My husband and I went to Couples Tower Isle from 31 Dec 2011 - 05 Jan 2011. We have been to CTI about four years ago in March of 2007. The weather in March and the weather in January were very similar... lots of clouds with little peaks of sun throughout the day. We spoke to the staff and they said that the north eastern side of the island does get more clouds and rain than the other half due to the mountains. Granted, there is not much you can do to change the weather so we tried to enjoy the little hints of sunshine we got throughout the trip. We were kind of disappointed to see that the staff didn't have much planned when the weather was bad (i.e. - games or activities on the main patio level). When we went in 2007 the entertainment crew was much more involved than they are currently. When it rained, we were restricted to one table tennis table, one billiards able and a few board games, but nothing organized by the staff.
Knowing that Couples prides itself on treating returning guests very well, we were excited to return and learn what special things they typically do. That, plus my husband's birthday the week before, and us being newlyweds, were were very excited to check-in. Well, we were let down, big time. When we arrived the staff had no idea of any of these events or even that we were return guests, despite me sending an email to the resort a week prior to confirm our reservation, which by the way, I still have not received an email response.
While we were booking our dinner reservations (two of the three restaurants require reservations), I saw a sign about the "Return Guest Dinner" on Monday nights. I asked the guest service desk what this was and why we weren't invited. She was shocked to hear that we weren't invited and gave us an invitation. Anyway, she apologized for the poor service at check-in and when Monday did arrive our Return Dinner with the other return guests was truly fabulous. Actually the food as a whole has improved drastically since 2007.
We returned to Couples Tower Isle mainly for the au natural island. We really enjoyed it last time, it is a very relaxed atmosphere and a truly unique experience. The pool bar is great and during lunch time, the staff brings over items from the grill. They will even ask you if you want a specific item and they'll get it for you. Unfortunately the wind and choppy sea closed the island for two days. We were very disappointed especially since the water did not look that bad to us. The water sports crew shuttles guests back and forth from the pier to the island on a tiny boat and since the dock on the island was being built, the staff was not comfortable letting guests off literally in the water to walk up to the island. Once the weather improved we took the boat over, hopped off into the sea, and walked up to the island. For us, in our mid-20s, this was not a problem, but we could see how this was a problem for some of the older or not so nimble of guests. Once we were on the island things were okay, definitely not as great as they were in 2007 because now the island was having water problems due to a broken pipe. The toilet wouldn't flush and we were forced to bring a bucket of water with us into the bathroom to fill the toilet each time it was used. The water in the bathroom barely flowed and one of the handles was broken. For those couples wanting to visit CTI mainly for the island I would wait a while until all the proper repairs could be made or maybe email the resort to find the status of the island (that is if you are lucky enough to get a response).
All in all it was an okay trip, I'd give it a 6/10. The island, when fully functioning is beautiful and the food and restaurant service is some of the best yet. We were very disappointed with the check-in and check-out staff. We really expected that they would do more considering all the holidays we were celebrating. We still plan on returning for a third time, maybe in a few years once some more repairs can be made.
- Official Description (provided by the hotel):
- Playground to Hollywood celebrities in the 1950s, glamorous Couples Tower Isle exudes a chic sophistication perfectly balanced by a relaxed Caribbean sensuality. Perched on the lush terrain of Ocho Rios, Jamaica—the resort seduces with breathtaking sea views, a wide sandy beach and century-old palm trees. Discover the joys of snorkeling among the reefs, windsurfing on the waves, or sailing into the sunset on a catamaran, rum punch in hand. Intricate blue tile work and jade chaise lounges offset the striking white retro architecture. Luxurious rooms boast private ocean-breeze balconies. Whether being pampered in the Zen-inspired spa—recognized as "Best in the Caribbean" by Travel+Leisure—sipping cocktails at the piano bar or indulging in an exquisite meal alfresco, Couples Tower Isle creates countless intimate moments that inspire you to return again and again. ... more less
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- Also Known As:
- Couples Tower Isle Hotel Ocho Rios
- Couples Hotel Ocho Rios
- Couples Ocho Rios
- Couples Hotel Isle
- Couples Ochos Rios
- Ochos Rios
- Couples Tower Isle Jamaica/Ocho Rios