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“"Luxurious Tropical Excellence"” 5 of 5 stars
Review of Sandals Royal Plantation

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Sandals Royal Plantation
Ranked #3 of 39 Hotels in Ocho Rios
Toronto
Level Contributor
123 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
“"Luxurious Tropical Excellence"”
5 of 5 stars Reviewed January 3, 2013

Royal Plantation is in our opinion, by far the most elegant, luxurious all-inclusive, adult only resort in the Caribbean. The outstanding food and service, along with British Butler Guild certified training, and attention to detail is formidable.

This is our third year staying 10 nights during the Christmas and New Year period and we honestly cannot find a flaw with the resort. It is truly exceptional.

Under the leadership of General Manager Peter Fraser the resort has clearly hired the best in class, in every category of employee. Everyone does their job extremely well and with pleasure. From the watersports team who carefully manicure the beach, to beach butlers, chambermaids, waiters, Chefs Extraordinare and personal butlers. They all excel at what they do everyday.

Special thanks to our wonderful butlers Audell and Shelly-Ann who catered to our every need.

The holiday season is an extra special time of year and their are many repeat guests at Royal Plantation who call this place home away from home. They are also willing to pay a hefty premium price for the Royal Plantation experience.

However, a huge concern for many repeat guests is the association with the Sandals brand and the possibility of losing the current distinguished rating of Royal Plantation as being a cut above the rest. Many fear that the resort rating and elegance will begin to diminish due to heavy "discount rate offerings" throughout the year. We hope this discounting, is not to the detriment of the Royal Plantation we have all come to know it over the years, as there is no desire for guests to see this resort become a Sandals property known for a somewhat younger crowd who wishes to party etc. Also, it would help to keep the Papillion French restaurant a little more elegant and formal and insist that men where proper dress shirts if not jackets instead of golf shirts. This dress code kind of defeats the white glove service and ambience in the restaurant. I understand the Round Hill has managed to keep a dress code so I hope Royal Plantation will reconsider bringing back some formality.

I truly hope someone takes note of this concern, as it was the topic of conversation this year with many and some are questioning how many more years they will be able to come back to Royal Plantation before it downgrades itself to meet the Sandals expectation.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank granddamme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,162 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (578)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sudbury. Ontario
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed December 30, 2012

The "Royal" in the resort title stands for the way the guest is treated by General Manager Peter Fraser, Hotel Manager Supratic and the entire staff.
Returning to SRP is indeed returning home.
Our latest visit was immediately following Hurricain Sandy and already the wedding gazebo on the pier which disappeared during the storm, had been completely replaced. We suffered the inconvenience of not having our favourite lounging spot on the pier for a couple of days while the paint dried. Four different staff members notified us when we were welcome to use the pier again.
Our old friend Jermaine, the butler, had a new partner, Marvin, and their attention was wonderful but unobtrusive,(just a cellphone call away).
The missus celebrated her birthday, while there, and the occassion was feted in "Royal" fashion by the entire staff with flowers, balloons, banners, and best wishes.
On THE day, the decorated bed with flowers, towel art and bonbons was again a special treat by our butlers.
Our Sandals profile revealed that we had already booked for a March visit, and on departure day, the farwell wish was, "See you in March".
To which we replied, "You can count on it".

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miramichi, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 30, 2012

The best place ever! This was our second year and it was like we never left. The excellent reviews by the others say it all. The service and food were above and beyond! It truly is a magical place. Our butlers were Orayne and Ricardo, who were superb. Adrian and Cleon did a great job of making sure we were never thirsty and always laughing.
Special mention to Sheldon, O'Neill,Jermaine, Richard, Stephon, Phillip, & Kevin. These guys made sure that we did not have to lift a finger while on the beach. Sheldon your crew did a great job!

Thank you to all of the staff for a wonderful vacation.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
12 Thank Shirley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 30, 2012

For my wife and I this was an expensive holiday at about £500 a night. Now that we have finished the trip I can say that it is excellent value for money and we would return next year (if the money can be found).

