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“Sandals is Grand!”

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Sandals Ochi Beach Resort
Ranked #6 of 35 Hotels in Ocho Rios
Reviewed April 26, 2013

Just returned from Sandals Grand Riviera. What a great time. You don't get better service anywhere. Everyone is so friendly. The resort is clean and recently renovated. Bishop the bartender is the best. (Why not?). Diedra at Valentinos is so sweet, I miss your smily face. You can't go wrong vacationing here.

Room Tip: Book the Great House Luxury room. There are alot of Butler rooms now but I dont want someone at my b...
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  • Stayed: April 2013, traveled as a couple
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1  Thank QweenBeeachMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,989 - 4,995 of 8,679 reviews

Reviewed April 26, 2013

We very much enjoyed our first visit to a Sandals Resort. We had a very friendly greeting and having checked in on line we were very quickly introduced to our Butler Jermaine who took us
to our room.
We found that everyone was really helpful and friendly and nothing was too much trouble.
We did find the split between the two elements of the resort not to our liking and it was something that we did not expect. Although the website does indicate two separate sides, it does not make clear that you have to take a bus to reach the other side.We believe that this should be made very clear on the website and brochure.
Apart from that we did enjoy our holiday and would try Sandals again but not Grand Riviera.
We should mention the outstanding service we received from our 2 Butlers Jermaine and Dwight and also the playmakers who organised the events around the pool area particulaly- Taneisha,
Joseph,Tashida,Raquel and pool attendant Melissa - all great people.They certainly assisted in
making it a great holiday.
Great selection of restaurants, some better than others, but good assortment of choice.
Sandals are well organised and do their very best to address any problems that you have.
I would happily recommend.

Eand A.

  • Stayed: April 2013, traveled as a couple
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Thank AAW45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

This is our 3rd year in a row coming to this resort and we LOVE IT! This year our villa was upgraded to butler service and we requested the butlers we had on our honeymoon 2 years ago Nicola and Calicia they are AMAZING!
We made a few requests including our butlers, main floor room in our villa, and Doreen and Oswald (Ozzy) as our massage therapists. All of your requests were granted and very much appreciated! These two are AMAZING massage therapists! I am a massage therapist myself so my hubby was wanting me to massage him I told him we have a couples massage credit and we did upgrade to an hour...he LOVED it! I had Doreen and Ozzy last year for a 4-hand massage and it was BEYOND AMAZING! They work GREAT together!
As for the bartending staff...we LOVE them...Ricardo (at the manor house main bar) has been our favorite since we started coming there. Then last year we met Sheldon that worked with Rikki (Ricardo) in the Manor house last year and at the Sundowner (Rivera Side) and the manor house swim up bar this year...Basil we also met last year and saw him again this year at the manor house swim up bar...this year we met a young 19 year old fun bartender at the manor house main bar names Terique he reminds us of all 3 other bartenders in the sense of whenever we were getting low he was always there to make sure we were doing good and if we needed anything! WE LOVE YOUR STAFF!
Now for the staff we hung out with the most! Also one of the main reasons we can not get enough of this resort Sandals Grande Rivera...at first we planned on going to each Sandals resort to see what we liked best, but the first year we got married at Beaches Boscobel (now beaches Ocho Rios i believe) and as soon as everyone left we spent a few short days at Sandals Grande Rivera. We decided it was not long enough since we did not see the whole place...we only got to dive a couple times that first year. We came back last year 2012 and THEY REMEMBERED US! That just blew us away we could make such an impression on these guys and only be with them a couple times! This year and last we dove a TON! This year 11 times in the days we could dive sometimes 2-3x a day...So, these very special people that we LOVE so much are

Kevin-he was my instructor for my advanced scuba certification this year, an AMAZING guy!
Semaj-This guy was just always happy dancing singing, truely a super fun and funny guy...he always had us laughing!
Mouse- he was pretty funny also anything we needed he was there
Dennis-took us on the Devils Reef dive and always would say Miss Jen how you doing today
...always had a smile on his face!
Richie-This guy was cool, he literaly gave me the shirt off his back! I really wanted the black rash guard and the did not have t in my size...he wore my size and the writing on the sleeve was pink! Which I love...so he washed it out and had it ready to swap after my dive! As for our pictures with him we took all pictures at the end of the day before we left and he had to go get ready..lol...mr suave :)
Ike and Jeno- were mainly working with the new divers so sadly we didn't really get to hang out and dive with them this year, but did get to see them.
More Dive staff...the Captians of the dive boats were AWESOME!
Winston-fun guy and pretty funny also
Clayton- (tall P) was a TON of fun!
We got some good pictures with and of these guys...I also facebooked some of them and the day after we got home Clayton messaged me saying they hope we had fun and they miss us already! These guys are AMAZING! They always remember us and even think about us when we are gone! Sad to see Shavone left and went to Beaches Ocho Rios since we also keep in touch with him throughout the year.

I must say your staff has ruined it for us to go anywhere else ;) In a good way! Sandals Grande Ocho Rios feels like home away from home for us! So when you say WELCOME HOME when we get there that is exactly how we feel!

