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“Relaxing, great location, good food....but....”
4 of 5 bubbles Review of Couples Swept Away

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Couples Swept Away
Ranked #15 of 85 Hotels in Negril
Certificate of Excellence
Naples, Florida
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Relaxing, great location, good food....but....”
Reviewed January 9, 2013

We were 2 couples spending the Christmas Holiday at Swept Away. (First timers at Couples Resorts.) The reservations and check-in process are very laid back. The arrivals lounge at Montego Bay Airport is friendly and efficiently run. The ride to the resort was uneventful and comfortable. The resort is quite nice. Landscaping is beautiful! You would never know how close you are to the road. Main buildings are in need of a little TLC. (Mainly a fresh coat of paint.)
Our Beachfront Verandah Suite was in the absolutely perfect location, (literally 4 steps to the beach). WORTH EVERY PENNY!!!! The room was stocked with our preferred drinks of choice. The room was very clean and well appointed but the tired bathroom left a bit to be desired. They need to update the plumbing at the very least. It would also be a plus if they updated the balcony/patio furniture. Twice daily maid service was exceptional.
We were exhausted from traveling and went to the Patois Patio for an early dinner. The service was almost as bad as the food. We never ate there again.
The remainder of the week was wonderful! The Christmas Eve cocktail party was just lovely! The Caribbean Ship Wreck Party was a delight! The dinner on the beach...well...not so great food but the set up was so romantic and they tried so hard to make it a highlight. (I would not recommend this extra expense.)
The resort was completely full for Christmas, yet we never felt crowded. The staff does a fabulous job of keeping you insulated from the hawkers on the beach. We never had to scrounge for a beach lounge, no matter what time we got there. The beach is spectacular!
The crystal clear water offered daily surprises such as starfish, spotted rays and tropical fish. You could venture out hundreds of feet and still be only neck deep in the beautiful water. The lounge chairs are topped with the very expensive floats that provide perfect cushions OR drag one out into the water and sip on a Red Stripe beer as you float around. Absolute heaven.
The gift shops are fairly well stocked and staff helpful. The wait staff on the beach was spotty but once you made a personal connection, they were wonderful. The scuba, snorkelling and catamaran trips were great! (The catamaran company needs to buy new life jackets. All of the ones on board were children's sizes. Not a big deal... unless there is a problem!!!)
We ate breakfast at the Palms almost every morning. The Bloody Mary and Mimosa serve yourself bar was great!!! It was a daily banquet and the servers were always pleasant. We were usually there early but the one morning we ate at 9am, they had a string duet playing! The room service continental breakfast menu was very nice... but slow.
Lunch was always a buffet banquet at the Palms. The Seagrapes Cafe and Cabana Grill were also great. Fish Tacos were yummy and anything jerked...pork, chicken was a treat.
We had 2 other "special dinners" (reservations required 2 days in advance). Feathers was our first. The dining room is very lovely, sort of Art Deco inspired and the dinner was fine.
Lemongrass was our favourite by far. The Asian theme is carried out quite well, from the decor to the menu. The service was exceptional and the food was beyond sumptuous.
However....I must add for any wine enthusiasts out there... to prepare for disappointment.
Getting a blended Dirty Banana or a thousand other mixed concoctions at any bar or restaurant there, is simple. Getting a glass of white wine with lunch? Good grief. I don't know where they are keeping the wine but it never showed up in time to have with my meal. My suggestion.....order the glass of wine, wait until it shows up, THEN go to the buffet. The same goes with purchasing "higher end" bottles. They have a very limited supply and it seems there is one designated person that handles the wine.
Our departure was very well organized. Check out was easy and fast. The trip back to Montego Bay safe and uneventful.
All in all???
The resort is about 20 years old and it is starting to show a bit of wear. I imagine when it was new, there was nothing to compare to its location or extravagant beauty. They have taken fairly good care of it but I hope they do some major updates. I would recommend this resort to anyone looking for relaxation and a laid back environment.

Room Tip: If possible, spend the extra money for beachfront!!
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  • Stayed December 2012, traveled as a couple
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Helpful?
12 Thank travelmomEarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
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  • Rooms
    4 of 5 bubbles
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    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
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Moscow, Moscow City, Russia
Level Contributor
351 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed January 8, 2013

I order 3 nights it that "hotel" 1300$ for 3 nights we wil be in hotel at 11-45. Reception lady promise to give room in one hour . 1pm room not ready. 3 pm ( check in time) room not ready. 4 pm room nt ready. 4-45 they give s room near bar. We say Thank yo and move to another hotel. Service -5. In the beach nobody traditional care to give you bad . For towels 2 for one we fighting 5 min because its 1 towel for one person. I talk 3 times to GM but that Lady is out of mind and don't care!!!! Never ever stay in that hotel. By the way they have very nice beach and all inclusive junk food and drinks.after all I request confirmation for my check in and check out time of course : "our system can not print ANy PAPER Confirmation regarding your stay ". Can you imagine that even bill!!!!

