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“Piece of heaven”

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Secrets Wild Orchid Montego Bay
Ranked #10 of 63 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Pittsburgh, Pennsylvania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Piece of heaven”
Reviewed January 19, 2014

My boyfriend and I decided on this resort because we absolutely adored the Secrets Maroma in Mexico. Needless to say, we were not disappointed.

We had a Preferred Club swim up suite with an ocean view, and let me just say, it was my perfect vacation. We arrived at the resort and were whisked right away to the Preferred Club. The concierges knew we were returning Secrets visitors and put a banner on our door with a complimentary bottle of rum and cheese/fruit platter before we even got to our room. How sweet and perfect snack to welcome us! We definitely took advantage of the Preferred Club. My boyfriend constantly got snacks and food while I started every morning with a mimosa.

The swim up suite is the best thing we could have done. I loved being able to have the pool right outside my room. All I had to do was walk down my patio steps. Even better, the beach was only a few steps away from my suite so we had perfect access to everything. I never had to move from my raft for drinks either. The service was prompt and the staff were all so friendly! The beach and pool in the Preferred Club are definitely quieter, but the main pool and beach are just a few steps away.

The food was great! We typically try to eat as healthy as possible and we loved that each restaurant had so many different options for us to choose from. As everyone says, you MUST try the jerk chicken from the cart! Absolutely amazing. We couldn't get enough of it.

We did the Bob Marley excursion while we in Montego Bay. While we enjoyed the excursion, I think we expected a little bit more from it. But for the most part, that's the only trip we took. We normally enjoy doing more, but we chose to just stay on the resort and relax this time. Loved the activities they had all around the resort, especially yoga at sunset! Of course, Monday Night Football was great being able to sit on the beach and watch the game with all the other guests out there. We also loved the talent show and all the performers. What better way to end the evening by just walking along the beach and enjoying drinks with other patrons. Everyone is so mellow and just relaxed, it's so refreshing.

We're already looking forward to our next vacation which will most likely be another Secrets resort!

Room Tip: If you enjoy the pool and splurging a little more, the swim up suite in Preferred Club is so worth i...
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  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, January 21, 2014
Dear Guest:

Thank you for taking the time to share your experience with us via Trip Advisor. We are so very happy that your vacation time was well spent and that you enjoyed our Resort and our offerings to the extent that you did.

We appreciate that our Entertainment Package was to your liking and that we provided enough of a variety to keep you entertained.

Thank you so much for your patronage and loyalty and we do look forward to hosting you once more .

Warm regards,

Caulette Mornan
Social Networking/eConcierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Edmonton
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 18, 2014

Just returned from a week long vacation @ Secrets Wild Orchid and all I can say is WOW!!! Don't pass up this resort if you are looking for a great place to stay in Montego Bay. Very close to the airport, large modern rooms with comfortable beds, incredible views, friendly staff. We stayed on the second floor rm 2212 and overlooked the ocean. The only complaints I have is the lighting in the room was very dim and our room wasn't cleaned on 2 of the days. Asked for clean towels and all was good - nothing that ruined my vacation. Service everywhere on this resort is exceptional. We enjoyed spending our days at the swim up bar where we were treated like royalty. Special mention to our favorite waiter Leo! This guy is an energizer bunny!! Our group of 8 were never without a drink!! Kadisha, you are amazing! Never forgetting a face or what anyone drank. Also a shout out to Sherice, Alvin, Harry, Tia Maria & Sparks. These people truly make this resort an awesome place!! Enjoyed the restaraunts (especially Italian and Himitsu) and the evening entertainment was great (loved the steel drums). Will definately be back......

  • Stayed January 2014, traveled with friends
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Helpful?
2 Thank Steiner_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 18, 2014

We stayed in the regular area of Wild Orchid, but requested a higher room overlooking the pool (best view). We stayed in 2525, this room was perfect if you want to sit on the balcony, see the excitement at the pool, and just look out over the ocean. We also paid to upgrade to get Preferred privileges, which meant we got to use the pool and beach in the preferred areas at both Wild Orchid and St. James. Those areas are quieter, and could be more relaxing, but we also loved the fun, music, and games at the regular pool. We also liked being able to access the upgraded alchohol and snacks available 24/7 in the preferred areas.

The staff was amazing. I have never met friendlier people. The spa was great. We had massages and pedicures. When we upgraded, we also got over $100 of coupons to use in the spa.

As for the food. We read the negative reviews before we went, and laughed at how picky people are. Yes, this is an expensive place, and yes, it is a luxury hotel. That being said, it is also all-inclusive, and I would guess they have over 1000 people to feed each night (and day). I would compare it to cruise food. Some of it is excellent, and some is ok. The great part is, if you don't like something, just get something else!!! We found something to love at each restaurant we went to, and we went back to the Italian twice in our short stay. If you like REALLY good wine, you will have to buy it...again, if they let everyone have a bottle of expensive wine included in the price, they wouldn't be making money. We like good wine, and had no problem paying for it. The prices were no worse than a nice steakhouse in the US. The servers everywhere were so nice and accomodating.

