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“Absolutely horrible service in every way”

Club Mobay Departure Lounge
Book In Advance
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$30.00*
and up
Club Mobay: Sangster Airport VIP Arrival and...
Ranked #6 of 81 things to do in Montego Bay
Certificate of Excellence
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Attraction details
Owner description: A uniquely Jamaican, first class lounge experience. Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
Reviewed April 23, 2017

While I never got the opportunity to use this service, they did charge me for it. I requested a refund over a week before my vacation and they refused it. After several angry emails, they said I could fill out a 'credit card authorization form' and they would refund me. I filled out the form and returned it. Once they received the form, they said they couldn't refund me because I had booked the service through some fictitious booking service (of their own invention) which I had never heard of.

Their representation of 'easy cancellation' is absolutely fraudulent.

If there is any chance you won't arrive on the correct date (like if your Grandmother is in the hospital) don't pay for this service. They WILL NOT issue a refund for ANY reason.

1  Thank Donnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"through customs"
in 817 reviews
"worth the money"
in 527 reviews
"fast track"
in 380 reviews
"sandwiches"
in 405 reviews
"sushi"
in 244 reviews
"free wifi"
in 377 reviews
"security line"
in 157 reviews
"arrival service"
in 154 reviews
"comfortable seating"
in 127 reviews
"food and drinks"
in 437 reviews
"full bar"
in 135 reviews
"flight home"
in 173 reviews
"hour wait"
in 84 reviews
"leaving jamaica"
in 116 reviews
"free drinks"
in 154 reviews
"finger food"
in 237 reviews
"long line"
in 133 reviews
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1,760 - 1,764 of 8,349 reviews

Reviewed April 23, 2017

This is a good use of $80.00 as it prevents you from waiting in lines for immigration and gets you into a lounge for a few drinks before your plane takes off or your van gets to the airport.

2  Thank J0hnPM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2017

I've been using both the Arrival and Departure service for several years, and I consider it an "Investment" rather than an expense. Three flights had arrived just before ours, and yet, I was through Immigration, Customs and outside getting into my cab in less than 20 minutes, despite the huge line-up in the arrivals area. The staff has always been so courteous and helpful. On my "Departure", my flight was 2 hours late, and the comfort, convenience and relaxed atmosphere of the Departure Lounge was such a welcomed escape from the hustle and noise in the airport. A great way to start and end any trip to Jamaica.

3  Thank Canucks_from_Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2017

It is a nice addition to the airport of Montego Bay Airport, especially when the airport is busy. It gets you through the Security line much faster, and you can hang at one of the Mobay Club levels for snacks and drinks. This is great particularly because the tour operators always pick you up way before departure time. Is not cheap though for what you get, but we would do it again.

2  Thank FsGlobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 22, 2017 via mobile

Upsold this by the rep at our hotel (like most other things it was completely exaggerated) we bought it as it was only 30$ each and we felt we would need some 'luxury' on our way home. The bar staff weren't friendly at all, the place was old and dated, and the food was horrible and unhygienic. I seriously wouldn't bother, spend the money on a nicer dinner in the airport instead.

3  Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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