My boyfriend and I stayed at the Village Hotel in Ocho Rios from Oct. 19 - Oct. 28 2012. I found this hotel on a legitimate website and it is representing Jamaicain tourism.
The entire time we were there nobody ever cleaned out or treated the pool. The one day we wanted to go for a swim my boyfriend had to clean out the pool himself.
There was also repairs being done on the roof that we weren't informed of beforehand. We were woken up in the morning to pounding over our heads and little pieces of woods actually falling on our heads. We had to go and ask to be moved to a room away from the construction.
Now to the main point of my complaint. I understand that no one could have known that a Hurricane would have occured during my visit. But the Village Hotel was totally unprepared for this situation. We lost power during the afternnoon of Wednesday Oct.24. The hotel had no backup generator so the entire place was in darkness when nightfall arrived. There wasn't even any emergency lighting in the hallways. At 9pm we were given one candle because thats all they had. We were staying in a rooom with a kitchenette and on Thursday had to throw away all of our food because the fridge had been without power for one day at this point.Power was restored on Friday but up to when I left on Sunday there still wasn't any hot water in the room.
On a couple different occasions my boyfriend went to the front desk asking to speak to someone about getting some kind of compensation for our lost money spent on spoiled food and to make up for our general discomfort. He was consistantly told that there was no one on site to deal with our issues.
- Official Description (provided by the hotel):
- The Village Hotel host 34 tasteful furnished suites ranging from standard to three bedroom suites. Our rooms are air conditioned and include Cable T.V., safety deposit boxes and telephones. Some rooms are equipped with their own kitchenette while other has their own private Jacuzzi. From our upper deck pool, you can have a nice “peek” of your surroundings.The atmosphere is laid back and friendly and is appealing to singles, couples and families looking for an affordable lifestyle. We offer and cater for: Conference facilities, graduations, weddings and honeymoon packages, day passes, parties, venue rental and customized events to suit your desire.We are located at 54-56 Main Street Ocho Rios, St. Ann. ... more less
- Reservation Options:
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- Also Known As:
- Village Hotel Ocho Rios
- Village Hotel Jamaica/Ocho Rios