Recently returned from a 2 week stay here and this has to be the best hotel I have stayed at.
Firstly incase anyone reading this stayed in room 3053 prior to 10th March, I found an item of jewellery in the safe and handed it into reception.
The hotel is less than 10 minutes from the airport so you do hear planes throughout the day but this is no big deal.
Checked in by Ian in reception who was really welcoming and explained abit about the hotel.
Room was in a good spot on the top floor over looking the courtyard with a partial ocean view. It was always spotless and had clean towels daily, the maids did an excellent job.
The food was fantastic, always hot, fresh and plenty of choice. The buffet was closed several times a week just in the evenings but the a la cartes were open and you can eat next door at the other riu hotel. We did try this once but it certainly was not upto the standard of the food at the palace.
We ate at the steak house, zen and krystal all of which were very good. They don't have a reservation system in place for these so its first come first served. However quite a few of the Canadian guests didn't seem to grasp this concept and felt it was ok to turn up and just jump to the front of the queue in front of people who had been waiting 10-15 minutes for the steak house to open!
The staff at the buffet restaurant during breakfast and lunch were amazing. They could not do enough for you and the service they provided was first class. In particular Ryan, Morris and Denoy. And not forgetting Nathan at the steak house. Look out for these if you visit because they are fantastic.
The pools are spotless, cleaned every day by the lifeguard early in the mornings.
The waiters around the pool and beach area are also very good, always making sure you had a drink especially Natasha and Clive they were great.
The entertainment team were also fantastic, really friendly and great fun but they don't pester you if you don't want to get involved either. Theres not much entertainment in the evenings at this hotel but you can walk 2 minutes next door for their evening shows. A couple of times a week there were a band in the Aqua bar, they were very good.
This would be a place i would return to, it was an amazing holiday and it was great to meet all the lovely staff who work so hard to make this place live upto its name of the Palace.
- Official Description (provided by the hotel):
- The 4-storey hotel with a total of 238 guest rooms is located directly on the beach next to the hotel Riu Montego Bay * The vibrant city of Montego Bay is 4.5 km away * The guests of Riu Palace Jamaica may use the facilities in Riu Montego Bay, except breakfast and dinner meal * Airport Sangster International Airport Montego Bay (MBJ) 2.7 km approx. * Main building 4 floors - 238 rooms * Annexed building 3 floors - 51 rooms * Credit cards accepted: Visa, MasterCard ... more less
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