We stayed at SWO Sept 23-30. We took our adult kids with us so there were 5 of us in 3 different rooms.
I will start with the positives beautiful location. Views are wonderful. The beach does have some issues but was still great. Pool area great and lively they do have some problems with playing the same music over and over but overall was terrific.
We arrived about 3 check in was quick and easy. We were told they were still serving lunch and went to grab some at the Oceana grill. Husband ordered jerk chicken, 3 of us ordered hamburgers and 1 BLT. Waitress came back and said they were out of jerk chicken and only had 1 hamburger WHAT? I should have realized then that this was going to be how the week would go. I don’t think I have ever heard the word no or were out of that more then I did from secrets staff.
Housekeeping was non existent. When we arrived had to ask for robes took 2 days to get them. Our floors were never swept or moped the whole time we were there. Bathroom not cleaned at all. They made the bed and left clean towels that’s it. I asked for drinking glasses for 4 days and finally gave up. I ask to have in room coffee station refilled they gave us cups and that was it. I asked again for coffee they gave me decaf when I said no I wanted regular they said they were out. We enjoyed the room service breakfast most mornings but one morning called and requested bagel with cream cheese when they brought everything they said were are out of bagels, yet we go down to breakfast and there is about 30 bagels sitting in a basket.
Was at the pool bar and ordered a dirty bananas drink mind you I had been drinking these all morning and the bartender said sorry we are out of bananas, once again WTH. Got out of the pool to rethink drink option and a server came and asked if I wanted a drink told her what I wanted and low and behold if she did not go to the same bar I just came from and brought me one. Thought they were out of bananas? I think if they are not interested in helping you that is the standard reply.
This all took place before the TS hit so that was not the cause. Now on to the storm, they have no way of controlling the weather but the water standing in the hallways is an accident waiting to happen. There was at least 2 to 3 inches of water standing in the halls that you had to walk through to get anywhere. I now know why when you check in you sign a waiver saying secrets is not responsible for any accidents because they know one is coming and trying to protect themselves and not the guests. During the storm I was looking for an umbrella (one comes in closet in room but we didn’t have one) so we could go to dinner. All of the other guests and employees had secrets umbrellas and I went in search for one and was told they were out. I went out the front door and asked someone else about an umbrella; he looked at me and then looked at an umbrella leaning against the wall and said no, no umbrella. So I guess what there saying is its ok if the guest gets wet as long as the employees don’t have to.
This was our third trip to Jamaica and the worst resort we have stayed in. I believe if this resort wants to be a five star they have lots of work to be done. The Wi-Fi you must pay for at a cost of $15.00 per day is a total rip off, maybe it will work and if it does it moves as slow as dial up or maybe it wont. Doesn’t matter they don’t care. We paid a lot of money to stay here and IMO it is not worth it.
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