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Reviewed March 20, 2013

The bus ride from Montego Bay to Ocho Rios was over an hour, which after a long flight sucks but it is what it is.

The hotel grounds and facilities where maintained very well and I'm not easy to please in this regard. I was very impressed overall simply from this standpoint.

However, the food was certainly better than most all-inclusives, but not amazing or anything of note. The liquor is cheap garbage, only expect local stuff; wine you can forget about, unless you enjoy yours from a box. And the strangest thing was that the bathrooms are so few and far between it's, at times, more convenient to just go to you room (room location depending of course). For example, if you're roughly in the middle of the beach, you need to walk to the main entrance lobby for the bathroom. The South west corner of the main pool...the lobby. Breakfast at St.Annes....the lobby.

Other than a those few things

  • Stayed: March 2013, traveled with family
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3  Thank Willy12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

Everyone gives different reviews based their expectations going into it. We are just a young couple, both 22 years old who were looking to get away for a vacation. This was our first time at a Riu and we didn't have any expectations going into the vacation because we booked it like a mystery type vacation. Once we got to the airport for departure, we learned we were going to Riu in Ochos Rios and everyone around us told us good things.

Yes, it definitely was a long drive from the airport to the resort but we felt it was well worth it. Luckily, we didn't have a big group arriving at the s ame time so it was an easy checkin. We asked for a king and were told it was a king and arrived to our rooms to see two double beds pushed together. At first, we thought this was their "king" bed but we weren't going to let it ruin the vacation. We both slept well! The room was clean and stocked when needed. The only problem we had were a couple little ants in our sink once in a while and a little rinse of the sink took care of that.

We always participate in the games and make the most of our vacation and the entertainment staff knew us by name. They were there when you wanted them to be and you were left alone when you didnt want them there. There was always the deluxe side, which offered a quiter more relaxed atmosphere. As this was a spring break for some canadian universities, as per ours, the resort was nearing capacity and we had to be up early to find seats and place our towels down. This isn't new to us because it's the only time we can travel and we are used to it. Everyone does it. The beach was great to walk down, quiet areas and louder areas as well as people selling things. No big deal, they weren't pushy!

This was our first time to Jamaica and didn't know what to expect foodwise. We thought the food was amazing and everyone else agreed. We did mostly buffets because there was a lot to choose from. Food seemed to be always stocked and fresh. Based on that we are considered picky eaters, we were extremely grateful for what was offered and enjoyed it all. Some people have different tastes and might expect differently. We were pleased! We also liked how there were food options til 2am or the sports bar 24 hours if you need a small snack. No problems with the drinks or the bars.

Nightly entertainment was what was to be considered at a resort. Yes they announced everyones country, and you cheer but it show.s nice cause then you can find people from your own country and possibly same city and get to know them. Some nights were better than others but we were never bored there no matter the show.

Everyone's review will vary based on what they hope to see in their vacation but we enjoyed every minute of ours, but the first day of rain, and can't wait to go back!

  • Stayed: February 2013, traveled as a couple
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5  Thank danaandbryan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

Entertainment staff and bartenders were some of the nicest we have ever encountered. We had no problems with anything at the Resort. Food is what you would expect so are the beds. Rooms were very comfortable. Everyone was always willng to help. Would recomened to anyone.

  • Stayed: December 2012, traveled as a couple
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5  Thank IllinoisJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

We returned to the Riu Club Hotel, and found that the experience, was a big disappointment,The booking in was a shamble,and the receptionist that dealt with us was rude,and unhelpful, we first went to this hotel in 2007, and it was great! But this time we found the food was dull, and repetitive, and when they put on show meals they ran out 2 hrs before closing time,all that we can say about the good side of our 14 day stay is that the cleaning staff and waiting staff, were the only worth while part of our trip,take a tip and stick with the RIU PALLACE HOTELS

Stayed: February 2013, traveled as a couple
4  Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

My first shock when trying to order a drink is that they don't carry clamato juice. I was informed they don't carry any top shelf liquor at all. The wine is awful even in the specialty restaurants. They are definitely short staffed....had one wait person trying to take care of too many people. The lobby bar is so close to the other bars that you can't carry on a quiet conversation in the evening. We have stayed in Riu Palaces before and they are definitely worth the difference in both quality of food and and drinks. The rooms are pretty similar....they all have outdated bedspreads. The beach at this location is super. The deluxe side is quiet and the other side is definitely for the party people. Would I return, only if it was super cheap and we brought our own wine.

  • Stayed: February 2013, traveled as a couple
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2  Thank sunseekerduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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