire.

We have taken your criticisms as constructive and our management team will be looking further at some of the concerns raised.

Kind regards,

Couples Negril Management.
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Boston
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 22, 2013

We just spent our 4th vacation at Couples Negril. A few thoughts on some changes. We were told that the management team from Swept Away is now at Couples Negril. We missed the bottled water that we always were able to get. We understand the Eco friendly efforts, but possibly give everyone a bottle of water upon arrival and remind them to use the extra drinking fountains to fill them. (We never did find any new water fountains.) The mini bar is only filled upon request by calling in for whatever is on the card, what a pain in the neck. It was much easier when it was filled automatically. The beautiful area in front of buildings 4&5 in front of the pond has an ugly white arbor now. This was always the natural area. These were the changes that bothered us.
Now, the reality is that we will return and enjoy the tranquility, food, guests, staff and beach again. When you haven't been there in two years and the staff still remembers you, that is saying something. Tipping is not required, but helpful. It would be nice to be able to get some different beer, as well as Red Stripe. If you go to the piano bar, you can get a Heineken. Last but not least, many thanks for moving the jet skiers away from the beach, it's much more relaxing in the water. And the security guards are on their toes as soon as someone attempts to sell their items to make sure that the guests are treated fairly. Hopefully, this feedback will be helpful to management.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank jerryconstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, March 28, 2013
Dear Recent Repeat Guest:

Thank you for your feedback which will be helpful to us in our aim to not only meet but exceed the expectations of our guests.

There have been some changes as you recognized. About a year ago, the General Managers of both Couples Negril and Couples Swept Away switched resorts but majority of the management team as well as the staff members remain the same.

Our corporate office had taken the decision for more than 2 years now to discontinue the use of bottled water at Couples Negril in an effort to be more environmentally friendly; bearing in mind also that there is no recycling plant in our region.

For persons who may wish to purchase bottled water, this is available at the Resort Shops. Our water is treated and tested and safe for consumption and water pitchers filled with water are available in all guest rooms daily, in addition to water stations strategically located at central points across the property.

Recently, we have sought to offer a more personalized touch to the Mini Bar service whereby guests call for the beverages desired and these are delivered to the guests in the room. This not only facilitates more personal interaction between our staff and our guests but it ensures accuracy and efficiency of deliveries.

As you mentioned, we have a ‘No Tipping’ policy and we ask that our guests assist us in upholding the company’s standards.

I am sorry that you were bothered by some of the changes but we are continuously exploring ways to improve and hope that you will have a more enjoyable time when you return.

Kind regards,

Couples Negril Management.
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Indianapolis, Indiana
Level 5 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 19, 2013

Couples Negril is wonderful place to just relax and let go...
The grounds are really nice and we had fun watching the birds in the lagoon from our veranda.
The room was nice, with basic ammenities - the bed was good, the room we were in had a veranda and there was a safe and a i-pod dock.
The food included in the all-inclusive plan was great. And you also get beer, wine, champagne and liquor in your room - they refresh it every day - all you have to do is call room services. We would recommend taking an insulated cup because you can fill it up with beer or a mixed drink at the beach self-service bar.
The beach is lovely and the water is clear. A lot of extra activities are included in your all-inclusive price - including a snorkeling trip and a Catamaran (booze cruise) to the cliffs of Negril, where you get a really good view of the Rockhouse Resort (see other review). On the Catamaran cruise you get to experience cliff diving by the local kids. Very cool but also very scary! The kids hope for tips so be prepared with some cash. We really enjoyed both of these trips.
The beach musicians are great - please don't let them pass you by! And a lot of them have cds for sale so you can take their wonderful music home with you. They also take requests.
We really enjoyed our stay and would go back in a heartbeat.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zion76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo B, General Manager at Couples Negril, responded to this review, April 10, 2013
Dear Recent Guest:

We are thrilled that you enjoyed your trip to Jamaica and appreciated the included amenities at Couples Negril.

Thank you for your commendation on the grounds and the food.

We look forward to hosting you again.

Kind regards,

Couples Negril Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Couples Negril

Property: Couples Negril
Address: Norman Manley Blvd., Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Negril
#4 On the Beach Hotel in Negril
#7 Luxury Hotel in Negril
#7 Spa Hotel in Negril
#9 Romantic Hotel in Negril
#18 Family Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Couples Negril 4*
Number of rooms: 234
Official Description (provided by the hotel):
Couples Negril. A brilliant balance of elegant and eclectic. At Couples Negril, style surrounds and infuses everything in sight. From the laid-back charm of the swim-up bar to the intoxicating allure on an in-suite Jacuzzi, there’s just something about Couples Negril that says chic. Defined by imaginative, artistic features and possessing a beautiful balance of elegant and eclectic, Couples Negril is 18 acres of all-inclusive luxury, personality and pleasure. All expertly carved into the captivating landscape of Negril, Jamaica. And while our unique appointments set us apart from any other resort, our unwavering attention to your every desire has earned us recognition as the premier all-inclusive resort not only in Jamaica, but the entire Caribbean ... more   less 
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Also Known As:
Couples Negril Hotel Negril
Couples Hotel Negril
Negril Couples Hotel
Couples Negril Jamaica

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