I reserved three rooms at Mystic Ridge Resort. I called the hotel from the U.S. to advise that my father recently had a stroke and was unable to walk for long periods of time. The reservationist neglected to mention that the hotel/rooms were situated on a steep incline. While they did reserve a room on the ground floor for my father, it was a strenuous walk for him at times.
The food was very good and we enjoy everything prepared! Unfortunately, the service was lacking. The waiters wrote everything down but still missed/forgot items requested. Breakfast started at 6:00am (if I am remembering correct). We got there 1 hour later and already, they had run out of a dish being offered.
The property offers no nightly entertainment or even attempted music playing from a tape or cd. There is basically nothing to do there. Sometimes a bartender was not available at the swim up bar during the day.
Overall, the rooms and food were a plus but the lack of anything happening to do on the property and poor customer service in the dining-room need a bit more work
- Official Description (provided by the hotel):
- A modern gated complex complete with swimming pool, bar area, restaurant and tennis court. Air conditioned rooms with jacuzzi with king and queen side beds. Can sleep up to 8 people. ... more less
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- Also Known As:
- Crane Ridge Hotel Ocho Rios
- Mystic Ridge Resort Jamaica/Ocho Rios