We stayed at SWO for our honeymoon from Oct 12 - 17th 2010. Stayed in a Preferred Club Jr suite room 1321.
Room - Very nice, bed was extremely comfortable, refrigerator never got truly cold but it was kept in a cabinet with no ventilation so if you leave the cabinet door open it helped. The view from the balcony was fabulous. Great sunsets. The soaking tub large enough for two. The bathroom was nice but not as private as a closed door. The door to the shower and toilet were frosted. This did not bother us at all but if there was anybody besides us in the room then I would want more privacy. We had to keep asking housekeeping for more shampoo, soap and shaving cream because they did not replenish every day. When they did bring some it was put in the room service cabinet - where the dirty dishes go - so we did not find it for two days - when we ordered room service and saw everything we had been asking for in there. The guy who stocked the mini bar went and got us some soap one day. The Jacuzzi tub in the bathroom was great - try putting some shampoo or shower gel in it and turning the jets on. We did, had bubbles everywhere and couldn't stop laughing. I brought a citronella candle because I heard about the mosquitoes. We didn't need to use the candle until the last night as we never saw any mosquitoes around and we were on the balcony a lot.
Food - I was not impressed with any of the food in the restaurants except the breakfast buffet in the World Cafe and the apps at the preferred club. The waiters would ask us if we wanted coffee or tea, we asked for hot tea and always got coffee so why ask? My husband thought the food in the restaurants was all good. Room service was awful except for the steak which was good. I didn't notice it taking any longer then usual. One late night room service brought us the wrong order but we were so hungry we ate it instead of calling and sending back. An hour later they called and said they got our order wrong. Our correct order was outside the door and would I open the door and let the room service guy in. I told him I didn't want it anymore. The preferred club always had different foods and sweets during the day and night which I thought was very good - so I stopped there every time I came and went from the room.
Drinks - both the red and white house wines were terrible. It was hard to get a beer that was truly cold and every time we wanted water no one would have any so we had to go back to the room to get some. The champagne in the preferred club was good and tasted a lot better than what they served in the bars and restaurants although they said it was the same. All the mixed drinks were great especially at the Barracuda bar. Harry or Joel made me a Dirty Banana the first day I was there and I was hooked on them the rest of the week. My husband would ask them to just make him anything and they would always concoct something new every time. He finally got his "WOW" factor drink when Michael made him something the last night we were there and now I can't remember what it was. Minibar in the room was well stocked with whatever we wanted - the minibar restocking dude asked what our preferences were the first day we were there and took care of us everyday after that.
Service - All excellent. Everyone was so friendly everywhere we went. See Joel at the Barracuda bar - he was the best and took very good care of us the whole time we were there. The other workers at the Barracuda bar were exceptional also - Harry - shot time!!, Michael, Orville and Lecretia - smile & show your dimples. We tried the other bars at the resort but liked the bartenders from the Barracuda best so we stayed there for the duration. The waiter in the preferred club was also very good and I apologize for forgetting his name. He took care of us also.
Leaving the resort - It is very expensive to go anywhere off resort property. It is advisable to get an escort and you will be paying a lot for it. We got very lucky and found Alton who was our own personal taxi driver and took us up in the jungle and showed us around all the places off the beaten track. He was very knowledgeable about all the local things we saw and was able to answer my husbands 3 million questions with NO PROBLEM. He was a great tour guide and took us back to the airport for a tearful send off. Thank-you Alton you are the best. Respect! Alton works for Maxi tours so call and ask for him.
The life guard, Michael, showed and told us about the protected marine park that was attached to or next to the resort. We did some snorkeling over there and saw lots of really cool stuff - thanks for the tips Michael.
Nightlife was so-so but we were so tired by the end of the day and there were never any seats so we didn't stay long.
Overall we had an excellent time and would highly recommend SWO. I do not think it was a 6 star resort but we didn't pay a 6 star price either. I felt like we got our money's worth and then some.
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