We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (9,466)
Filter reviews
9,466 results
Traveler rating
3,324
3,309
1,599
740
494
Traveler type
Time of year
LanguageAll languages
More languages
3,324
3,309
1,599
740
494
Show reviews that mention
All reviewsjerk hutdeluxe sidesir richardssports barplantation restaurantjerk chickenmammee bayjunior suitemain buffetdunns riverspecialty restaurantssafe keygourmet restaurantcool runningsmusty smellentertainment stafftowel cards
Filter
Updating list...
3,939 - 3,944 of 9,466 reviews
Reviewed March 27, 2014

Terrible service! No safe keys, our valuables unsecured. Housekeeping did not clean room until 4 pm so no clean towels, had to call desk. Had to "ration " towels in case room was not cleaned the next day. No hot water after 5 pm, had to take ice cold showers for 3 days. Was told by travel rep there was a complimentary shuttle to shopping but told by hotel staff it cost $10 per person. Food was horrible at buffet, not enough out and too many people converging at meal times. Meal times a stressful nightmare. Security was watching us, but we couldn't get a safe key or hot water? Staff constantly approaching us on beach to sell services. Beach and snorkeling was nice but that's about it. Could have stayed at some hole in the wall and got hot water and towels. As a former repeat Riu customer, don't waste your money.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Downrivertrash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

I Have Traveled To A Few All inclusives In My Time, And Riu Ocho Rios Was The Best! Im Not Sure Why I See SomE Negative Reviews On Here But I Guess U Cant Make Everyone Happy. Traveled With Myself And Husband, 13 Y/ Daughter, MIL, FIL, SIL and Her BF. We All Had The Greatest Week Ever! The Staff Were So Great To Us! Anything We Needed We Got. Treated Us Like One of Their Own. Rooms WeRe Clean. Views Were Magnificent. Food Was GooD ConsideriNg It Was An All Inclusive. Had Much Worse In Cancun. Tyrone, Anne Marie, And Rotchi Are The Best Poo Bartenders! Dont Pass This Vacation Up Bc Of The Snooty Ppl Saying It Wasnt Great! Jamaica Mon! Respect :)

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank shannie1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

Ok----5th annual March Break trip with our gang (4 families). First time at a Riu resort and 2nd Jamaica visit this time with kids.
1/ Transport to hotel goes direct about 1.5hr or book "Joe Cool". He is awesome and does some great and personalized private tours (very safe).
2/ Reception- Best and quickest ever.
3/ Resort- Rooms small. Resort lovely. The CLEANEST resort we have ever been to!!!!!!
4/ Food- Great variety. Tip: If the hotel is busy, get to eat early as lineups are huge and refills take a bit. Extraordinary seafood! fabulous jerk hut outside beach.
5/ Beach- Private, clean & lovely with lifeguards! (Shout out to Eric!).
6/ Drinks- On the watered side---first time ever. Tip: Ask for alcohol separately to do own mix. Alcohol bottles in room- nice touch.
7/ Free Wifi for 90 min /day in lobby. Nice touch!
8/ Kids club- Ok. Best for kids 8 and under. Not the best but friendly staff.
9/ Staff- Very friendly for most part. The majority loved our kids!!
10/ Entertainment- Daytime- Pretty good. Shout out to Pim the lead entertainer with the most energy I have seen! No real comment for first time in long time for rest of team.....
Night time entertainment- Performed by mostly same people as the day- no real dance troupe (except Melvin) as in Cuba or Dominican. Not suitable for young kids except for mediocre kids disco at 7....Overall kids entertainment not really there....
11/ Spa- Nice and quaint. Lovely staff. Best manicure ever!!!
Love to go back to Jamaica but want to try something new. Ya man.

Room Tip: Corner suites are far, far less to walk. Higher floor better view of ocean and surroundings.
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Pantelitsa0468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

The resort was lovely. We are a a family with 2 school-agers. There was always new foods to try and we never had a bad meal. The service was impeccable. Entertainment was surprisingly good-the entertainment crew works incredible hard and it shows!

Our room was always clean and restocked. The pool and beach were lovely.

We used the sporting/water equipment daily. The staff were very helpful and careful to instruct well. I would prefer to see new life jackets purchased and available-specifically for children. There were only 2 on the beach and they were worn out. They were needed for when we took the kids out on the sailboat, kayak and paddle boats. We would have also like the option to borrow them when we borrowed snorkelling equipment.

We booked our Dunn's river and snorkelling tour directly from the resort vs sunwing-$50 cheaper and still insured (though sunwing let grp believe only they had the insurance). Boat trip went well, staff were delightful. Only 5 sets of snorkelling equipment worked-the boat held 25 people that day. They did not have childrens life jackets on board- though they said they did.

Things to bring:water shoes for dunns river tour and for is you want to snorkle closer to reefs. We brought little gifts to leave our housekeeping staff-and we got personal thank yous. Bring a pile of $1 bills for tipping-it is expected when you take a taxi/bus, borrow the water equipment etc.

Room Tip: We had a garden view and enjoyed it-it was quiet and a lovely view. People who had requested ocean views said they wouldn't bother next time because the trees blocked their view anyhow.
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank TheFourOfUs12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

I recently travelled to Jamaica for the first time this March. I was part of a group of 30 people who were there fro a wedding. The hotel and grounds are beautiful. The beach was sandy and spacious. The staff was very friendly and welcoming. The beds were a bit hard, but other than that everything was great. I would stay there again in a heartbeat!

Room Tip: Garden view was lovely and very quiet at night, and honestly, who spends much time in their room when they're in Jamaica?!
  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jaimie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews