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Couples Tower Isle
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Reviews (3,296)
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1,599 - 1,604 of 3,296 reviews
Reviewed September 24, 2013

Our first return to Tower Isle since the renovations, I have to say I missed some of the old traditional tables etc, the new models are showing signs of wear and discolouration already.
We were disappointed in the Bayside, disinterested staff and lack of management oversight. The Verandah and Eight Rivers were fantastic, as it was low season, we were able to dine there most nights.
Collin and the scuba team are simply the best, but could the Saturday dive go back to 9am please?
As repeaters we attended the special dinner, to find Chicken & Shrimp on the menu, not the expected Lobster & Steak, big disappointment. Pleased to say no such error at Couples Negril on our second week.
Overall, Tower Isle is the preferred choice if you want to visit the island, otherwise I would say Negril all the way.

Stayed: September 2013, traveled as a couple
1  Thank Val M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Couplesops, Manager at Couples Tower Isle, responded to this reviewResponded October 8, 2013

Thank you for your review. We are pleased that you visited for the third time. We value your repeat business and apologize for the absence of some of the traditional items. We thank you for your positive comments and have noted your recommendations. We have been reopened since 2009 and we have been taking corrective action to repair broken items. The comment regarding the staff has been noted and will be included in our ongoing training program. We are pleased that you enjoyed the Verandah Restaurant, Eight Rivers Restaurant and Scuba experience and have passed on your positive feedback to the team. The menu for the repeaters dinner is changed weekly and we regret that lobster and steak were not included in the menu while you were here. We hope that when you return you will be able to enjoy some of these scrumptious offerings for which we are renowned. Thank you once again for your review and we look forward to hosting you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

We split our stay with San Souci. Tower Isle was more hotel like and I did not find the staff nearly as friendly. Simple things like you had to have a receipt for turning in your pool towel or you would be charged. We went on a catamaran trip the last night and left at 530 am next day. We were able to get a receipt from the pool guy without turning the towels in so that worked out but there was no such rule at San Souci to deal with. We were not even given a survey when we left to see how our stay was. San Souci gave me several and have a drawing each month from surveys turned in for free nights as they want to encourage feedback to get better. The nude beach at San Souci is not visible or noticeable but the nude island you can see right from the pool at Tower Isle. You cannot see details but if you are not into that sort of thing, it is something that you cannot get away from. The food in the buffet was good but not nearly as good as San Souci but the Asian on was fantastic! We enjoyed the catamaran tour and the free activities are great. Glad I went so I know about it but will not return to this Couples.

  • Stayed: September 2013, traveled as a couple
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3  Thank Deb47Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Couplesops, Manager at Couples Tower Isle, responded to this reviewResponded September 24, 2013

Thank you for your review of Couples Tower Isle. We appreciate your feedback. There is a towel voucher system at all the hotels in the group. We sincerely appreciate your positive comments regarding the Asian Restaurant and the free inclusions. It is disappointing to see that we were not able to meet your expectations in some aspects of our performance and we regret that this resort did not meet your expectations. We encourage you to visit our sister properties in Negril or Barbados and hope that you will return to a Couples Resort in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

The customer service at Couples Tower exceeded all expectations. These people just want to do a great job and it shows. The resort was kept spotless and the food to die for. Relaxing on the island is a must !!!!!! Couples is Great as well as Jamaica and its people

Room Tip: Stay in Bldg. 4 Ocean view Quiet and updated
  • Stayed: September 2013, traveled as a couple
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4  Thank Wlobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Couples is a gorgeous resort located right on the beach in Ocho Rios. It takes about 90 minutes to get there from the airport, but the destination is worth the drive.
We were greeted with cold drinks, and a warm welcome. Our room was nicely appointed, and we had a lovely balcony which overlooked the ocean. The bar in the room was restocked every day at no charge. We received fresh towels 2-3 times each day and turn down service at night.
There are 4 restaurants and each one serves a different menu.Wish that there had been a few more to choose from.
All the water sports are included, even the diving, We went on the glass bottom boat and also went sailing. Great fun.
Our biggest disappointment was that the private island is only for nude sunbathing and swimming. We would have loved to spend some time on this pretty little island, but with clothes on! It might be better to have some days that the island can be used by everyone without having to surrender clothing.
The staff at the resort are just wonderful, and they go out of their way to accommodate their guests.
While we enjoyed our stay, we have decided that we will choose a different destination for our next trip. It is a big world out there and we want to see as much of it as we can.

Room Tip: Rooms on the far end near the swim up bar are the most quiet.
  • Stayed: September 2013, traveled as a couple
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4  Thank Margaret g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Couplesops, Manager at Couples Tower Isle, responded to this reviewResponded October 8, 2013

We are delighted to receive such a fantastic review of your recent stay at Couples Tower Isle. We are always happy to hear from our valued guests. It is indeed a pleasure to note that you enjoyed our service and offerings but we are disappointed that you were not able to visit our nude island. This island has been a nude island since the hotel became an adult all inclusive resort. We have recently extended the island experience to other guests at nights especially for guests who are not able to use the facilities during the day. The nude island is geared towards the protection of all our guests who prefer to experience 100% tanning. We now offer private island dinners from 6:30 p.m. to 8:00 p.m. We do hope that despite this small disappointment you will return to visit with us in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

HIGHLIGHTS:
(1) Evening entertainment was fantastic - Beach party, movie night, etc.
(2) Staff was super friendly – Housekeeping, Waiters, Bartenders and Entertainers.
(3) No issues with digestion or bowel movements
(4) No issues with bugs – except for Wasps but I blame my significant other for wearing perfume and exotic bikini colours.
(5) Food was delicious - Fried Plantain, Fried Bread Fruit, Calaloo, Jerk, Coconut Seafood, Mango.
(6) Water sports were included – Hobiecat, snorling, scuba diving, glass-bottom boat cruise and catamaran cruise.
(7) Natural Beach was optional - located on island
(8) Dune’s River Falls is amazing – leave your valuables in shuttle bus or it will get wet. Only 15 minutes away.
(9) Prospect Plantation Tour and Culinary Experience is highly recommended – We explorers that beautiful property via Seaway vehicles, learned about local fruits/ agriculture and how to cook traditional Jamaican food from veranda/ terrace of the Great House overlooking the Ocean. 15 mins away.
(10) Beach was clean, services beverages, secluded and sufficient in size.
(11) Gym was excellent
(12) Dinner venues was excellent – ex. Bayside Restuarant
(13) Housekeeping was good - mini-bar was regularly stocked with beverages of your choice.
(14) Rum was readily available

OVERALL
We highly recommend this resort all honeymooners, couples celebrating their anniversary and singles. Enjoy!

TRAVELER TIPS:
> Get use to saying "Ya mon", "erie" and "respect", fist pumping, humidity
> You do NOT need Jamaican currancy

DEAR COUPLES, please consider adding Beach Football (soccer) to your daily activities and more chocolate to your dessert buffet. Thank you for the great memories, sun tan and relaxation.

Room Tip: Ask for room on west-side, near Bayside Restaurant.
  • Stayed: September 2013, traveled as a couple
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5  Thank Dan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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