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“Lovely hotel, needs an update maybe?”
Review of Couples Sans Souci

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Couples Sans Souci
Ranked #3 of 35 Hotels in Ocho Rios
Certificate of Excellence
Reviewed July 21, 2013

Just back from a superb 2 week holiday at Couples Sans Souci. The hotel has a lovely hillside location. All restaurants served excellent food. Unusually for an AI hotel, the only buffet is at breakfast. All other meals are linen table service from a good menu selection, so no queuing for meals happily. Staff everywhere in the resort were genuinely friendly and helpful.

Our reservation is that we had expected that a place called Couples would provide a romantic theme to the rooms. While they were clean & spacious, the rooms looked tired and in need of redecoration and maintenance. Our room had bathroom leaks, cracked tiles, handles screws falling out etc. They were also somewhat starkly decorated, so perhaps hire a good design team if/when the rooms are upgraded. There were other signs of tiredness in the resort so maybe time for some inward investment.

That said, along with the best of holidays, we've left part of our hearts behind and wouldn't rule out going back.

  • Stayed: July 2013, traveled as a couple
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5  Thank redhot-chillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,067 - 2,073 of 4,029 reviews

Reviewed July 21, 2013

Everything about Sans Souci was ideal: the room, the food, the beach, the grounds, the activities...and the service was extraordinary. The no-tipping policy is great, but I hope the staff are being recognized for their great work. They would deserve big tips.

Couples Sans Souci at Jamaica was the best place to spend our honeymoon, flatly said. Also, the drive from the airport goes by quickly and gives you an opportunity to see a bit more of Jamaica.

  • Stayed: December 2012, traveled as a couple
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3  Thank cvincoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

My husband & I celebrated his birthday & my retirement at Couples Sans Souci. It was our 1st time staying all inclusive. This is the best way to travel. Stayed 7 nights & have only great memories. I would highly recommend this resort to others.

Room Tip: Beachfront Suites are right on the beach!
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  • Stayed: October 2012, traveled as a couple
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3  Thank stellamaeThurmond_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

I've stayed at this resort with my wife three different times. My first was before it was absorbed by Couples, and the next two times after. Each and every time I have been to Sans Souci, I have enjoyed great relaxation. Staff is truly wonderful, from bartenders to servers. Maybe a little too over-familiar once they get to know you.
There are several bars, and one that offers top shelf booze. Pools are beautiful. The best area to watch sunsets is the clothing optional beach.
Restaurants are acceptable. These are not 5 stars, but the food is adequate, especially breakfasts. They gym is also adequate which includes saunas only I used. I could stay here 10 days a year just to get away from it all.

  • Stayed: October 2012, traveled as a couple
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3  Thank Arthur R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

My husband and I stayed at the Couples Resort Sans Souci for our honeymoon. It was the absolute perfect vacation. Upon arriving we were greeted with a cool cloth and champagne. Our room was not quite ready so they held our bags while we enjoyed lunch at the Beach Grille. When we went to check in, they apologized for our wait and upgraded our room! It was hardly an issue to us, but the customer service they strive for was clearly impeccable. Throughout our stay the resort staff was all very friendly and personable. Many of them knew our names, what we were drinking, etc. There were many activities to participate in if you wished or plenty of space to lay by the pool, on the beach or in a hammock. The food was delicious at all the restaurants and the drinks were amazing! The scenery was spectacular and the overall feel was just very relaxing. Our room was kept very clean throughout our week there even with us constantly bringing in the sand. We had what we needed the entire trip. I can not think of a better place to spend with the one you love and we can't wait to return!!

Room Tip: Rooms are all of high quality.
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  • Stayed: June 2013, traveled as a couple
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4  Thank Kelsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

My wife and I just got back from Couples Sans Souci and we could not have expected anything better. This was our 5th trip to Jamaica but our first to CSS. We had done a lot of research before arriving but the pictures and reviews do not even really do this place justice. The staff and food were outstanding. The rooms were well kept and maintained and the service was exceptional. Casanova's was as good as any 5 star restaurant anywhere. The midrange restaurant Pallazina was very good for breakfast and lunch. The only complaint we had, and it wasn't really a complaint, was that sometimes the service at this restaurant was a little slow. It seemed to depend on who was working at the time. It was not bad but could have been a little better. Don't mean to be nitpicky and definitely didn't impact our vacation. We found that the Bella Vista restaurant, that didn't require a reservation, served just as good a selection as Pallazina and was right on the beach. Our room was outstanding and whenever we left for the evening we came back to find that the bed had been turned down and the drapes closed. We were in E block and the view of the ocean was magnificent and several evenings we sat on the patio listening to the concerts that took place in the pool area off the lobby. We were there for 10 days so we had the chance to attend two beach parties and one of the grand galas and they were all outstanding. We were there on July 4th and was pleasantly surprised that the resort had changed the night of the grand gala to that date and had an American theme. This was a very nice touch and definitely wasn't something we expected. The beach was as good as any that you will find on that part of the island and very well maintained. The front desk and tour folks were very accomodating and friendly. Someone asked us what we liked best about the facility and without a doubt it was the staff - especially Nicola. She was extremely efficient and friendly and made a great experience even better. Overall we can't say enough good about this resort and will definitely consider it again when we go back "home" to Jamaica in the future.

  • Stayed: July 2013, traveled as a couple
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2  Thank missouritraveler76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

My husband and I just returned from CSS on last Thursday, our 10 day stay was amazing. We stayed in the B block again, beachfront, and the view from our room was awesome, we had a wonderful view of the beach. Our room was neat and clean everyday thanks to our dear friend Donette in housekeeping, she made sure we had everything we needed for our room, she is an awesome and amazing person and has a heart of gold. Thanks to Anthoy and Easton for making me and my husband those awesome drinks everyday, and those Bob Marley's which wasn't to bad as most people say they were. Edgar made the best omelets and waffles for us every morning for breakfast, Vanya for always smiling and having the best attitude ever!!!!! The repeaters dinner on Wednesday was beautiful, we met the General Manager, the cooks, and some of the staff, they were all wonderful. The beach party on Tuesdays was great and so was the entertainment, they also had a Gala on the Fourth of July to celebrate our Independence Day, it was amazing as-well, there was lots of good food and good deserts. My husband and I did and excursion to 9 mile, THE BEST TRIP EVER!!!!!!!!!!!!!!!!!! I recommend this trip to everyone who visits Jamaica, it is worth it. We are definitely looking forward to going back home to CSS next year.
Stacy and Gerald

Room Tip: B block beachfront is the best, great view of the beach
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  • Stayed: July 2013, traveled as a couple
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1  Thank Stacy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Couples Sans Souci

Address: Route A3, St-Mary | PO Box 103, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Ocho Rios
#3 Romantic Hotel in Ocho Rios
#3 Luxury Hotel in Ocho Rios
#3 On the Beach Hotel in Ocho Rios
#3 Spa Hotel in Ocho Rios
Price Range: $326 - $947 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Couples Sans Souci 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci. ... more   less 
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Also Known As:
Couples Sans Souci Hotel Ocho Rios
Couples San Souci
Couples Sans Souci Ocho Rios
Couples Sans Souci Jamaica/Ocho Rios

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