A group of 6 friends originally booked a week in January at the Sandals Dunn's River. We were unfortunately 'bumped' to the Sandals Ochos Rios (only 2 days before we left), but we were told the Resort was similar quality. We were given no choice other than to cancel and by this time we had all firmed up our work and childcare arrangements.
This hotel was not even close to the quality of the Sandals Dunn's River. We stayed on the Manor Side of the hotel so we had to take a bus to get to the beach -- it felt like we were commuting to work everyday!! And the beach was small and crowded -- not even close to the quality that we've experienced at other resorts.
The food was terrible. The rooms were ok but slightly dated. There were bugs in the room and stray cats wandering around all over the place -- including our balcony! The resort was messy and many of the staff were unpleasant.
Follow-up response to our complaints has been less than satisfactory. Based on this experience, we will never return to a Sandal's resort.
- Official Description (provided by the hotel):
- •Situated on over 100 acres of lush hillside gardens overlooking the Caribbean Sea•529 villas, luxury rooms and suites with fantastic mountain and ocean views•94 pools (7 large public pools), 22 whirlpools•16 dining options including room service for butler serviced suites•2 luxurious Red Lane Spas•Complimentary golf at Jamaica’s most elite and popular golf course, the Sandals Golf & Country Club (Transfers to the golf course are included)•Over 5,000 sq. feet of first class meeting and conference facilities•Recently completed US$60 million renovation/refurbishing exercise•Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Sandals Grande Riviera ‘Jamaica’s Leading Resort’ ... more less
- Reservation Options:
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- Also Known As:
- Sandals Grande Riviera Beach & Villa Golf Hotel Ocho Rios
- Sandals Grande Riviera Beach And Villa Golf Resort
- Sandals Ocho Rios
- Ciboney Ocho Rios
- Sandals Ochi Beach Resort Jamaica/Ocho Rios