Our room and the neighbours was burgled and ransacked during our 2 night stay, and the hotel owner treated us disgracefully. We were extremely shaken and concerned that this could have happened while we were there, which could have proved fatal.
The Owner, Mike, made no attempt to contact us, but instead heaped the burden on the Manager Karmen, who was overwhelmed. We requested to speak to him, where he proceeded to slam the phone down and was shouting. When we questioned him about the whereabouts of the security at the time of the incident, and whether there was any CCTV footage, he became defensive and said that I had insulted him.
Money, a laptop, cosmetic jewellery, shavers, cologne were stolen. The owner asked why had the items not been put in the safe, which was already filled with other valuable items. When reporting the incident at the police station, we were told that these robberies are happening too much at MYSTIC RIDGE, and they need to sort out their security. To date MYSTIC RIDGE cannot explain where the security was at the time of the break in. They would like us to believe that the robber/s scaled the wall to enter our room on the 2nd floor, climb over the balcony, rip off the patio door, then climb onto the neighbours balcony and enter their room. No evidence of a break in was found next door! merely items stolen. INSIDE JOB!!!!!!!!!!!????
Guys, while this MYSTIC RIDGE looks nice from the outside, SECURITY IS MINIMAL. What is the point if a place where you pay hard earned money for, is not safe and secure! Also i think they should write on their webpage, DO NOT BOOK IF ALL VALUABLES CANNOT FIT IN SAFE, LIABLE TO BE STOLEN.
As for compensation, the owner refuses to discuss it, slams down the phone. NICE
Below are pics of our belongings scattered, and the point of entry?
- Official Description (provided by the hotel):
- A modern gated complex complete with swimming pool, bar area, restaurant and tennis court. Air conditioned rooms with jacuzzi with king and queen side beds. Can sleep up to 8 people. ... more less
- Reservation Options:
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- Also Known As:
- Crane Ridge Hotel Ocho Rios
- Mystic Ridge Resort Jamaica/Ocho Rios