We were in Wild Orchid from Oct 12-20th. We were traveling with another couple and have been traveling together for 13 years.
I will be an honest as I can about the resort as I would expect the same from others on T.A.
Prior to our arrival I had communicated our information that we were preferred members and had provided our preferred numbers.
On arrival, we come to find out after about 15 minutes of waiting to be helped that we were not placed in the preferred building even though we were members. Needless to say we were upset as I had confirmations in e-mails. We were then given flowers and still told sorry....no rooms available but if some become available they would let us know, well that never happened AND the flowers were already flowers that are placed in all rooms, what an insult!
We checked into our room, and I will say the rooms are exactly as pictured on their website, very spacious and very clean, the air conditioner can be a challenge but it did work. The ceiling fan in the room made a horrible loud noise and we did call about that, but it was never fixed.
On the first evening, my friend fell in the area of the shops, there is a step down into the courtyard which is not marked (very dangerous), she badly sprained her ankle and we had to call the nurse and doctor, she was given mediaction and the nurse wrapped her ankle, her husband went to get a wheelchair at which time he was charged a $250 deposit and told the chair would cost $25 a day!!!! This is just unacceptable!!!!! The hotel would not cover the charges and accept any responsibility, clearly this area is not well lit and the step-down is not marked. My friend had to use the wheelchair our entire 8 days!!!! The bill costs them over $500 for the doctor and chair, again nobody called our friends about her accident, a staff person came the first night and then no other communication. This put a damper on our vacation, but we tried to make the best of it.
The food was good in most restaurants and we do like that you do not have to make reservations.
The drinks were good but at times they ran out of certain top shelf alcohol, at least that is what they said. The house wines are not good, need to find a better one.
Overall, the resort itself is nice but there are still many service issues that need to be addressed. Our expectations were not met and the check-in left a negative feeling among us. They told us they were full and we then talked to people int he preferred building who said they were not full at all, it never appearred crowded to us. We have stayed in Secrets and Dreams before and they accomodated their guests much better than the W.O. I guess what is really missing here are those personal touches that other Secrets and Dreams go out of their way to make you feel at home! I cannot recommend this hotel until they improve on some of these issues.
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- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay