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“Worst bathroom ever”

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Sunscape Cove Montego Bay
Ranked #12 of 61 Hotels in Montego Bay
Certificate of Excellence
Singapore, Singapore
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Worst bathroom ever”
Reviewed July 21, 2014

Having spent a week at their sister resort Sunset at the Palms in Negril, we figured we'd try this hotel before our departure due to its proximity and free transfer to the Montego Bay airport.

Oasis at Sunset is the quieter relative of Sunset Beach Resort & Spa next door, but are essentially one in the same, you can go to and from both resorts as they are connected - only differentiator are the wristband colors. It's a very family and children oriented megaresort, with a pirate-themed water park and constant stream of activities for all ages, it seems impossible to get bored here.

Booked a club room w/ king bed, and the room itself was unremarkable and generic - but after a full day at the beach/in the sun, it was nice to come back to. Also, having spent nearly two weeks in resorts with mosquito nets and spraying OFF! every hour, there were no issues with pests or noise, which was heavenly.

The bathroom was an utter and complete disaster - with gaudy florescent lighting, cheap plastic shower gel/shampoo pumps attached to the wall, and was small enough if you outstretched your arms and spun around, you'd hit something. The only positive is the bathroom has a box of Kleenex so you can safely cry over the injustice of using this prison-inspired crawlspace (and this is coming from someone who has no issue with economy class seats).

There's a ton of options for food, which other reviewers have gone into better detail in. Service was stellar - especially the food and beverage staff, who were pleasant, conversational and on point. Thank you to Paul and Kadesha for impeccable dinner service, and staff at the beach and pool bar for always knowing when to refill my rum punch.

I'm not a fan of megaresorts and super touristy hotels like this, and wouldn't return again as I prefer smaller, more couples-oriented resorts for vacations - but it was a rather positive experience overall - minus a point for the ugliest and smallest bathroom I've seen in recent history.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank grumpykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (519)
Date | Rating
  • Dutch first
  • English first
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English first
Inglewood, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 19, 2014

I originally booked at the Sunset Beach Resort. There was an issue with the pipes in my room on the 4th floor so they moved me to the Oasis. This place is beautiful. The grounds are beautiful. The staff are so kind and helpful. The food was great. Their fine dining hotels were such a joy to eat at. Sunset beach hotel does not have refrigerators in the room. The Oasis does. My room was awesome. I opened the sliding door took 4 steps and was on the sand in front of the volley ball court on the sand. I must tell you the gentleman who instructed the volley ball morning games was funny as heck. Talked smack to every in a funny way. I didn't play but would look forward to sitting on my balcony and watch him talk mess to everyone. They loved this guy. I really liked this place and loved that when you stay at the Oasis you get to use the Sunset Beach Resort for additional meals and all their services. My only complaint was my room was a bit small HOWEVER they have huge family rooms as well. Those rooms have a huge bed and a bunk bed for the kids.

Room Tip: If you have a family get the room with the bunk beds. Very spacious
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  • Stayed July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Tswifey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2014

The service was excellent; the staff very accommodating; stayed in the cabanas on the beach; the rooms were a bit small but very clean; the food is excellent; great location. Unfortunately we had to leave early, had an emergency back home, the staff and management was most helpful.
beaches and pools, wonderful. The entertainment could use some improvement. They did have a steel band performance though that was excellent and we hated to see them leave the stage. We shall return!!

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank gwilson56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2014 via mobile

The oasis was everything we expected and more. Our Group of 8 was pleased with food choices, beaches, pools, cleanliness and options. We did massages, parasailing, dolphins, Dunn river falls and margaritaville. The staff took care of all my sons as the came and went. And they said the drinks were great, too!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank valencia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 12, 2014

We stayed at the Oasis in June and it was fabulous . Staff are excellent , very friendly and most helpful , each going the extra mile to ensure everything is perfect. We stayed in the East wing which was lovely and quiet and steps away from the beach . Breakfast at the Terrace was a wonderful way to start the day , food was some of the best I have ever tasted whilst in Jamaica ! . Can't wait to return as this is amazing hotel and would recommend it to anyone who is seeking that extra special and memorable vacation

  • Stayed June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Lesleyxanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathroy, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 9, 2014

We had an amazing stay at the Oasis in Feb 2014. Age ranged from 3 months old to 64 years. Our room was small and outdated but did the 4 of us just fine. We stayed in the west wing so we could be close to the pool for the kids. My in-laws stayed in the east wing which was nice and quite for them. The kids ( 13,10,4) Loved the two water slides and we all enjoyed the lazy river :) The private beach was very quite and well groomed! Bring water shoes though, the weeds are full of sea erchins and other sharp sea life. We loved the snorkelling right at the beach! We saw a lionfish, puffer fish, starfish, jellyfish,some type of sword fish, blue and yellow fish, and a tiny octopus in a pipe!!! In my opinion it's not a good beach for someone that likes to be able to walk out and just feel sand on their feet.
The food was fantastic at The Terrace! The asian rest. was awesome! The grill was where we ate most of our lunches which was pretty tasty. The kids loved the ice cream machine there too!! The buffet was also a great place to eat in our opinions!
Nadeen would find us us everyday and make sure we wanted for nothing! She was truly AMAZING !!!! Our whole family thought she really made our vacation so relaxing! We would love to go back!!!

  • Stayed February 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank 21Mame21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 6, 2014

The Oasis was certainly a surprise! Almost everything about our week at the resort was perfect. The staff "bent over backwards" to make sure that we wanted for nothing. Each member was friendly and extremely helpful. The food was the best we've ever experienced while on a Caribbean vacation. The restaurant served breakfast, lunch, and dinner and there were enough choices that you didn't need to repeat a meal. Being able to use the facilities at Sunset Beach was a bonus, as The Oasis doesn't have it's own pool. It does have a private beach, but needs work as it is somewhat rocky and the sea grass is very close to the shore. We stayed in the east wing in a cabana room which afforded us the luxury to simply open our patio door and basically walk right onto the beach! The rooms were small. but efficient with comfortable beds. Our only disappointment was the small size of the bathrooms which need updating. We are definitely looking forward to another delightful vacation at The Oasis.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Cove Montego Bay

Property: Sunscape Cove Montego Bay
Address: 1 Sunset Boulevard | Montego Freeport, Montego Bay 33565, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 61 Hotels in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunscape Cove Montego Bay 4*
Number of rooms: 122
Official Description (provided by the hotel):
As an all Sun Club resort, Sunscape Cove Montego Bay offers an enhanced Unlimited-Fun(R) Caribbean escape, where everything is included. These charming beachfront accommodations, featuring 122 newly renovated rooms with chic décor and a Caribbean flair, are surrounded by Montego Bay Marine Park, Jamaica's fully underwater national park, on a private peninsula along a white sand beach. As well as enjoying full access to Sunscape Splash Montego Bay next door, where you will find dining, bars, lounges, the expansive Pirate's Paradise Waterpark and more, you will also receive special check-in and checkout with concierge service, complimentary room service (7 a.m. - 11 p.m.) and an upgraded mini-bar refreshed daily. Kids will enjoy cartoons, milk, cookies and other special treats in their room. Two restaurants and two bars, as well as a Sun Club Lounge with complimentary Wi-Fi are available exclusively for Sun Club guests of Sunscape Cove and Sunscape Splash. Eight dining options, seven bars and lounges, the Explorer's Club for Kids and Core Zone Teens Club, daily land and water activities, live music and local entertainment provide Unlimited-Fun(R) for everyone! ... more   less 
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