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“CAN'T WAIT TO RETURN”

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Secrets Wild Orchid Montego Bay
Ranked #10 of 61 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
hercules, ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“CAN'T WAIT TO RETURN”
Reviewed March 9, 2013

My wife and I stayed at SWO March 30-April 6, 2012. We had the most amazing experience from chceck in to check out. The staff was always available and helpful. We came home from this visit and immediately talked our two friends into returning with us in April of 2013. We are now 28 days away from returning and I cannot wait to see some of their happy faces. The one and only issue we had was upon check out could not get bellman to come and get our luggage. We had to bring down ourselves, but not the biggest deal in the world. SHOUT OUT to: Roy, Alvin, RIcardo and Harry. Can't wait to hang.

Room Tip: high floors not next to pool
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  • Stayed April 2012, traveled as a couple
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Helpful?
1 Thank msmngr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, May 22, 2013
Dear Valued Guest:

It was our pleasure hosting you here at our resort and we are so happy that you booked a second trip with us again this year. We can only hope this trip was better than your first as we anxiously wait for its review via trip Advisor and to a third visit as well.

We make it our duty to ensure each guest is satisfied and leaves with a smile on their face. We are happy in knowing we were able to make your experience ‘the most amazing one’.

We thank you for taking the time to share your feedback with us and certainly look forward to welcoming you Home again with big smiles.

Warm Regards,
Caulette Mornan
Social Networking/eConcierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Boston, Massachusetts
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 9, 2013 via mobile

We stayed at Secrets in mid December for six nights. The weather was beautiful. We had a first floor room with a patio that walked out to the pool. We spent most of our time on the beach. The water was warm and calm; beautiful carribean water. The beach was man-made which was not great but there were plenty of chairs to use and it was possible to make a little space between us and our neighbors so we never felt on top of anyone else. The beach was small however. The breakfast buffet was great with a wide selection and healthy options. We always ate the jerk chicken for lunch while on the beach. The service we received we excellent accross the board, except for the French restaraunt where I found the wait staff (especially Manly) to be great but the management difficult and unpleasant. The dress code for lunch was more relaxed than they will tell you. We always dressed for lunch but would see folks in swimsuits and cover ups at neighboring tables. The food was good for all inclusive. We always choose seafood when in the carribean. The piano bar was fun but crowded in the evening. We found the night life a little lacking. There is a club but we didn't enjoy it. The shows on in the evening were also not for us. Great place if you want to get up early, spend the day on the beach and go to bed by 11.

  • Stayed December 2012
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Helpful?
3 Thank Dixeydixeydixey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, May 22, 2013
Dear Valued Guest:

We thank you for your feedback as it is greatly appreciated. It was a pleasure having you stay with us and we are delighted to hear that you had a great time and you were pleased with your experience while here.

We are thrilled that you were satisfied with the ‘excellent’ service provided and the ‘beautiful accommodations’ offered to you. It was our absolute pleasure providing you with great value.

We do take much pride in creating a wonderful atmosphere for a spectacular vacation and we look forward in welcoming you back home with open arms and warm smiles.

Warm Regards,
Caulette Mornan
Social Networking/eConcierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 9, 2013

My wife and I have been to a number of resorts in the Caribbean of comparable quality but what impressed both of us about Secrets, and why we would seriously consider returning to this resort, was the staff, they made the difference. We especially enjoyed Oraldo, aka "Tim McGraw", who serenaded us on two or three occasions and kept us entertained everytime we visited the buffet - a highly entertaining and unique character. Honourable mentions must go to ever friendly and reliable Kedisha (poolside bar), and always friendly and smiling Shanell (buffet restaurant), plus Denise and Monica.

On the down side: one should not be charged for the use of a resort wheel chair, especially when all other comparable resorts we've been to, do not. When we take into account what we paid to come to this resort, we should NOT have pay for this.

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank bob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, May 22, 2013
Dear Valued Guest:

We thank you for taking the time to post your review to Trip Advisor and we are delighted that you were satisfied with the excellent service provided by our team members across the resort.

We make every effort to ensure an incredible experience to our valued guests and it is really great that you enjoyed your stay with us and the staff made a huge difference to your holiday.

Thank you for your valued recommendation on the wheel chair rental process, we will definitely bring this to the attention of our Executive Committee for their review of consideration.

Once again, we are very grateful for the time you have taken to update us on the quality of your stay and certainly for the recognition of Oraldo, Kedisha, Shanell, Denise and Monica as is indeed invaluable and will certainly be a motivational factor for them.

We do look forward to welcoming you Home for a future visit.

