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“What happened to the beach?”
Review of Negril Palms Hotel

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Negril Palms Hotel
Ranked #42 of 81 Hotels in Negril
Baltimore, MD
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“What happened to the beach?”
Reviewed February 5, 2012

Their website looks great -- even the visitors photos on Trip Advisor look fine, but when we arrived we saw the beach was the width of 2 beach chairs. The chairs fill the tiny beach like sardines in a can. I'll bet the water comes right up to the wall of the pool deck at high tide. (I'm uploading a photo from Jan 26, 2012). I know the hotel got mixed reviews here, but we got a good deal on booking.com and decided to take a chance. However, the negative reviews rang true. No hot water in 2 rooms. At least they didn't give us a problem (no problem mon) when we asked for a refund so we could stay somewhere else. While we were checking out, another guest came in the front office to complain that she only had hot water once a week, and that she didn't have time to wait for maintenance to fix it, and that she was unhappy. We had a better experience at White Sands (better beach, bar, hot water, and fridge included).

Room Tip: Ask for your money back.
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  • Stayed January 2012, traveled with friends
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Helpful?
1 Thank TooBuKoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (105)
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Columbia, Maryland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 27, 2012

We enjoyed our stay very much. The rooms are basic - as most are in Negril unless you stay at a large resort. Very clean, tile floor, bed, desk, closet - that's about it. The shower was cold on most days, but clean. It was ok for us becuase we barely spent any time in the room other to get dressed and sleep. The property itself is beautiful and well kept. Everyone we encountered on the staff was extremely friendly and helpful. They really made the resort great. The restaurant/bar/pool area is very nice. Right on the beach - perfect for sunsets. Drink prices were good, food prices were a little on the high side, but the portions were generous, and the food was delicious. What we also liked about this property is that there is a little store next to the bar where we could get all kinds of supplies - water, snacks, sunscreen souvenirs, etc. - without even leaving the resort. Very convenient. We'd definitely stay here again.

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
4 Thank MURS40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2012

Too much money for what you get!! Staff were pleasent enough however the rooms just had that old feeling to them. If the rates were cheaper this place wouln't be bad.

  • Stayed February 2011, traveled on business
    • Value
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Helpful?
1 Thank joey h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Negril hotels

Santa Fe, New Mexico
Level 6 Contributor
106 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed January 19, 2012

Beautiful room, partial ocean view at a great nightly rate, wonderfully kind and attentive staff, from the front desk to the housekeeping, and everyone in between.

I "chauffeur" from Mo Bay airport to the Palms, and back was Leon Spense, who's been in service to tourists for 26 years <http://taxinegril.com>.

Room Tip: Really fine piña coladas at the bar but I don't know about the restaurant, I opted for street fo...
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  • Stayed December 2011, traveled solo
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Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 18, 2012

Been to The Palms before and it has deteriorated greatly in a very short time. Word is that it has recently been repossessed by the bank. They were consistently running out of basic supplies, no bread at the restaurant, no mint for mojitios etc.(which is funny as the bar is called Mojitos and has a long list of different mojitios on their bar menu!). Security on the beach/property is pretty much non-exsistent and the Jamaican "beachcombers" come right on to the property selling their wares. When Ramsey, the former security guard, was there this would never have happened. In fact the whole vibe of this property has changed since prior visits. Agree with others about entry doors to rooms look like they had been broken into and could have been easily opened by anyone. Website shows a nice pool and on prior visits it was in full use, this trip it was in total disrepair with a garden hose running to it to replace water. It was closed most of our visit. No one to help put out beachchairs and we watched guests struggle to get a chair off top of a huge stack. You now have to request beachtowels from the kitchen/breakfast wait staff who "appear" to be way too busy to help with that. The restuarant was pretty much empty our whole visit and so we ate at other spots on the beach. We had no hot water for most of our stay and any water pressure from shower was little more than a cold dribble. On one day we had NO water at all! We talked to other guests that were having the same issues with the water. None of the staff appeared to be happy to be there, with the exception of Max and Delores at the bar who consistently gave great service. The beach in front of the property has pretty much eroded leaving barely a strip of sand, apparently after the November storms. Do feel bad writing such a negative review as we are very easy going travelers but want to prepare others for the demise of this property. We were disappointed with our stay here,this time around even though we had a great overall time in Jamaica. Will probably not return to The Palms for awhile. Might try Seawind Resort next door next visit.

  • Stayed January 2012, traveled with friends
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Helpful?
5 Thank gypsydancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 9, 2012

We chose The Palms because it was on the beach at the right price. Hotel staff was friendly and helpful. The rest of Negril was not so pleasant. If you must go to Negril, this is a good option for travelers looking to spend around $100 and be beachside.

Security was the issue here. About a third of the walls are made up of windows and doors that are made of wooden slates. They open rather easy and the wooden peg holding them closed doesn't do much to make you feel safe. There are lots of shady people roaming the streets and beaches in Negril.

Room Tip: Go for a second floor room because they are safer.
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  • Stayed October 2011, traveled as a couple
    • Value
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Helpful?
3 Thank DerekBosso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 9, 2012

I would not recommend this hotel. There is a loud bar next door which has something on every night. We went to the reception desk many times and asked for another room at the other side of the hotel but they claimed to be fully booked and to only have two twin rooms (I was with a friend) and therefore "unfortunately" unable to help. But they didn't do anything else to help either, like for example come up to us and apologize and find another suitable solution. Just no customer service at all.
The whole stay we did not have any hot water, and from the shower hardly any water came out. I had to wash my hair in the sink to make sure shampoo was removed.

The room was more like a beach hut, all the windows and doors were just wooden shutters. The aircon and the generator were placed on the back of the room and made an incredible amount of noise.

The restaurant food is nice and I like the wooden decor of the restaurant and the bar and some of the staff were friendly. Other staff members had a real attitude and were very disorganized and kept on "forgetting" to bring orders.

I would find another hotel for your stay and pay a couple of dollars more for a normal hotel room with a normal shower and hot running water and less noisy.

  • Stayed December 2011, traveled with friends
    • Value
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Helpful?
4 Thank Sanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Negril Palms Hotel

Property: Negril Palms Hotel
Address: Norman Manley Boulevard, Negril, Jamaica (Formerly The Palms Resort)
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#31 On the Beach Hotel in Negril
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Negril Palms Hotel 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
Negril Palms Hotel is an intimate, tropical hideaway perfect for couples, families and singles, and centrally located on the world famous 7 mile beach in Negril. Negril Palms is just a short walking distance from all of Negril's well known beach attractions and entertainment hot-spots. ... more   less 
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Also Known As:
The Palms Hotel Negril
Palms Hotel Negril

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