The hotel has only 74 rooms and is built on a promontory overlooking the sea. It looks and feels like a plantation owners great house with hotel accommodation built on 3 floors on either side. The room we had (211) was well decorated with a superb view. We have had larger rooms but It just oozed style and character. There was a king size bed, a separate seating area and a patio door but no balcony. The was a large screen TV with a good choice of channels. The mini bar was well stocked and, if there was a drink that you wanted but was not in the bar, one phone call the your butler fixed that.

The best aspect of this vacation was the staff. From S.G. (the hotel manager) to Marlyn who serviced our room every single member of staff was friendly and had time to really engage in conversation. All the staff are great throughout the whole site and the commitment to service is first class.

In front of the reception is a smallish swimming pool and a jacuzzi. There are two beaches, one each side of the hotel down a set of steps. Given the number of guests there are more loungers beds and couches than people so there is always a nice place to relax. There is high quality live entertainment every night and most lunchtimes.

The food quality was outstanding. We had breakfast in our room every morning and the service was brilliant and a full menu was available (and all included in the price). The are two restaurant choices for lunch and three choices for dinner. The service and quality that we witnessed could not be bettered.

If you are after an excellent vacation without crowds but with great live entertainment, stop looking. you have found it. I am 61 and have never visited anywhere twice but I will be back here and soon (i hope).

Room Tip: Rooms on the ground floor may have obscured sea views due to the profuse vegetation. On the second...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank tony3512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 29, 2012

we spent Xmas at Royal Plantation, it was truly magical. The service,food were second to none.
The staff is amazing!!!! Our butlers were Kenroy & Neil, they were sooo much fun & very kind.
We celebrated our 30th anniversary, we were treated like family. We have already booked for next year. I cried when I left. Everything was top notch.
We wish to thank everyone, we have made new friends who we look forward to seeing in 2013.
This is the best vacation ever!!! Thank you Mr Fraser & staff, you are truly wonderful!!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
8 Thank pat t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockwall, Texas, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 28, 2012

This was our first time here and we are already itching to go back! The staff was wonderful. They truly made our stay memorable and personal. I cannot even begin to describe how much we fell in love with this resort! If you are looking to de-stress, unwind, and completely relax then this resort is perfect. Everyone knew our names by the end of the trip and made it that much harder to leave. This vacation was the most stress-free I have ever been.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 27, 2012

This is my third day at the resort and I am in love. In love with the hotel, the service and the people. I have never encountered such a friendly group of people, they always have a smile on their face and are willing to answer to your every beck and call. Out two butlers Richard and Sheldon are the sweetest! We came back from swimming with the dolphins and had a freshly drawn bath with flowers and petals waiting for us. I definetly recommend it and am so exited for our next 5 days here!

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
9 Thank Kbrinckerhoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Plantation

Property: Sandals Royal Plantation
Address: Main Street, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Ocho Rios
#2 Romantic Hotel in Ocho Rios
#2 Family Hotel in Ocho Rios
#3 On the Beach Hotel in Ocho Rios
#3 Spa Hotel in Ocho Rios
#3 Luxury Hotel in Ocho Rios
#4 Business Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Plantation 5*
Number of rooms: 74
Official Description (provided by the hotel):
•All suite resort and all are serviced by butlers trained by the Guild of Professional English Butlers•2 private beaches with beach butler service•The Caribbean’s only Champagne and Caviar Bar•Exquisite International, Mediterranean, Caribbean and French cuisine•24 hour in suite dining•Complimentary transfers from this resort to all Sandals Resorts•Voted Sandals Resorts “World Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row•Five Star Diamond Award - American Academy of Hospitality Sciences ... more   less 
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Also Known As:
Sandals Royal Plantation Hotel Ocho Rios
Royal Plantation Ocho Rios
Royal Plantation Jamaica
Sandals Royal Plantation Jamaica/Ocho Rios

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