I made reservations for my friends and I to stay at Mariposa for a week. Within a few minutes I received a confirmation e mail stating that everything was confirmed and was set to go for my trip. I called the hotel directly a few times after that just to ask just general questions about the hotel and what was to be expected. Nothing was ever mentioned to me about possible rate changes and cancellation. I kept on checking my credit card though to see if they had charged my account, but after noticing that they didn't after a full week I went back on the website to double check to see if they still had my apartment available to others. Keep in my mind when I called and spoke to Roxanne at the front desk, she assured me that there was only 1 apartment and I booked it so I had nothing to worry about. I noticed not only was the apartment still available on the website but the rates went from $120 per night to $260 per night. I frantically called back to verify that I would be honored the rates that I booked my room for and once again Roxanne assured me I would be charged the initial amount of $120. Feeling secured about this I then referred a few people to stay at the hotel . That was a big regret on my part, because less than 2 hours later I received an email from Vivien saying my room was cancelled because they didn't have the correct rates up when I booked it and if I want to stay there then I have to re book it. I've traveled numerous times and never have I been dealt so much incompetence and misinformation.I felt as if I was slapped in the face. DO NOT BOOK YOUR ROOM HERE...unless you want to get to Negril and have no where to sleep.
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- Also Known As:
- Mariposa Hideaway Negril