Best Regards,
Caulette Mornan
Social Networking/eConcierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 9, 2013

Doesn't compare favorably with Sandals and RIU resorts. We stayed on the Wild Orchard side (an upgrade) and found that the mini bar in the room does not contain liquor. The wi-fi is horrible. It cuts-off every 5 mins. The advertised buffet does not include dinner. It's only open for breakfast and lunch. The restaurants' menus are limited and the food is average except the Asian restaurant which is very good.
Housekeeping was a problem. Our suite wasn't cleaned each day until between 4-5 pm. By then, housekeeping usually ran out of replacement towels, soap, washcloths, etc. We had to call the office for these items.
All of the restaurants require that men wear trousers in the evening-no exceptions.
The positives are that the staff is extremely friendly, the room is comfortable as are the beds, the grounds and pool are spotless, no wristbands are required, and with the exception of the Asian restaurant hibachi grills-no dinner reservations are required. Sometimes this resulted in waits, but there are things to do while waiting.
In summary, although the cost is comparable to Sandals and RIU, these other resorts provide many more amenities for the price.

Room Tip: Don't pay extra for the Preferred Club rooms. The added amenities are aren't worth the cost...
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  • Stayed February 2013, traveled as a couple
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Helpful?
7 Thank Leswisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, New Jersey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 8, 2013

We have been going to Jamaica since '98 and this was the worst resort ever. Sandals and Couples are far better! We have stayed at 3 star resorts before in Jamaica but paid three star prices and enjoyed. My first review...It fell short on sooo many levels. Our patio door was broke (could not open) when we got to the room...took three days to try to fix...could at least open but never locked! You know they knew before they gave us that room that the door was broke!!
OHHHHHH when the door was broke and some what fixed no air.
Bathroom privacy NONE!!!
Restaurant dinner food average. Friday night buffet surf and turf... long lines...sat us at a table and gave our table away while we were at the buffet. Why don't they serve surf and turf (real steak not roast beef) at all the restaurants on Fridays!! Make it nice. Italian all pasta good but nothing special.
Room service was the best quick/nice/friendly
Dress code: This is Jamaica not Mexico...I can see long pants for men if you sit in-doors but outdoors should be nice shorts/shirt/dress sandals. Sandals/Couples Jamaica only have one restaurant that requires long pants for men and it's air conditioned.
Entertainment: Good but could never get a seat. We usually ate dinner at 8:00 and would try to see entertainmant after but no seats. Piano Bar only outside bar open. 2 resorts share the same area. NO other OUTSIDE bars are open after 9:00. Keep the beach bars open Secrets till 11:00-12:00 have some place for people to drink/sit/chat. We want to be outdoors!!
Preferred NOT WORTH IT anyone can use the preferred beach no special seating for preferred guest. It does have a small help yourself bar with upscale drinks and nice snacks but that's it.
Daytime: Excellent, two very good outdoor restaurants with ocean views!! Two swim up bars. Plenty of activities. Great drinks!
Would not go back and for the price we paid not worth it!!!

Room Tip: Check your room out before you settle in...after you are stuck. Front desk yes's you but does n...
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  • Stayed March 2013, traveled as a couple
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Helpful?
6 Thank marsunfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 8, 2013

Secrets makes you feel like royalty! Everyone is happy, always something to do. People say they don't like sitting all day at a pool or the beach, but the entertainment staff are always doing something. Pool volleyball, beach volleyball, music trivia, dancing, talent shows. There is snorkling, sail boats, glass bottom tours. Great wait staff at the restaurants, let alone excellent food! We went twice and some staff remembered us. There is really no reason to leave the resort. We love you Secrets Montego Bay!!

  • Stayed February 2013
    • Value
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Helpful?
4 Thank ktcleve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleaford uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 8, 2013

we travelled through Kuoni via Virgin Premium economy for 14 nights returning 7th March 2013.The flight was very good and transfer to the hotel ok.On arrival no Kuoni rep was at the hotel and did not arrive for the arrival meeting or departure and did not make contact with us during the 14 days.The hotel provided very good facilities inhouse , poolside , and beachside. The extensive restaurants provided excellent choices and a good standard of food and wines but being a party of 6 and no booking facilities made it very difficult to eat at our first choice restaurant on each evening.The holiday was slightly effected by the hotels booking of a food chain from Canada ( Foodland ) who numbered around 100 a day and were sharing the hotels facilities and exasberated the already full restaurants as the hotel also shares its facllities with st. james hotel a sister hotel to wild orchids.

Room Tip: High floors hve less noise but some rooms have only limited sea views
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  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
1 Thank harpes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Wild Orchid Montego Bay

Property: Secrets Wild Orchid Montego Bay
Address: Lot 59A | Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Montego Bay
#8 Family Hotel in Montego Bay
#8 Spa Hotel in Montego Bay
#9 On the Beach Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#11 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Wild Orchid Montego Bay 5*
Number of rooms: 350
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Secrets Wild Orchid Montego Bay Hotel Montego Bay

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