Definitely a must do... but BE CAUTIOUS
I am not surprised by the terrible reviews. Although we had a great time we are 20 something year olds who are very active and athletic. I would never let any young children, older adults (who are inactive or unhealthy) or seniors do this tour. It's very poorly supervised and I can't imagine it would be easy for any emergency service to reach you if something were to happen.
I only saw a guide maybe 3 times on the 2+ hours climbing. There was a group of at least 100 people and they have you form a large chain. At certain points you need someone to pull you up to the next level, but often the chain of hands would break and you found yourself in a pretty dangerous situation trying to climb a 5 foot rock on your own.
Again a must do, but I did it once and probably would pass on doing it a second time.
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