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“Couples Resort is a truly enjoyable experience.”
Review of Couples Sans Souci

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Couples Sans Souci
Ranked #4 of 35 Hotels in Ocho Rios
Certificate of Excellence
Reviewed February 27, 2010

My husband and I stayed at Couples Resort San Souci. When we first arrived we were not sure if we would like the resort because it was very different than resorts we visited in Mexico and Dominican Republic. We were pleasantly surprised. The resort was beautiful. Unlike most resorts it is very secluded; private beaches. The grounds are the most beautiful I have seen; natural waterfalls, lush native vegetation, private spas, numerous elevations and walkways allowing beautiful and different views of the sea. The resort offers many different spas and spa treatments, a great excercise area, natural mineral pool, sauna and many other ammenities. The staff at the resort is EXCELLENT - always attentive and pleasant. All meals were presented beautifully providing a variety of foods and different restaurants. The numerous bars served top of the line liquor and wine. The resort offers a number of water sports (included in the all-inclusive cost) and off-site excersions.

  • Stayed: February 2010, traveled as a couple
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1  Thank suetwaukeshawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,220 - 3,226 of 3,926 reviews

Reviewed February 27, 2010

Flight out of Ft Lauderdale to Montego Bay on JAL was on time and there were no issues. Once out of Customs, the Couples welcome center was right there at the airport. After a brief stay (20 minutes) with beverages in the lounge, we were on our way in a van to the resort. The driver was friendly and informative. We arrived late at the resort, but made it in time for the evening meal of lobster. Very good, nice restaurant, good service, no hurry, etc. Very pleased with the room, great view of the beach and ocean. We also had a jacouzzi which was nice. Room service was very friendly, they kept our mini bar stocked with both alcoholic and non alcoholic drinks. Unbelievable, as I checked to have a few extra alcoholic drinks, and they came back with full bottles as opposed to shot bottles. Yikes! We were well stocked! I also liked the pineapple juice. The maid would ask to put up the beds, she was very friendly. The grounds are spectacular -- very tropical, you will find hot tubs in multiple places, always open and never too full. Drinks could be constant if you like. I was impressed in that you could have anything you wanted. Probably overdrank the first day. We did lots of activities (considering we were only there 3 full days) ... Did the scuba class and then went out and dove in the ocean. Instructor was very good and safety conscious. Seas were a little rough but most of us survived. Diving was something we had to do as we had never done this before. Hobie Cats were there to use anytime -- staff would ask if you knew how to sail, if you said yes they would let you go. If not they will sail with you and teach you. Not many rules which were nice. Took the Hobie out 2x -- I think they had 3 small ones and one larger. Anyhow, we had no problems getting to use one whenever we wanted. Also got to windsurf which was nice. I think we got lucky with the winds because I would have thought the beach would have been blocked by most winds, but we had a great sailing day. Its a little tricky getting out of the beach area into the ocean (through some buoys that are about 5 ft wider than the sailboat on each side), but we managed. Took the kayak out, took the water bikes out, etc. No rules, just ask and the staff will give you a life jacket and send you on your way. I think we signed a waiver on the first day and it was good for the entire stay. Food is always available, as are drinks, popcorn in the afternoon, etc. Had a nice banquet on the grounds Friday evening -- tons of food well prepared and decorated -- just like a cruise ship gala. Good entertainment with local musicians. Its a little tricky getting to eat at the finer restaurant, as you need to make reservations earlier in the day, We never quite got the hang of that so we would wind up eating later -- 9:00 or so. You can get meal service in your room, but the menu is more limited and you need to call that in by 2:00 I think, so we only did breakfast in our room (very nice, but not as much stuff on the menu as in the restaurants). Went to Dunns River. Not my most memorable trip as it is like a gauntlet trying to get out through the shops. Water was cold, but memorable. Never ever felt as though we had to tip anyone at the resort. Not the case for the folks at Dunn's River, however. Somewhat pushy I thought, left a little bad taste in my mouth, but not the fault of Couples. Played volleyball with some nice folks we met, played in a ping pong tourney and took on Miguel (staff member who had not lost all year until that day), played tennis, etc. Never too crowded, always able to do what we wanted. Took a bike ride, etc. There was a sax player one evening playing along the tropical steps, very romantic. All in all it was my best vacation to date. Oh, one more thing, free Wi Fi -- I had my IPod, but there were also PCs available that never seemed too busy. Another nice thing was the IPod docking bay in your room -- you can play your tunes in your room and have the IPod recharged. This was very nice, and no extra charge. The van picked us up plenty early to get back to Montego Bay for the return flight. Probably too early but I would rather have it that way. Van driver was terrific -- Alton was his name. No pressure to tip him, as he didn't mention anything. So we tipped him good. Both ways we were the only couple in the van. Flight back was on time. Lots of security at the airport, searched, etc. I don't know if there were supposed to be any airport exit fees, but if so, they were included in the package. Basically it was an All Inclusive trip. No surprises. I think we spent an extra $20 on a local shirt and coffee mug. Great time, if they send us a good offer, we'll definitely go back (maybe try the Couples in Negril). I'm not one to spend a vacation in the same spot, but in this case I would.