Room Tip: Never ever think about that hotel 2132 it's near beach bar
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  • Stayed January 2013, traveled as a couple
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Helpful?
10 Thank Roman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed January 8, 2013

Wow, talk about a little peace of heaven, beautiful resort, rooms were spacious, try to get a second floor suit, well worth it and get a hammock...so peaceful. Must of the villas have a patio to overlook, if not a view of a pool or ocean, you have a pond, all well maintained with gorgeous flowers.

I don't know what they do in Jamaica, but there were 0 Mosquitos, just warm summer nights, with a little breeze. And the beaches are white sand, that is silky and the water is warm, but still refreshing during the hot days -- water is fun not choppy, just fun waves. All the restaurants were tasty, but the jerk bar at the far end, stays open late, its phenomenal and quick; the servers at the bar closest to here, were amazing, definitely helped make the whole experience awesome.

The hotel has a no tipping policy, but, we still tipped, some people just go so over and above, that on our last day we gave them a secret tip, they definitely did not expect it, as the service was great for everyone.

Our best dinner was at the more fancy restaurant, right under the disco, Feathers I think, anyhow, delicious and generous with the large shrimp, lobster and all else!
We were celebrating my husband and mine birthday and my in-laws anniversary, they made special desserts for us, very sweet. We had to set this reservation, ASAP, as you can only book two days in advance for all your outings.

The amenities, scuba diving, snorkeling, nightly entertainment and catamaran are awesome and well worth the trip.

Would do it again in a heart beat, only thing, the crowd is definitely a little more mature, as it is a little more expensive then your average resort, but, cannot beat how pretty it was. Only caveat, if you want to see more of Jamaica, you won't see a lot, as it is far from the main Jamaican attractions (I.e. the falls).

Room Tip: We were three couples, each at different ends, you can choose to be closer if you request it, but, a...
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  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
7 Thank The_Singhs_BnD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 8, 2013 via mobile

Yes it was our 9th visit and did love it again......as the title says...'but'......

There were changes with staff and food/drink.....

Staff - bar staff not as friendly looked to be a lot of new staff and they seemed they did not want to be there at all which from our past visits this is not CSA....we found a lot of the original top bar staff stocking the mini bars WHAT A WASTE......
However Edwardo, Winston, Shaun, Ruel, Tachell, Dian, Ricardo all still there and doing a fantastic job and making sure our experience this time round was gr8......not forgetting Mr Obrian Jackson outstanding........

Drink of the holiday Orange Coolers.......not forgetting Champagne on the beach!!!!!!.....

Some of the range of drinks 'Top Shelf' have disappeared and they seemed to ration each bar to 1 bottle of 'Top Shelf' for example Grey Goose in the martini bar once the bottle was finished it was not replaced in past years there was no problem albeit there were other options....also another change again as an example the martini bar claimed to close at 11pm but the staff liked clearing the bar from 10pm which made you feel not welcome.....
Another down side were the beach bars they say these would open at 10am you would be lucky to get a drink before 10.30am.....and some of the staff did not know how to make some of the drink requests!!!!!!!

The restaurant staff Judy, Shelly-Ann, Hunter and honestly many many more all 1st class....
Feathers food & service better than last year and has been getting better year on year....
Patios food&service same as Feathers
Palms same as above
Lemon grass same as above
The grill - food far better than last year and they have added serving ordered food instead of you collecting your food , much better CSA......

The rooms are well appointed in the old section, we prefer them these are originals and are huge......
Never stayed in the new section but have been in them these are smaller but well equipped......

All in all had a great stay for Christmas and New Year once again....Christmas Carols on the lawns and New Year Gala still as good...

As I say changes some for the better and some for the worse.........

Well be back for 2013........see y'all......

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bay, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 7, 2013

Stayed in a beachfront suite. Loved every minute of this vacation. It was perfect. Staff was great. Food was yummy beyond belief. We snorkelled twice a day which was included. Had a great time every night at the Martini Bar with Shawn and Ricardo. Weather was hot but we seemed to get quite a bit of afternoon cloud. I would highly recommend this resort. We will be back in April 2013.