Bring $1s and $5s. Tipping is not required, but we did it, and our $20s went fast! We got a private car through Amstar, and our driver had us from the airport to the hotel in less than 20 minutes. Not sure about the Mobay club on the way back. We went in and had a beer, but weren't waiting at the airport for 2 hours, so we moved on to our gate.

Overall, this is an amazing resort, and we are already planning our next vacation (we got back less than a week ago!!). Enjoy!!!

Room Tip: 2525--highest floor, center of resort, overlooking the pool and the ocean.
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  • Stayed January 2014, traveled as a couple
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Helpful?
2 Thank jenmbrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 17, 2014

This was my husband and my second time in Jamaica. Our first stay was at Ocho Rios. We went with 3 other couples. This Secrets Wild Orchid resort was beyond our expectations. Great location, (10 min from airport), very safe/secure, very nice decor, modern. Rooms large, comfortable beds. Only complaint was the lack of good lighting, we were in room 2228 on 2nd floor. Nice view, very close to elevators and stairs, but door is facing front of hotel so you hear shuttle busses/vans coming and going, didn't bother us though. Very friendly staff everywhere on resort. Restaurants all very nice, but all had very dim lighting. Seemed like a theme everywhere in the resort, there's romantic lighting but this was just dark!!
We opted out of the preferred club as we didn't think it was worth the extra money. The only benefit in that area is the pool and beach is very quiet and low-key. We preferred to be where the action and entertainment was.
Restaurants were all very nice, it was a bit of a wait for our group to be seated but we were never in a hurry anyways.
Our by far favourite area was around the pool! The service around there was exceptional!! Shout out to our favourite waiter Leo!! He went above and beyond!! Also special mention to Kedisha and Sherice! Quick service and very friendly! Alvin was also a wonderful bartender! Sparks is also a great entertainer around the pool.
Overall I would recommend this hotel to any couples out there. We'd definitely go back!

  • Stayed January 2014, traveled with friends
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Helpful?
1 Thank Carry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barboursville, West Virginia, United States
Level 6 Contributor
145 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 17, 2014

Secrets Wild Orchard is only three years old and a true paradise! We have been to the Bahamas, Dominican Republic and on numerous cruises and the staff at Secrets was the most helpful, cheerful, and friendly we have ever experienced. The pool areas were clean and well staffed. The swim up bar was amazing with very efficient and friendly bar tenders. Drinks we excellent in taste with enough alchohol. We found the food to be very good and plentiful. The olny down was we did not like the bathroom set up. Only a curtain seperated the bathroom from the rest of the room. Romantic but we have been married 40 plus and like privacy better!!! The beds were large and very comfortable with excellent linens. A trip to remember.

Room Tip: There were 40 of us spread around the Wild Orchards building and everyone like their rooms.
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  • Stayed January 2014, traveled with friends
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Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowdoinham, Maine
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 17, 2014

Traveled with my girlfriend the week of October 21st 2013. Check-in was quick and easy and the chocolate chip cookies were awesome. We upgraded once we got there to a top floor room with an ocean-view for an extra $50US a night. We have stayed at several all inclusives in the Caribbean and this was by far our favorite. The food was superb with many choices from Asian, Mexican to local cuisine. We arrived on a Saturday and that night it was all you could eat barbecued lobster tails. The beaches were clean and well maintained. The service was excellent. Our favorite was a bartender by the name of O'Neil. This guy had his stuff together. Tireless worker and a great host. We will definitely be returning to Secrets.

  • Stayed October 2013, traveled as a couple
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Helpful?
3 Thank stalobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiskdale, Massachusetts
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2014

This was our second trip back to Secrets. Stayed on the Preferred Wild Orchid side during this trip and it was very similar to the St. James side. Resort, rooms and beach were very clean. Food was enjoyable but did have a service issue at El Patio but that didn't sour our trip. We loved the quiet of the Preferred beach and pool. Unlike the general pools there is no music blaring, sports nor noisy crowds.

Some staff really went over and above to make us feel welcome. Karen at the Barracuda bar is a doll. We met her during our first trip and lived visiting with her again. Avion at the Baracudda bar found our bag that contained out iPad and phones and promptly turned it into to management and sought us out to ensure it was returned to us. Xavian in food service was very friendly. Enjoyed talking American football. Refinesha was so warm and made sure we wanted for nothing.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank RedStripeLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Wild Orchid Montego Bay

Property: Secrets Wild Orchid Montego Bay
Address: Lot 59A | Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Montego Bay
#8 Spa Hotel in Montego Bay
#8 Family Hotel in Montego Bay
#9 On the Beach Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#11 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Wild Orchid Montego Bay 5*
Number of rooms: 350
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Secrets Wild Orchid Montego Bay Hotel Montego Bay

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