  • Stayed: February 2010, traveled as a couple
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3  Thank runwwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2010

We were 3 couples who visited this hotel and other than the rain we all had a wonderful time. Clean large rooms, small but nice beach, great service and good spa services. The staff really make the place!!!! You won't be treated any better than here. Food was good but
since this is a small resort the restaurant options are limited to 3 choices for dinner.
Would recommend this place to anyone looking for a relaxing get away.

  • Stayed: February 2010, traveled as a couple
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3  Thank LoriCarMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2010

Everything about this trip was incredible. It was romantic, relaxing, beautiful. The staff made us feel like we were royalty. Every meal we had was simply delicious. The spa treatments were as good as any we have ever experienced at any spa resort. I can't say enough about this beautiful resort.

  • Stayed: February 2010, traveled as a couple
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Thank twayneg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2010

My wife and I recently returned from a much anticipated trip to Couples Sans Souci in Ocho Rios, Jamaica. Prior to our trip we read reviews of the resort on Trip Advisor as well as on the Couples Message Board. There were a few things we noted from the negative reviews that seemed to appear in most, and I will address those first.

1. Cleanliness/mold/bugs/water pressure: Our room was very clean upon our arrival. Despite our comings and goings mulitple times each day from the beach...the staff kept the room just as clean throughout our stay. Yes...there is mold visible in some places within the room and on limited places on furniture fabric. Having made trips to the Texas coast on a regular basis, we consider this normal for the location and it did not keep us from using the furniture as some have suggested. We left some drink glasses in our bathroom one night and ants did find them. We were in a ground floor room. Our bad, didn't bother us. The water pressure seemed low in the shower but fine for double sinks and jacuzzi tub.

2. Insufficient loungers on beach: We did not experience this problem. We were able to find adequate chairs and floats at both San Souci beaches every day of our stay. They were not always in the spot we might have preferred, but seriously...you are in Jamaica when there is cold weather back home....no worries!

So with those things addressed, I will try to summarize our week.

We were able to fly form DFW the day after a record snowfall with minimal delays. We arrived at MBJ the same time as two larger flights so customs took longer than usual from what the veteran travelers told us. We easily found the Couples Lounge, checked in and we were promptly treated to a Red Stripe Beer. The shuttle was uneventful and the driver entertaining. You need to tip the red caps for loading your luggage, and the driver as they are not Couples employees.

Check in at the Reception Desk was quick and easy. They greet you with a big smile, moist towel and champagne....then it is off to your room. Our room was a ground floor Beachfront Jacuzzi Suite. We had hoped to be off the ground floor but found it to be extremely convenient.

We arrived on a Friday, just in time to attend the Starlight Gala. This is a variety show and buffet food. There are tables for each course with multiple choices and ice scupltures and artfully carved fruit and such. The staff mingles with guests and sits at guest tables. The food and the entertainment was outstanding, even after the long day of travel.

On Saturday we found that The Pallezina was just a few steps from our room and that is where your hot breakfast is served...buffet style other than the omelet station. You can dine inside or outside. We sat at "our table" inside at a corner window all week and loved the breakfast choices. Blue Mountain coffee is fabulous and Edjar and Conrad rock the omelet station like nobody's business. Maureen, our favorite waitstaff is a sweetheart as well, and Seymore the Chef is excellent. We only had lunch at The Pallezina once.

We attended the orientation and found it very helpful and it gave us a chance to visit with Ophelia and Kadian, the Social Directors. They do an great job of keeping things hopping.

As far as food options....
Casanova was my favorite evening dining. It is the only restaurant that requires closed toe shoes and long pants for men. Definitely worth the trouble. Albert is a fabulous waiter there. Piano music...balloon bar right below...very, very romantic and tasty. My wife preferred The Pallazina for dinner, and really, it was great food as well. We enjoyed the Valentine's dinner at The Pallazina, as well as Lobster night. We ate lunch on the beach every day except one, and the soups and sandwiches at Bella Vista were perfect...especially the daily soup. The fried fish sandwich was our favorite, with the pea and shrimp soup. The beach bar is attached to the Bella Vista and offers blue flag service on the beach. We had dinner our last noght at the Bella Vista and we were not disappointed then either. I should mention that Casanova and The Pallazina require reservations...but that was never a problem....but you have to remember to book those at guest services each day.

The mineral pool and mineral hot tub and mineral grotto are really cool...literally really cool other than the hot tub. Brace yourself! the smoothie bar beside the pool is well worth the walk over though. Fresh fruit smoothies. The spa is in that area as well. Definitely book a couples massage in The Hideaway...pure magic. You look out off of a cliff into the endless sea and all you can hear is the wind and the waves crashing below. Tip the spa staff as they are not Couples employees. We tipped $15.00 to each for couples massage. I have heard more and less.

There are paddle boats, kayaks, sail boats, wind surfing...all available for your use at Water Sports. Barrington, Lovelle, Leighton and the staff will hook you up. There are glass bottom boat and snorkeling excursions as well as water skiing and scuba. Great staff.

We did the Dunn's River Falls trip. We will not do it next time, but if you haven't gone, you must. It can be a bit annoying, but these folks are just trying to make a living and it's all about tourism. We were ready to get back to the resort and relax afterwards, but I am glad we did it and we do recommend you try it. It is beautiful. You tip the guides and videographer...we did $5.00 each. It is $40.00 for the video they make, which we bought as well...hey, you never know if you will make it back again.

The main beach is small, but quiet and clean and the water is clear. We had concerns after reading that the water was murky and there was too much seaweed. Look, we are use to Texas beaches and the Gulf of Mexico so this beach looked heavenly to us. It might be all about perspective. When we went out in the boat you could see the bottom, fifty feet down. I really don't need to see any further.

Sunset Beach is the other beach (AN) at Sans Souci. It is a truly special place. The White River literally cuts right across the front of the beach. The fresh water flowing rapidly into the bay and colliding with the salt water waves coming in creates an amazing, never ending, boiling current and sounds beautiful. There is a pool and jacuzzi, swim up bar and grill, as well as bathrooms at the beach. The beach is set off from the rest of the resort and has a fence and privacy hedge. After 5:00 Sunset Beach is open to all guests for photographing the sunsets. Sunset beach is deeper, but not longer, than the main beach. Again, this is the AN beach, and that rule is strictly enforced.

Overall, we were extremely pleased with our decision. Upon our return we immediately began planning a return trip. This is not a new resort. If you require all new facilities and rooms and furniture, this may not work for you. We fell in love with the charm of the location and the age of the place. The stone walls and walks appear to have been there for centuries and the wooden windows and doors that allow you to swing them open and hear the sea just cannot be duplicated in some of the newer hotels and resorts. It is also only 150 rooms so you will actually get to know some other guests and you will certainly know many of the staff.

Once you go, you know.

  • Stayed: February 2010, traveled as a couple
    • Value
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1  Thank Lawbears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2010

We traveled here in Feb and just had a wonderful time. We stayed in the D or E block (I already forget) in a one bedroom, which was perfect since we could keep the bedroom cool and the living room balcony door open. There are a lot of comments about the rooms, so I wanted to add in my two cents. The rooms are like a beach cottage-- comfortable, somewhat worn, and more functional than pretty. They are very clean. But they aren't fancy. There is the typical minimal mildew of the carribean, so it isn't a big deal, but if you are expecting fancy you will be dissapointed. Expect big, airy, useful rooms and focus on the ocean-- we were almost always on the balcony.

The grounds are truly amazing here-- exceptional. We loved the hammocks and the mineral pool and tub, and the fruit smoothie bar-- that was wonderful. The staff friendly and kind, the activities fun.

The food could use a good amount of improvement. So many people comment on the quality-- we live in a major US city and have access to a lot of good food, and perhaps we are snobs. The fruit wasn't ripe, the eggs at breakfast greasy and the service slow, the room service menu very limited and the quality not very good. Lunch was the best meal. We enjoyed dining outside at all of the restaurants, but also wished there was more fresh local fish (lots of fried fish). Highlights for food were the dinners at Cassanova, the excellent fresh baked breads and pastries, and even though the room service food wasn't very good they would get you anything you wanted with a smile if you asked for breakfast. It was great to be able to drink the water, too!

We loved CSS and would come back, and we hope the food can get better so we will want to keep returning again and again.

Stayed: February 2010, traveled as a couple
Thank trientalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2010

beach is great, water sports fantastic, staff very friendly and good to work with. The food was perfect. The bars were the best. Enjoyed every minute from the time we got off the bus to the time we got back on. A whole week with no kids!!!!!

Stayed: November 2007, traveled as a couple
Thank BillHankins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Couples Sans Souci

Address: Route A3, St-Mary | PO Box 103, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Ocho Rios
#3 Romantic Hotel in Ocho Rios
#4 Luxury Hotel in Ocho Rios
#4 On the Beach Hotel in Ocho Rios
#4 Spa Hotel in Ocho Rios
#6 Family Hotel in Ocho Rios
Price Range: $361 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Couples Sans Souci 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci. ... more   less 
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Also Known As:
Couples Sans Souci Hotel Ocho Rios
Couples San Souci
Couples Sans Souci Ocho Rios
Couples Sans Souci Jamaica/Ocho Rios

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