  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JamaicanDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 7, 2013

We stayed at CSA from Dec 29 - Jan 5 after previously trying couples san souci in the same timeframe last year and really enjoying it. We also very much enjoyed Couples Swept Away and would go back. Here are our thoughts with some comparisons between the two listed at the end. (For your reference, I have also stayed at the following AI chains in addition to Couples - RIU, Excellence, Iberostar, Sandals) I will provide both the good and a few items that could be improved upon. All the improvement areas were really minor and did not impact our vacation overall just observations that may be important to some other potential guests.

Arrival was disrupted due to our airline - Airtran, but couples was happy to greet us. We were treated kindly in the lounge and didn't wait long before boarding our van to CSA. The driver was friendly and accomodated the request of the group to stop along the way for a bathroom and red stripe. This is part of the trip for us and we actually really enjoy the ride. I know others do not and perhaps TimAir would be appropriate in that case.

Reception was very friendly and professional. Special requests are not guaranteed and couples is very upfront about that policy. However, we had booked a beachfront suite and had requested a second floor room if possible as well as not being situated in the building closest to the palms restaurant. Unfortunately, neither request was accomodated. I was a little put off by that especially the request for the quieter building but the staff did try to see if they could accomodate the next day but the resort was just too full. So, we went to our room and we also saw the other buildings we could have gotten and by comparison, I learned that we really liked our room 1130 because it was a bit more private than many of the others. Lesson learned for me is that pre-vacation research is a lot of fun but not to be disappointed in not getting exactly what others have told you that you need to request because their needs may not be the same as yours.

Room - Beachfront suite 1130 was in good shape, very tropical feel. Cleaning staff was very good and room was well kept throughout the stay. Our room was most always cleaned immediately when we left it in the morning around 8:30 or 9. View was pretty obstructed but more privacy to be had both in the room and on the patio. Loved having the patio key to come and go off the beach or even at night. Very convenient. Turndown was consistent. Sometimes the towels were a little off - no washclothes or something odd but it seemed they always gave us extra of everything else and we were never in need of anything. We used the AC the first couple nights but after that just the ceiling fan and the louvres open. With that system, we were plenty cool and I am a hot blooded gal. My significant other would love to go back with this concept as listening to the waves and the tree frogs was an awesome experience!

Beach/Water - as others have said - excellent! Security was great and the vendors were respectful to us. Beach was pretty crowded as the resort was at high capacity. We did see another tourist (not staying at the resort) casing the beach area for possible theft we believe. I don't see where it was even possible for him to try as security was tight and they would have easily brought him down. It may have been somewhat amusing to see him try....

Food - Food was very good. Portions were pretty small in some cases, others were fine. We know you can order more. Quality was good. Lemongrass was our favorite for food quality and atmosphere, Patois was second, feathers was third. We didn't have dinner at the palms. We were surprised that we were not that impressed with Feathers but to each their own. Beach party was ok (beach party buffets are never really our thing). We were able to secure reservations but it was tough to get much in the 7 -8:30 timeframe. We got 9, 8:45 and 7 once. Wasn't a huge deal for us but did cause us to often miss the entertainment. Both the grill and seagrapes served up great lunch. We did hear a couple staff comments at seagrapes - not directed at us - just overheard as we were walking by such as "another great day with the americans..." Being American myself, I would love that to be different but unfortunately, I did see some people behaving in ways that I would never behave so I can't blame the staff for getting frustrated. I saw bad behavior from all nationalities though to be fair. It is sad to see the way some people treat the staff and other guests. We just tried to be kind and were always treated well by the staff in return.

Drinks - Bar service was hit or miss some days but mostly good. The guys in the martini bar were excellent and much fun - Damion and Ricardo. The bars did often run out of items - bananas at beach bars, grey goose and stoli at feathers, grey goose at martini bar. Sometimes beach bar service was not too happy to provide service but this was an exception not a trend. It wasn't a problem for us if something ran out, we just tried something new.

Entertainment - yikes, this is where the resort fell a little short for me. It was odd. Entertainment inside the palms singing the pointer sisters?? It wasn't what I was looking for but may have worked well for some. We tried it out most every night but aside from new years and reggae night were not that taken. It would be an area for improvement from our standpoint. This excludes the beach bonfire as that singer was fantastic. That was a soothing night though - the upbeat stuff needs improving.

New Years Eve - the party was well done. Entertainment was fun although no music or anything during dinner was odd. Great variety and quality of food just a lot of lines to get it made it a little chilled by the time you got to eat. Also the party was indoors and extremely hot with no AC and many people crammed into a very tight dance floor. Cocktail party was really pretty, good music and great food and drink. Met the GM at the cocktail party but she was not seen at any other point during the stay. The lantern lighting on the beach after midnight was fantastic and well done.