Jenny Wolfe

  • Stayed: April 2013, traveled as a couple
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1  Thank jennymassage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

We were long overdue for a getaway from the pressures of work and family but were finding it hard to find the time to plan something. Finally I took the bull by the horns and booked a week at Sandals Grande Riviera, in Jamaica, through the Sandals website. I have never been to Jamaica so I did not really know what to expect. Fantastic: From the moment we landed and were whisked to the Sandals lounge at the airport, to our arrival at the resort to be met by Stanford, one of our personal butlers, we were well looked after. Our butlers (yes - we had two!) Stanford and Joseph took extremely good care of us. It was hard to leave them behind when we left. They made sure we were set up on the beach each morning with refreshments, brought us our lunch, made our dinner reservations, brought us afternoon snacks and left us many nice surprises in our room each day. That was the pattern for the entire week. About the resort: We stayed at the Riviera Seaside (the ocean side), and spent most of our time on the beach, relaxing. The property and grounds were well maintained and beautiful. Occasionally we would walk to one of the pools for some exercise, slip into the water and swim up to the bar as we "needed" a refreshment. Our favourite restaurant was Kimonos (fun Teppanyaki table), followed by Valentino's, but all were good. We felt we had special treatment from all the resort staff wherever we went. Talk about wonderful customer service - nothing was an inconvenience. We ventured to the "other side" several times (had a dip & refreshment at the Manor pool). Travel between the sides is by shuttle, which was never an issue for us - there is one every few minutes. We only did one off-resort trip (Bob Marley 4X4 tour - very interesting) and a Sunset Cruise (a real blast). Sunny every day with temperatures a constant 31-32C degrees - who could ask for more. All in all this was a wonderful "escape" for us which we are anxious to repeat in the near future.

Room Tip: We had an Oceanview Butler Suite which was located at one end of the building, above the main restau...
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  • Stayed: April 2013, traveled as a couple
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1  Thank mtl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013 via mobile

Wife and i decided to take our second sandals trip. This was for our 3 year anniversary. Our first experience was sandals in the Bahamas. First be prepared to wait when you arrive to Jamaica. Customs was slow and there was no ac. Speed into the sandals check in area. . It was very nice, comp beer and clean restrooms. Men with carts will be waiting to take your luggage from there. They expect a top cause they are not employed by sandals. Bus driver to sandals also not employed by them. Tip as well. 1 hour 45 mins trip to sandals. 1 stop for over priced red stripe. Greeted with cold wet towel to clean up with. Check in with Champaign. Taken to room. In the way you will see beautiful landscaping and lush gardens. Coi ponds are everywhere. Rooms are nice (depending on what level you get). We had cheaper room with no wet bar. Highly recommended you stay on the ocean side. The other side requires you to take a shuttle across the street. It's a hassle. Made our way down to the swim up pool bar (behind stage). Bishop was our bartender and he was fun as heck. He has a heavy hand at the bar. He likes to say"why not" a lot. He is by far one of the most fun bartenders there. Beach grill was really good. Open from 10p to 6a. Great late night foods and lunch. Do the hobie cats. They are amazing. Snorkeling was great too. The water is very clear and reefs and fish are plentiful. Felt very safe. Also recommend mystic mountain. Do the combo pkg. Very amazing. Probably the best part of our trip. Food was all good. Soy sushi is amazing! I hope you enjoy your time as much as we did. Highly recommend this sandals to anyone wanting a great late night sandals experience with plenty todo. Thanks for reading. If this helped you please like.

Ben

  • Stayed: April 2013
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6  Thank Destin001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

Only had time for 4 days, but it was a great 4 days. The rooms was very nice. Spacious and very well maintained. The grounds were beautiful. 2 resorts in one. We took the shuttle up the hill and checked out the mountain resort side. It was very nice. Had lunch up there. But we preferred the beach side. That's what we went for. Sitting on the beach with a good book or next to the pool with a good book and a drink in hand was our idea of vacation. All the restaurants were very good. The staff is very helpful and ready to please. I will definitely go back.

  • Stayed: April 2013, traveled as a couple
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1  Thank LauraLee1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

We were persuaded by our agent to try this place after we spent last year at Sandals Whitehouse.i have today that we were very disappointed on arrival. We stayed on the beach side and the rooms were newly appointed but small and ordinary. Our view of the gardens was pleasant. The property is lush and the vegetation stunningly beautiful.

The staff we found quite pleasant except for the hostess at the Italian restaurant who was like a Nazi. She was curt and unfriendly. We particularly liked Nerol, Junior, the hostess at the main Seaside rest; Marvelene and Kareem a swwt waitress there. On the beach Tenicia was amazing; personality plus. We also enjoyed Nemo at the sea spots facility. Archibald was a real gentlemen and a pleasure to meet.

The upper property and pool were nicer than the beach side. The shuttle was quick and easy to use. The pier was fun to use. However the beach is very small.
The stray cats put me off and were repulsive to see in the poolside restaurant.

I loved the variety of pools, overall friendly staff, availability of chairs and lush gardens. However, it doesn't hold a candle to Sandals Whitehouse.

  • Stayed: April 2013, traveled as a couple
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1  Thank Lynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Ochi Beach Resort

Address: Main Street | P.O. Box 771, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ocho Rios
#4 Romantic Hotel in Ocho Rios
#4 Top resorts Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
Price Range: $372 - $1,042 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandals Ochi Beach Resort 5*
Number of rooms: 529
Official Description (provided by the hotel):
•Situated on over 100 acres of lush hillside gardens overlooking the Caribbean Sea•529 villas, luxury rooms and suites with fantastic mountain and ocean views•94 pools (7 large public pools), 22 whirlpools•16 dining options including room service for butler serviced suites•2 luxurious Red Lane Spas•Complimentary golf at Jamaica’s most elite and popular golf course, the Sandals Golf & Country Club (Transfers to the golf course are included)•Over 5,000 sq. feet of first class meeting and conference facilities•Recently completed US$60 million renovation/refurbishing exercise•Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Sandals Grande Riviera ‘Jamaica’s Leading Resort’ ... more   less 
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Also Known As:
Sandals Grande Riviera Beach & Villa Golf Hotel Ocho Rios
Sandals Grande Riviera Beach And Villa Golf Resort
Sandals Ocho Rios
Ciboney Ocho Rios
Sandals Ochi Beach Resort Jamaica/Ocho Rios

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