I'm not sure how much clearer it could have been. "The day is yours with me". Instead of Kemrod meeting us as per his instructions, we were met by a young man who I'm sure is quite nice however his services were not what we had booked. We researched guides carefully to take us on a day trip that included Nine Mile and Blue Hole and we chose Riley Tours based on reviews as well as many emails back and forth with him. Kemrod had ample time to contact us to re-schedule but he instead substituted another driver, who handed me a cell phone when we met to talk to Kemrod who explained that he had a team and that he was 3 hours away and couldn't guide us that day. No offer of re-scheduling or apology.
What we booked, and quite frankly were looking forward to, was a colourful guided trip by Smiley of the hills leading up to Nine Mile, a trip to a local market, Blue Hole and some good souvenir shopping .. GUIDED, not driven. The young man was a driver .. very capable not a guide. The trip was largely silent except when we asked him a question and often got only a one word answer or, at most, a couple sentences. Our teenagers were bored and so were we. It was awkward and certainly not what we had hoped for.
Blue Hole was wonderful and it turned out to be the highlight of the trip.
We also asked to be taken to a good spot to get specific souvenirs at a good price. Ripped off .. 25-30% higher than we would have paid for the same products at the duty free at the airport.
Kemrod's reviews might be great but his customer service and integrity are not.