Misc - took the cat cruise and it was very well done and a great inclusion. We also did the one love bus with Lenbert. It was awesome! We love a more true interaction with Jamaica and Lenbert provided that - highly recommend him. It was a blast. We had some photos taken. Pretty steep as they told us it was 100 pics for $250 or 75 for $250 or 50 for $250 or 25 and a framed one for $253.... seemed odd to us but we love photos so it is what it is. Gift shops were well equipped and friendly. We filled out the precheckin but our bar was not stocked and I had to re-request the items the next day to get that done. Not a big deal for us though. We are couples repeaters but we were not invited to the repeaters dinner - perhaps you needed to be CSA repeaters? We did receive all the other romance rewards perks. Red Stripe is now in the minibar and that is awesome!

So, how did it rate versus sans souci? CSA has a better beach and water. We liked our CSA room better but our CSS balcony and view were far superior. (Not enough furnishings on our CSA patio. The stone couch was sticky and not comfortable). The cleaniness and service of the room and minibar were similar. We liked CSS food better. More restaurant selections at CSA but not much outdoor dining to be had which is important to us. More privacy and romance vibe at CSS hands down. Entertainment was far superior at CSS with dancing each night around the pool with cocktail tables under the stars. Feels less crowded at CSS. Great walking beach at CSA which we really enjoy and miss at CSS. Loved the martini bar at CSA. GM was very visible and involved at CSS, MIA at CSA. CSS photographers were better. Inclusions were on par between the resorts. While we do not frequent SSB, we like the option. We liked that CSS new years party was outside, cool, and that tables were set up as first come, first serve. At CSA, tables were assigned based on arrival and since we arrived on Saturday, we received a back table, blocked view of the entertainment by a wall, bright light, next to the fire alarm. Luckily someone didn't show up and our incredibly fun server, Avious, moved us without being prompted because we had the worst table of any of the tables in the restaurant. Every other table could see, except us. Avious was fairly new to the resort and should be commended for recognizing a situation and proactively addressing it. He made our night both with that move and his fun attitude.

CSS stole my heart and is my first love but we would certainly return to CSA without hesitation. I think it all depends on what is most critical to you on your vacation. Every couple has different criteria that make their stay. I hope this assessment assists you in evaluating the areas most critical to making your vacation the best it can be!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank eab1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Lenox, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 6, 2013 via mobile

Stayed at swept away from dec27 -jan2 . Because of the time of year it was pricey for us. First time there have to agree with alot of the reviewers the rooms need work cabinet doors falling off,toilet paper holder falling off the wall, moldy tiles, Outside a lush tropical garden grounds?? I've seen nicer in other resorts.The pool is small but with that beautiful beach who cares. We just used it to wash the salt off after rafting in the ocean. Bar service was good although a Mai tai was totally differant from bar to bar. Again the beach is awesome. Food was very good at lemongrass and feathers resturants. The breakfast buffet at palms is smaller then we are used to. New years eve was great nice cocktail party and dinner with a band after dinner balloon drop on the dance floor at midnight then to the beach for the lantern release. Did the catamaran cruise that was fun they pull right up to ricks cafe to watch the cliff divers. Then stop by some caves you can swim through . The gym ,tennis court area across the street is very nice
Big lap pool there too. So ya the property is a little outdated and not in perfect shape but hey your in Negril in January no problem mon!!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbog597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Couples Swept Away

Property: Couples Swept Away
Address: Norman Manley Blvd, Negril, Jamaica
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Negril
#10 Luxury Hotel in Negril
#11 Top resorts Hotel in Negril
#14 Romantic Hotel in Negril
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Couples Swept Away 4*
Number of rooms: 312
Official Description (provided by the hotel):
Immediately upon entering Couples Swept Away, you realize that you have arrived in paradise. Exotic flowers bloom amidst acres of green—on seven miles of the purest white sand beach in Negril, Jamaica. Dotted among the tropical gardens—open-air cafes, small pool enclaves and fresh fruit oases are yours to discover. Never crowded or hurried, the resort offers an intimate tranquility and when desired, total seclusion. All rooms embrace a quiet elegance with island cedar furnishings and pure white linens. Plantation shutters open onto private verandahs with views of gardens and azure sea. Breezy open-air restaurants engage candle-lit lanterns and billowing white curtains to strike a romantic note. While the pristine 10-acre sports complex encompasses every imaginable activity, the superb spa serves as a haven of relaxation. Couples Swept Away simply captures your heart and soothes your soul. ... more   less 
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Also Known As:
Couples Swept Away Negril
Couples Swept Away Hotel Negril
Jamaica Couples Swept Away
Swept Away Resort
Negril Couples Swept Away
Swept Away Negril
Couples Swept Away Jamaica
Couples Negril

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